Answer Centre

BUYERS BEWARE!!!!! NO EBAY GUARANTEE

ebay money back guarantee is the biggest joke!!! buyers beware!!! I had ordered from autopartsdirect2012 and our order DID NOT ARRIVE!!! Once I paid the seller they shipped it and they claim ebay is now responsible for the packages. I provided the tr...

Using a Pre-Paid Vanilla VISA Card on EBAy

For years I have used Vanilla VISA pre-paid cards to purchase items on EBay to avoid using my personal card. Now it wont let me...simple purchase of $25 and the Card has at least $450 (CDN) VISA says ok on theie end....Ebay customer service was no he...

Item cant be shipped to Canada, but not returned to Seller

A package containing an antique oil painting was shipped to Canada from the U.S. via the international shipping program. After several weeks I received a notice that the item could not be imported to Canada (no reason given) and had my money refunded...

to go from the Selling Overview to the Seller Hub

Please tell me how to go from the Selling Overview to the Seller Hub?

Inquiry about order

12-11406-72532

a pre-order of UD 23-24 series tin (2) never rcvd, ebay not helping.

ebay not taking responsibility for having fraudulant sellers, many complaints, no action. I want my mony back $300.00+ scam... there is no ebay guarentee

New International shipping rates US to Canada

I've been a regular eBay buyer (never a seller) for over 20 years. We lived in the US for over 15 years, and when we moved to Canada several years ago, I was happy to pay what seemed like reasonable charges to have items from US sellers delivered. As...

Paid $250 total for an item (with shipping inc.) and seller put value of over $300 on custom form

The response from the seller "Dear Sir/Mam The query you asked is according to the rules of eBay by default.We don't import any taxes or extra prices.Regards" the value should be less than $200 since the price includes the international shipping but ...

Sold https://www.ebay.ca/itm/276399503918 from Canada to USA. Who pays sales tax?

EBay charged my buyer for sales tax and announced to charge me too for PST/HST. IMHO selling and exporting to USA is free from Canadian sales tax. Please clarify

Not happy with a fee structure how can I cancel all my listings?

My fault is that I jumped and listed my expensive HIFI gear on Ebay.I don't have a store and not reseling anything. Just my stuff I bought and already payed HST.I cross listed on Canuck Audio Mart also, thinking the more places I list I will sell it ...

trying to get a refund, HELP item never shipped ???

everyone knows UD Series 2 was pre-ordering at an increased price. I was willing and in fact did pay in advance for two tins at the inflated price. I was sured that by pre-ordering that I would receive my product once UD released them..... bought Dec...

Resolved! What's going on with discounted southbound shipping rates?

Ebay's discounted southbound shipping rate was supposed to expire on March 31st, yet it's still active (I'm NOT complaining).Did ebay issue a statement saying that it was extended or now permanent... and I missed it?I'm just concerned that the discou...

If purchase outside 90 day warranty how to refund non legitimate product

I’m asking for a refund within three months of having the product the left arm that is intended for folding has broken and is now being held by a piece of tape. Along with this the microphone for it has never worked properly and when trying to add it...

How long does it take for glendale heights to ship to Canada post?

Hi everyone this is my first time using eBay. I first purchased my item on the 25th and this is the time line so far:Mon, Apr 89:06amProcessed Through USPS Regional FacilityChicago, ILFri, Apr 58:03pmProcessed Through USPS Regional FacilityChicago, I...

didn't receive coupon for ebay shipping supplies

Hello, Today is April 4th and I still didn't receive coupon # for ebay shipping supplies . This coupon should be automatically generated at the beginning of each quarter . Anyone experienced the same? Thanks.

eBay please show the cheapest domestic shipping method

I can choose 4 domestic shipping methods, but only the one I choose as preferred will be shown to buyers searching on eBay. Of all the methods I use, some are cheaper for buyers than others. 1 method chosen is not enough. Please let us enable the abi...

Should I go to the post office first

I've run into some financial troubles recently, and have decided to try and sell some life-sized busts I bought years ago. The only problem is, I have never mailed ANYTHING ever, I don't think I've ever even set foot in a post office.Do I need to go ...

How do I set a search to buy only from Canada were I live. Import fees are so much extra

How do I search for products shipping only from Canada

asendia brokerage fee

im done buying on ebay,asendia brokerage fee is killing shipping cost ,no more for me

trying to track an item I ordered as a guest

trying to track am item I ordered as a guest

Ebay Reports Uploads Drafts Business Policies Not Working.

Hello. I have been working a few hours on this and I even read the online ebay guided instructions on reports with csv files. I putReturn Profile NameRETURNS ACCEPTED 30 DAYS ALL REGION I would like to know why there is no business policy when i open...

Package hasn't moved for a week

I ordered a package from china on December 29th, the item is only a small blanket object that would come in a small package, it arrived in canada on the 8th of January and hasn't moved at all still, all it said is "arrived at destination hub" but not...

Need advice on Canada Post refunds for an item lost in the mail - sent tracked/insured

Been selling for 20+ years on ebay, always send packages with tracking/insurance. Package was sent to a US freight forwarding company (at buyers request, with the address provided on ebay). Used Ebay shipping lables, sent Expidited with extra insuran...

Ebay collecting Tax from Canadian buyer from non Canadian seller

Hello everyone,Can someone tell me since ebay collecting GST/HST from Canadian buyers buying from non Canada's sellers . I wanted to buy some Items from USA . Each Item has Tax and Import charges on checkout The same apply for ebay shipping OR Global...

Not Happy with E-Bay

not a vary honest company, looking for ways to get out of problems they created. Will never deal with them again

Extra insurance coverage on expedite lite & Canada Post Expedite USA

Does anyone know if we can buy extra insurance on either/both of these. I am sure I have for the second one but not recently. And can we purchase it when printing our labels through Paypal? Thanks for the help. Have a more expensive item (around $600...

HST on top of EIS shipping charges?

I bought something used from the USA and it was shipped via Ebay International Shipping. I can understand being charged HST on the value of the item (though used), but also being charged HST on the shipping cost just doesn't seem right. I can maybe u...

Requesting better price

Is it possible to request for better price from the seller after winning an auction bid - considering there were no other offers/bids?

International shipping quote problems

Are any other Canadian sellers having issues with their listings not giving international customers quotes on shipping?As of yesterday, my US customers wanting items that are over the weight/size limit for tracked package and is requiring to be sent ...