Buyer pays return shipping policy

[bat119]

This has to be the most stupid policy Ebay ever came up with!

 I bought a large product shipped from the US, seller took 2 weeks to send, arrived wrong color, wrong size, wrong and missing parts. His shipping cost was $39.00 I was charged $54 now I have to pay  $62 to return. If I ask for a refund he makes $15 and I lose $62 there really is no justice !

Why should I have to pay for sellers incompetence?   

[nudibranch4569]

you shouldnt have to,if he refuses to refund you ,file a not as described claim and ebay may give you your money back.

[femmefan1946]

File the Not As Described claim.

Paypal will refund you the entire original payment.

If he does not refund himself promptly, PP will pay you from their own pockets and go after him for it.  If this happens it will affect his seller account.

However.

You will have to return the item using a Delivery Confirmed service. If the original cost (including shipping) was over $250 you must also buy Signature Confirmation. PP will not refund this. You can ask the seller to do so, but it sounds as if that ship has sailed.

BTW. Shipping is actually Shipping and Handling. The UK site calls it Postage and Packaging which is more accurate. In additiion, if the the value of the item was over $20 that fee also includes Canadian duty, Canadian sales tax and a fee for border clearance to the shipper.

There is rarely duty charged. But it does happen.

Tax varies from province to province. It can be 5% to 15% of the value of the item.

The service fee varies from $5 to the Global Shipping Program to $25 or more to UPS.

If you return the item, you can ask CSBA for a refund on the duty and the sales tax. They will not refund the service fee.

[poliang2013]

I have the same pain as bat119. I have been arguing with the seller and eBay for weeks. In the end I was told to return (not yet) the wrong item the seller sent out of my own pocket for the shipping in order to get the refund.

Read what the customer service had to say: As a best practice, always check the location of the item before you purchase. If you're uncomfortable with the possibility of paying to ship back to that location, then consider buying an item that is closer to you, or one with a comprehensive returns policy. For example: Had you purchased this item from a brick and mortar store, you would be responsible for returning the item; the store would not pay for the gas used in your car to get to the store. The same principle applies to buying online.

What an insult! They imply there are fraudsters at their site.

There is no justice, eBay is protecting the seller.

[poliang2013]

I have the same pain as bat119. I have been arguing with the seller and eBay for weeks. In the end I was told to return (not yet) the wrong item seller sent out of my own pocket in order to get a refund.

Here is what the customer service had to say:  As a best practice, always check the location of the item before you purchase. If you're uncomfortable with the possibility of paying to ship back to that location, then consider buying an item that is closer to you, or one with a comprehensive returns policy. For example:  Had you purchased this item from a brick and mortar store, you would be responsible for returning the item; the store would not pay for the gas used in your car to get to the store. The same principle applies to buying online.

What an insult! They imply there are fraudsters at their site. They kept telling me that is the universal return policy at all sites. There is no justice, eBay is protecting the seller rather than buyer.

[poliang2013]

I had 4 or 5 agents reading the same transcripts that if I feel uncomfortable with the location of the seller, go somewhere else. They told me there are scammers at eBay. That the store would not pay for the gas and so on. I had been robbed by the pirates.