Good evening, roughly I year ago, when we first heard about DSR's(but had no idea yet what Ebay was up to) I posted some advice on how to keep those DSR's up. I was roundly and soundly criticized by one and all.
However my yearly DSR's are 4.9 4.9 4.8 4.7
My latest monthly DSR's are 4.9 4.9 4.9 4.8
I live in Canada just like many other powersellers about to lose their designation. Maybe the advice is worth a second look now?? It worked a year ago, it works now. My listings are Raised in search, I get the 15% discount, I remain a powerseller. If I could figure out how to do this you can too by following the advice below.
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From May 2007:
Hello. Well I am not worried about the new feedback system. The reason for that is that I take simple precautions against my customers becoming unnecessarily upset:
2)I use Paypal Shipping Labels. When I do that, my customer gets an email from Paypal, letting the customer know the shipping label has been printed. When I select the shipping service, it give me an estimate of the number of business days it takes for delivery. In the space where I can leave a note for the buyer, I tell my American Customers to expect delivery in DOUBLE the amount of time paypal estimates, Because it has to come across an internatinal border.
3) I quote my customers(pricewise) for AIR PARCEL rates, However, I give them a Surface delivery estimate of delivery time. For example, I tell them it will take 11-21 business days surface, but charge them the AIR rate and then I mail it AIR. They sure are happy when they get it in 3 -5 days. SURPRISE!! Read our feedback about our super fast service!! LOL I have not gotten bad feedback because of slow delivery in 18 months.
4) I answer all emails from customers wanting to know the status of their delivery. Of course I have no clue where the parcel is, but you would be amazed at how effective Pretending to know can be. Send them back an email saying it just arrived at the sorting station in New Jersey, and will proceed to California in 2-5 days. LOL
5) Don't feel bad about bending information. We have to do something to make up for the disadvantage we are at when it comes to being a Canadian seller stuck using Canada post.
6) Buyers hate paying handling fees, so don't call it a handling fee, call it insurance. Americans are used to paying for that. Our insurance is included, but who needs to know. You get your handling fee, and everyone is happy. The customer is now insured to get good handling. As long as you state all your fees in the listing, no problem.
7) Basically, the best strategy, in a nutshell, is that every time Ebay comes up with something creative that makes it harder for you to turn a profit, you should put your thinking cap on and be creative, so that the buyers (those who pay no fees) are actually sharing some of the cost of Ebay. Which is only fair. OPINIONS???
8) My customers are getting their items within a week, I average 3.64 US per listing in (handling) costs, and my feedback is great, check out our feedback. I have no worries with the new system.
