Buyer To Return Item

[schtupinator2011]

Just wondering about this return item. I usually don't sell clothes buy I listed a used cashmere scarf. I thought it was in good shape but the buyer wants his/her money back because the scarf is "broken" Shows a photo of a loose thread. I didn't notice any loose threads when I inspected the scarf before I listed it.

When I click on the photo, I had to go to ebay that was in Chinese writing. Even though I post I only sell to the U.S. and Canada. This person lives in Florida, looks like they didn't read the description properly. Or maybe the scarf is to well used.

Anyways, I sent this out from the U.S. and I want it sent back to my home in Canada. So I couldn't print a shipping label for them.

I agreed to the refund. I've never had an item sent back for refund. The buyer wants to know how long it takes to get a refund. Is it as soon as I get the item back?

Thanks.

[hlmacdon]

Refund once the item gets back. Regarding the Chinese writing they could be a buying/forwarding service for buyers in Asia or a buyer using said service.

[femmefan1946]

This person lives in Florida,

No.

You shipped to a forwarding company in Florida. This is usually not a problem, many Asian buyer use forwarding services.

Tell the buyer to return the item for a full refund and that you will refund immediately.

It takes a few minutes to find the Paypal transaction and click a few buttons. Easy.

When it gets back-- and given the cost of return shipping, it may not be returned-- refund and relist with a picture of the offending thread.

Hmm - China? or Japan? The Japanese seem to have high standards.

[mr.elmwood]

Chinese with money have very high standards.

I just sent a part off to Miami. Click on the buyer's FB score and their home country is Paraguay.  This happens a lot to me.

[hlmacdon]

Florida, Delaware, and Oregon are all common locations where forwarding services locate.

[schtupinator2011]

Thanks everyone. I didn't know about those shipping services. I mostly collect and sell hockey and baseball cards. So nobody was getting cards forwarded to China or anywhere else.