eBay

raphael@ebay.com · ‎08-03-2016

Hello everyone,

We're back! Welcome to our weekly chat. The thread will remain open for the next 24 hours or so, please go ahead and post at your convenience.

Open issues:

Login redirect to foreign eBay sites
Automotive listings losing images when changing duration to GTC
Best Offer on listings that didn't have it in the first place
Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Request Total unavailable

Updates:

Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
Selling limits live items count discrepancy - We are investigating further.
Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
Combined shipping offers not shown to international buyers - ticket open

If anything is missing, please let me know. Thanks!

dutchman48 · ‎08-04-2016

Wondering if anyone asked Wenig:

How do you expect to go off on another technological tangent when you can't even put a proper shopping cart in place?

I am getting sick and tired of no one dealing with this issue and fixing it. If he wants Ebay to work, which it does not seem like, a working cart is the first thing a site needs.

Here is what I got the other day:

The add to cart option did not work and the coins could only be done as separate transactions. Could just refund me the difference in shipping. Let me know. Thanks. Craig

Sure, it makes Ebay and Paypal more money, but it does nothing to keep buyers or sellers happy.

When are they going to fix this instead of going off in every other direction. Actions or lack of, speak louder than all the garbage at the rah rah sessions.

hit_the_icebox · ‎08-04-2016

Raphael,

Longtime listener, firsttime caller!

In eBay terminology, are "ended" listings the same as "unsold" listings? I don't see "ended" on my summary anywhere. I ask because we are going to use the move to .com as a way to prune some of our useless listings from the 25K we have up now and I plan to just look through the daily non-renewals and pick what we want to relist. However, I expected to come in this morning and find a pile of those listings in my "ended" bin, but there's nothing there yet.

I also tried the Migration Tool and had a number of issues, but have read that many people are using the Turbo Lister instead. Any advice in regards to that?

raphael@ebay.com wrote:
@silverpinups wrote:
Hi Raphael,

I asked you this question at the last Weekly Session and just wanted to confirm again.

What happens to my USD GTC listings on eBay.ca after Aug.3/16? When eBay.ca starts to end the USD listings from renewing, will they show up as "ended listings" / "unsold listings" or will they disappear or be deleted?

There seems to be some confusion with different sellers about this particular issue.
Hi silverpinups,

Starting today, GTC listings that were created in USD will no longer renew, but will remain live until their next scheduled renewal date. Once that date hits, the listing will go into your Ended listings.

Thanks in advance, and if someone else wants to jump in and answer my question(s), please feel free!

Try me -- I just might buy it!

rose-dee · ‎08-04-2016

Hi Raphael, I hope you had a great time in Vegas! I would like your advice on how best to handle a specific issue to avoid a defect or other follow-on problems. I doubt I'm the only seller to have ever been in this particular situation.

I sold an antique sewing pattern very recently to a relatively new U.K. buyer, and shipped it the same day (as I usually do). Today I received a message from the buyer (paraphrasing), that: "Whoops, I thought I was buying the item, not a pattern, can you please refund me". (Item #161831007568, if it matters).

Clearly the buyer did not read the listing title or description, both of which state this is a pattern. In fact, in the description I always include a reminder - in bold typeface - to buyers that they are buying a sewing pattern, not a finished garment. The price ($12.95 US) should be a clue too, I would think!

At any rate, the pattern is now halfway across the Atlantic. My return policy states full refund on return of the item within 30 days. I'm not as concerned about losing money as I am about defects or repercussions later. Since I presume this is a "buyer's remorse" type of scenario, I have 3 choices. I'm inclining toward the first, mainly because I do not want the buyer to become irritated or angry at complications and end up leaving nasty FB -- someone who couldn't comprehend a 12-word title may take out the frustration of a return on me:

1) Refund the buyer the $12.95 US immediately to close this problem off immediately, and tell the buyer to return the pattern when she receives it (which she may or may not do, I don't really care, as long as I don't get a defect or open case);

2) Tell the buyer to return the item to me when she gets it (which will take 2 or 3 weeks), then refund.

3) Tell the buyer I'm afraid I can't refund under such circumstances (unfortunately my refund policy doesn't specifically state no buyer's remorse refunds/returns).

Again, I don't care about losing the $12.95 US. What I care about is which option is least likely to result in eBay punishment and to best protect the spotless seller record I've maintained now for years -- and that includes neutral/negative FB by the way, which is very important to me. Please tell me if there is an ending to this silly mess that would not involve the buyer being able to leave FB.

rose-dee · ‎08-04-2016

A more generic question...and very worrisome for sellers (and buyers alike).

This week it came to light in seller discussions that there are a lot of sellers listing eBay 5-star feedback for sale, usually for about $0.99 a shot. Search by the word "feedback" and you will find them, peppered amongst the legitimate sellers of music-related feedback amps and such. Here is just one example: item #152186629291.

Clearly these people are exploiting the system and profiting from problems created for sellers by eBay rules, while those who are buying are cheating their way out of trouble. It also demeans the efforts of the majority of sellers who earn their FB the hard way.

