eBay

momcqueen · ‎08-13-2016

This one I don't quite understand other than to think they must be tinkering with web page appearances behind the scenes.

My listings load 50 per cent of the time like it's 2013. With the old fonts and display of the listing frame that was the old store style.

Wrong font and upper page display

Wrong listing frame and old store style at bottom:

Is anyone else getting this with their listings or am I somehow lucky?

The other half of the time, it all looks normal.

and

momcqueen · ‎08-13-2016

I tried to raise this with Raphael at Board Hour recently and I must have misrepresented the problem because he said it looked like a mishap with my browser loading the page. I don't think it's that exactly.

recped · ‎08-13-2016

I saw a report of this on the .com boards, seems like there are several older versions of the listing page showing up from time to time.

This is what happens when you have code from 20 years ago that has been patched dozens if not hundreds of times. All that old code is still lurking in the system and will sometimes rear it's ugly head when a tweak to some other unrelated code happens.

Although it's completely unworkable, eBay needs to shut down for 6 months (or more?) and do a complete re-write of ALL the code to get rid of all the "ghosts" and improve the speed of the site which has become ridiculous over the years.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

fashionoutletdeal · ‎08-13-2016

we goet it too.we called eBay they told us that is the browser that we use lol

momcqueen · ‎08-13-2016

I am fairly certain it has nothing to do with the browser you're using. What is it? Mine is Safari.

maximus7001 · ‎08-14-2016

It has happened to us as well. eBay tried telling it is our browser. Yea right.. all 3 browsers on 5 different computers?. eBay needs to get their heads out of the sand.

momcqueen · ‎08-15-2016

Something new.

While I was trying to remove tainted Product Catalogue details from a listing of mine that had been infected with incorrect details form the catalogue (because I haven't found a Product Catalogue entry yet that has been correct) I was momentarily directed to a new page from a link that I'd never seen before that showed the item from the Product Catalogue as part of its own new page, like would be shown to a buyer doing a search. It looked like an index card from a paper catalogue drawer like you'd have seen in a public library in 1987.

It asked me if I'd like to follow that item or one just like it.

Interesting.

I didn't take a screenshot because I was in the middle of trying to troubleshoot how to get it off my listing, and when I went back to try to recreate the page for a closer look, I could not. The magical link was gone.

Maybe I saw something in testing that they are planning to rollout in the fall.

I love the idea of a Product Catalogue but, in reality, the company responsible for populating it has NO clue what they are dealing with. All the Hot Wheels they have, the LEGO sets, and the few Disney Cars are all wrong. Wrong details, wrong pics, wrong SCALE (which is the biggest determination in diecast cars, the scale!) and the wrong listing category. All wrong. If there's a match, it's like adding smallpox to your listing.

Case in point: the catalogue match yesterday that I was trying to get rid of (added again without my knowledge of consent) included the wrong item photo and incorrect sale, promising the item is about ten times larger than it really is. And a different car.That's a major screw-up. The wrong photo and the wrong scale is NOT the right item. And it just keeps attaching itself to my listing and overwriting all my CORRECT Item Specifics, which I have to painstakingly re-create every time this happens. Not to mention what would happen to me if a buyer made the purchase of the item while ebay's data was on it at the time. It would rightly be an SNAD but one ebay has created on my listing without my knowledge or consent.

fashionoutletdeal · ‎08-15-2016

mine too.Lately there is a lot of glitch on canadian site of eBay

rose-dee · ‎08-15-2016

@recped wrote:

Although it's completely unworkable, eBay needs to shut down for 6 months (or more?) and do a complete re-write of ALL the code to get rid of all the "ghosts" and improve the speed of the site which has become ridiculous over the years.

All too true. I've been banging on that drum for years, but you're right, eBay would never shut down to fix the mess. They just keep piling new code on top of the old edifice.

I suspect the changeover to the Seller Hub, and the Fall Seller Update (whatever that might hold for us) are, as usual with eBay introductions, causing havoc in the background. My understanding from Raphael is that the Hub incorporates changes to the listing forms and/or access to them, which may also be responsible for the Frankenlistings other posters have mentioned.

I recently received an email invitation to switch over the the Seller Hub, so they must be getting ready to phase out the old, and in with the new. OMG, not again.

lady.stark · ‎08-16-2016

About 2 or 3 weeks ago, when I listed items on .com to test if they would sell better than my .ca items, I was immediately enrolled in the HUB. Did not agree to anything, I was just enrolled. The listing pages, instead of being 2 steps, is only one page with all the details in it. And the HUB in itself is not so bad. It has a lot of useful links in just one place. It takes some time to get accustomed to all of those new changes though. But I like it so far (did not list a lot of items however. We'll see...).

pocomocomputing · ‎08-16-2016

I have been using the seller hub since early last fall on eBay.com when I opted in to the beta test.

The seller hub is just a more modern version of eBay Selling Manager. All that the hub offers is slightly better analytics. To sellers like me who always used Selling Manager, the hub is nothing new. To sellers who only used My eBay selling pages the hub concept is new.

I personally do not think the seller hub is anything original or great. The time and effort spent on the hub would have been better spent fixing the site and showing sellers that Selling Manager exists for their use.

The only real improvement was the introduction of the one page listing tool. That has actual improvements and is easier to use. Many third part tools like Auctiva have had a one page listing tool for years.

I find the hub takes too much white space and is bloated and large compared to Selling Manager summary page. More clicks to do the same thing. What out for ended listing grouping sold and unsold because you can mistakenly relist sold items.

The hub is a work in progress and is being introduced 3/4 finished and buggy. At least when I used it, it was called the BETA Seller Hub so you could expect issues.

One issue I have with it is that eBay and the seller hub team are so secretive about what they are doing and refuse to give any directions as to where it is going and where are the old features not yet added to the hub or listing tool. eBay just sucks at trying to find out where something is going.

The hub will be the main seller tool in a year most likely so get used to it.

momcqueen · ‎09-17-2016

Here is something else that I just noticed. When the page loads like it's 2013 (as it still does more than 50 per cent of the time that I click on my listing) there is no available information displayed for Restocking Fees. That field does not exist on the old page. This could lead to buyer problems down the road with a return the buyer wants to make.

Example. Double-checked the listing has an embedded restocking fee:

The new view:

The old view circa 2013:

They told us that when they moved this Restocking Fee last October from our Item Descriptions to that part of the seller Returns section that we didn't need to talk about it anymore in our item descriptions. So who wins if the buyer gets mad there was a restocking fee charged on a remorse return? It's there, right where it should be. But due to this page loading issue that ebay has now, buyers may not see it. This is