Hello Canadian eBayers,
Welcome to our weekly chat. Opening up the format a little this week, I'll be with you on & off between now and sometime after 1 pm. Please start posting at your convenience.
- last edited on by
kh-leslie
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
I sent a cancellation request to a buyer due to he opening a dispute for non receipt on a previous order.
He agreed to cancel so the sale was cancelled.
He paid for the item about 3 weeks later. How was this possible. My Ebay shows different information the the Escalation department screen does.
Their file number is 1-52112186301
What do I do now. I don't want to deal with this buyer, he is on my blocked list, and I don't want to mail and open myself for INR claim again or allow him to leave feedback.
Basic question, why does Ebay allow a buyer to pay for a cancelled sale and again, open sellers up to buyer abuse?
It shouldn't be possible to pay for a transaction that was already cancelled. May I have he item number? The number you gave is a CS case ID number which I am unable to look up.
391169427162
I see no payment issued for this item in your My eBay, and it shows as cancelled. Did the buyer pay you directly on PayPal?
Here is what I received from Paypal
Aug 7, 2015 11:31:17 PDT
Transaction ID: 7FH19440HV7437847Hello John Zwikstra,
You received a payment of $7.50 USD
Thanks for using PayPal. You can now ship any items.To see all the transaction details, log in to your PayPal account.
It may take a few moments for this transaction to appear in your account.
Seller Protection - Eligible
Buyer Note to seller
The buyer hasn't sent a note.Shipping address - confirmed Shipping details
You haven’t added any shipping details.
Description Unit price Qty Amount 1976 Fort McMurray Alberta Trade Token Map Voyageurs Train NO EXPIRES
Item# 391169427162$5.00 USD 1 $5.00 USD
Shipping and handling $2.50 USD Insurance - not offered ---- Total $7.50 USD Payment $7.50 USD
Payment sentQuestions? Go to the Help Center at: www.paypal.com/ca/help.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.
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The buyer paid you directly from PayPal. There is nothing eBay can do about that.
Here is what it shows on MY EBAY and both checkout and the $ sign are dark blue
Buy it now US $5.00
C $11.75Buy It Nowor best offer+ US $2.50
C $3.28shipping
10/07/15
See cancel details Contact buyer More actions
It is also showing under awaiting shipment on Ebay. If they paid direct through Paypal, how does my Ebay acct get involved since they are no longer combined
@dutchman48 wrote:
But it does not state anything about shipping, who pays, If Ebay will refund you,.etc. I know the policy, it is the shipping costs to return an international shipment that is not explained or clarified.
At this time, for international SNAD returns, the same policy as domestic applies: the seller is responsible for return shipping. If the return is not because of the item was not as described, the seller's stated return policy applies.
@dutchman48 wrote:
It is also showing under awaiting shipment on Ebay. If they paid direct through Paypal, how does my Ebay acct get involved since they are no longer combined
From your "Awaiting shipment" section:
If you click the icon I have circled in red, you will see that as far as eBay is concerned, this transaction is cancelled.
It is possible that your buyer is attempting to make this transaction go through off eBay. I would advise caution with this as if you did go through with it in this manner, eBay wouldn't be able to protect you in case anything goes wrong with the buyer.
If you don't want to go through with this transaction, you will need to go to PayPal and refund the buyer. You will get no cancellation defect on eBay as a result since it is already cancelled.
raphael@ebay.com wrote:
@dutchman48 wrote:
Here is what it shows on MY EBAY and both checkout and the $ sign are dark blue
Buy it now US $5.00
C $11.75Buy It Nowor best offer+ US $2.50
C $3.28shipping
10/07/15
See cancel details Contact buyer More actions The info you just posted suggests that the transaction was cancelled. See the link on the right "See cancel details".
When I look at this item in your Selling Manager's Sold Items, here is what I see: transaction stated as being cancelled and no blue $ icon:
I can appreciate that but the checkout and $ are blue, not blank. I will try to do a screen capture for you
@dutchman48 wrote:
I can appreciate that but the checkout and $ are blue, not blank. I will try to do a screen capture for you
I didn't photoshop my screen shot I swear!
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
I can appreciate that but the checkout and $ are blue, not blank. I will try to do a screen capture for youI didn't photoshop my screen shot I swear!
Here is my screen shot of my ebay for the item
Okay, I see it when I look outside of your Selling Manager. It still says it's cancelled next to it though (See cancel details where as the other 2 items in your Awaiting shipment section say Print shipping label). Not sure why that is, but the facts remain:
- your buyer paid directly from PayPal
- proceed with caution if you decide to go through with the sale
This concludes our weekly chat for today. Thanks all for participating and see you next week!