I think eBay should be dealing with this egregious and flagrant abuse of eBay selling policy thoroughly and swiftly. Is there any way you can pass this up the line to eBay HQ and ask that it be given priority action?

Obviously reporting these pop-up purveyors of feedback one by one is either not working or not getting eBay's attention.

rose-dee · ‎08-04-2016

@pierrelebel wrote:
Good morning Raphael

Are you aware of these problems, including Canadians redirected to sign in on eBay Denmark or United Kingdom, etc...

Interesting you mention this. Today, when clicking on my "Messages" tab, I was directed to the sign-in screen on the eBay Germany site. I quickly backed out (thinking it might be a hacker), went to my Messages inbox, and was able to pick up my messages from there. This is the first time I've ever had this happen in all the years I've been on eBay.

jt-libra · ‎08-04-2016

raphael@ebay.com wrote:

@silverpinups wrote:
Hi Raphael,

I asked you this question at the last Weekly Session and just wanted to confirm again.

What happens to my USD GTC listings on eBay.ca after Aug.3/16? When eBay.ca starts to end the USD listings from renewing, will they show up as "ended listings" / "unsold listings" or will they disappear or be deleted?

There seems to be some confusion with different sellers about this particular issue.

Hi silverpinups,

Starting today, GTC listings that were created in USD will no longer renew, but will remain live until their next scheduled renewal date. Once that date hits, the listing will go into your Ended listings.

I'm sorry, but I don't understand what that means.

pjcdn2005 · ‎08-04-2016

@jt-libra wrote:
raphael@ebay.com wrote:
@silverpinups wrote:
Hi Raphael,

I asked you this question at the last Weekly Session and just wanted to confirm again.

What happens to my USD GTC listings on eBay.ca after Aug.3/16? When eBay.ca starts to end the USD listings from renewing, will they show up as "ended listings" / "unsold listings" or will they disappear or be deleted?

There seems to be some confusion with different sellers about this particular issue.
Hi silverpinups,

Starting today, GTC listings that were created in USD will no longer renew, but will remain live until their next scheduled renewal date. Once that date hits, the listing will go into your Ended listings.

I'm sorry, but I don't understand what that means.

If you had a gtc listing on .ca in $US that last renewed 30 days ago, instead of renewing, it will go into your unsold file. If that gtc listing just renewed on August 1, it will continue running for 30 days after the 1st but will then go into your unsold item list.

pjcdn2005 · ‎08-04-2016

@hit_the_icebox wrote:
Raphael,

Longtime listener, firsttime caller!

In eBay terminology, are "ended" listings the same as "unsold" listings? I don't see "ended" on my summary anywhere. I ask because we are going to use the move to .com as a way to prune some of our useless listings from the 25K we have up now and I plan to just look through the daily non-renewals and pick what we want to relist. However, I expected to come in this morning and find a pile of those listings in my "ended" bin, but there's nothing there yet.

I also tried the Migration Tool and had a number of issues, but have read that many people are using the Turbo Lister instead. Any advice in regards to that?
raphael@ebay.com wrote:
@silverpinups wrote:
Hi Raphael,

I asked you this question at the last Weekly Session and just wanted to confirm again.

What happens to my USD GTC listings on eBay.ca after Aug.3/16? When eBay.ca starts to end the USD listings from renewing, will they show up as "ended listings" / "unsold listings" or will they disappear or be deleted?

There seems to be some confusion with different sellers about this particular issue.
Hi silverpinups,

Starting today, GTC listings that were created in USD will no longer renew, but will remain live until their next scheduled renewal date. Once that date hits, the listing will go into your Ended listings.

Thanks in advance, and if someone else wants to jump in and answer my question(s), please feel free!

I think that when Rapael said ended file he meant unsold. Did your listings just renew again? I know that one seller's listings renewed on .ca yesterday even though they are on .ca in $US.

hit_the_icebox · ‎08-04-2016

pjcdn2005 wrote
I think that when Rapael said ended file he meant unsold. Did your listings just renew again? I know that one seller's listings renewed on .ca yesterday even though they are on .ca in $US.

Yep, that's exactly what appears happened. I was expecting to have 700-800 ended listings to start picking through and instead, nothing. Perhaps they took someone else's advice from earlier and pushed the date back? Anyone else have the same situation I do or has had listings ended?

Try me -- I just might buy it!

pjcdn2005 · ‎08-04-2016

Hi Raphael,

This was brought up on the sellers board today. A seller opened a store recently and lists on .com so all listings are in $US. When I look at their store on .com, their storefront converts all listings in $C.

http://stores.ebay.com/vsaauto

This happens if my location is showing as being in Canada or the US. When I look at my own store on .com the storefront shows all $US which is how it has always looked.

http://stores.ebay.com/PJs-Bags-n-Stuff

Why is their storefront showing to me in Canadian currency on .com and how are Americans seeing it?

momcqueen · ‎08-04-2016

Further to what pj is saying, there are some oddities found with USD and CAD which seems to be user specific. Different users are seeing different things, depending on who is viewing them, not currency of viewing site or listing currency, as we are used to.

http://community.ebay.ca/t5/Seller-Central/No-more-US-dollar-listings-on-eBay-Canada/td-p/346143

It starts with Mr. Elmwood in Message 7 and goes on from there.....

What is this exactly? Another test?

pjcdn2005 · ‎08-04-2016

@mjwl2006 wrote:
Further to what pj is saying, there are some oddities found with USD and CAD which seems to be user specific. Different users are seeing different things, depending on who is viewing them, not currency of viewing site or listing currency, as we are used to.

http://community.ebay.ca/t5/Seller-Central/No-more-US-dollar-listings-on-eBay-Canada/td-p/346143

It starts with Mr. Elmwood in Message 7 and goes on from there.....

What is this exactly? Another test?

Are you referring to bold/italics? Or is there something else that you and him were seeing differently?

As far as seeing the Canadian $ one in bold, I can barely see the difference on my screen do maybe that's a gong thing OR an aging eye thing.

momcqueen · ‎08-04-2016

Yes, all the prices he viewed were in boldface and none italics, regardless of the listing currency and viewing site. As I understood it.

momcqueen · ‎08-04-2016

While I'm asking questions, what has happened to all the information that used to be displayed in this giant blank spot between price and item specifics and description?

Is this a test? Or a glitch? Or a change? It's supposed to say things like Free Shipping, Experienced Seller etc.

Here's where the Item Descriptions starts. A good fifth of the page is blank for no apparent reason.

EDIT: Oh wait, it's all back again. I feel like I'm stating the very obvious here but doesn't ebay know it causes buyers and sellers real stress to see vital data arbitrarily disappear? Can't testing be done on an internal dummy site created for that purpose?

momcqueen · ‎08-04-2016

At risk of monopolizing this thread as a conversation with myself, now my listing frame is showing as the old store style. I've had a new store since they were introduced.

I understand that some kind of changes are coming but if there is a team of people at ebay who have technical programming skills, how about directing them to something useful like fixing the USA/UK Shopping Cart/Baskets and leave what's not broken -- storefronts -- alone. Can I just suggest that?

jt-libra · ‎08-04-2016

Raphael wrote:

Starting today, GTC listings that were created in USD will no longer renew, but will remain live until their next scheduled renewal date. Once that date hits, the listing will go into your Ended listings.

I'm sorry, but I don't understand what that means.

pjcdn2005 wrote:

If you had a gtc listing on .ca in $US that last renewed 30 days ago, instead of renewing, it will go into your unsold file. If that gtc listing just renewed on August 1, it will continue running for 30 days after the 1st but will then go into your unsold item list.

Yes, of course ..... thanks "pj". I knew that my GTC listings were all going to end this month but I misunderstood Raphael's response. For some reason, the word "live" threw me.

I'm going to have a lot of work to do in the next couple of weeks I have approximately 120 listings on my media account which will end on .ca this month. I'm going to be moving these to .com and most people have recommended that these be done manually since there are so many problems with the migration tool.

I have another question which you can probably answer. When you open a store, does the month start from the day you open it or is it like the free listings -- calendar month only? Thanks.

pjcdn2005 · ‎08-05-2016

I think that it would be based on your current billing date. So if you are billed on the 15th and opened your store today, your bill on the 15th would be prorated for a partial month. I don't know for sure though.

raphael@ebay.com · ‎08-05-2016

@amcdc79 wrote:

Hello Raphael,

Not sure if it's just a glitch, but when I went to relist a few of my Automotive Emblems on .com (where they have been since day one) every time I changed them to GTC instead of the normal 30 days, all the photos disappeared. If I left them alone, and just relisted them there was no issue with the photos, have you heard about this before?

Thanks

Hi amcdc79,

I have never heard of this before, and will happily report this to the Motors team if you can share the item numbers for items on which you have seen this happen. Could you send me this at raphael@ebay.com? Thanks!

raphael@ebay.com · ‎08-05-2016

@bunbar wrote:

Hi I have a strange problem, I just recieved the following email from a buyer. The item has been paid for. what do I do

I don't know who you are but I DID NOT PURCHASE THIS ITEM! I did not give you permission to charge my account with this purchase.

Cease and desist charging items to my account!

Hi bunbar,

Please report this to CS ASAP. It looks like the buyer's account may have been compromised. Also possible that they just got a spoof email and feel for it, but better safe than sorry.

raphael@ebay.com · ‎08-05-2016

@lady.stark wrote:

Good evening Raphael,

eBay said they would protect us during the whole Canada Post crisis and the "to ship or not to ship" thing. I just got a defect because of that crisis. Will eBay stay true to its word and remove it? Thanks!

Hello lady.stark,

What we said was that we would remove late shipments or defects resulting from a labour disruption, and that sellers would continue to sell and ship as normal. To date, there has been no disruption.

With that said, if you call in CS, they may be able to help you if your shipment left within certain dates (as described in a previous post).