
09-27-2016 02:34 PM
If I chose a shipping option without tracking or insurance, can I really not file a claim with Canada Post if my sent package was lost/late? The only time I shipped without tracking the buyer claimed the package had not arrived.
I opened a ticket with Canada Post for investigation and they told me that without tracking/insurance they can't do anything. They are extremely useless. I paid them to deliver a package and because I didn't pay more, I have to suffer the negative impacts of their incompetence.
After all this, I am forced to issue a refund to the buyer. Is there really nothing I can do to "get my money back"?
09-27-2016 02:44 PM
Sorry to say, but there is nothing you can do except refund. Make sure buyer opens a case with Ebay for INR and then refund through the claim to get your final value fees back.
What type of item, what cost, feedback for buyer, feedback left for others, and where was buyer located?
09-27-2016 02:47 PM - edited 09-27-2016 02:48 PM
By what you sell and with the shipping charges, why would you not use tracking and insurance for every sale? You are a fairly new seller and selling a lot of items catering to the younger type buyer.
09-27-2016 02:49 PM
Old games
~$95.00
100% with about 44 ratings (me)
100% with about 200 ratings (him)
Dolar, Florida
09-27-2016 02:53 PM
I've already learned my lesson. This sold before I educated myself on how easy it is for sellers to get scammed.
I believe this person checked to see if shipped without tracking then waited for positive feedback before trying to scam me. He said the games was for his kid but there were a couple duplicates. Could still be telling the truth but I always expect the worst in people. Either this or Canada Post is extremely useless.
09-27-2016 02:57 PM
@wtun3215 wrote:Old games
~$95.00
100% with about 44 ratings (me)
100% with about 200 ratings (him)
Dolar, Florida
Buyer feedback % can only be 100% as they can only have positives, Doral is a a centre for forwarding mail. Parcel was then sent on to the buyer somewhere in Central America or Caribbean.
The only time I use tracking or insurance is when I am in Expedited or I spend the dollar to upgrade when I am between 5-- grams and 1 kilo. I lose about 1:1000.
09-27-2016 03:01 PM
Sigh. No protection against scammers unless I buy tracking and insurance. Now I am out $100.00 worth of items.
09-27-2016 03:34 PM
Anything over $20 USD I ship with tracking. Under $20 without, unless of course it is over the weight limit.
I figure scammers are looking for higher dollar items to claim not received, and $20 can easily be refunded.
Haven't lost a package yet, knock knock...
09-27-2016 03:44 PM
09-27-2016 04:00 PM
So are you saying I shouldn't put tracking or insurance on anything below 500grams, no matter its value?
09-27-2016 04:31 PM
So if something is $20 or less but more than 1KG I should put tracking on it?
09-27-2016 04:54 PM
@wtun3215 wrote:If I chose a shipping option without tracking or insurance, can I really not file a claim with Canada Post if my sent package was lost/late? The only time I shipped without tracking the buyer claimed the package had not arrived.
I opened a ticket with Canada Post for investigation and they told me that without tracking/insurance they can't do anything. They are extremely useless. I paid them to deliver a package and because I didn't pay more, I have to suffer the negative impacts of their incompetence.
After all this, I am forced to issue a refund to the buyer. Is there really nothing I can do to "get my money back"?
This has nothing to do with Canada Post incompetence.
If you have a package that must arrive in a certain time frame then you pay for guaranteed delivery. Otherwise, you take you chances and hope it doesn't take decades to arrive.
-..-
If the item is was not tracked then how are you going to prove that it got lost by the post office?
How do you expect the post office to find it?
Small Packet to the USA does have an internal scan number, so, in theory, it could be used by Canada Post to see where it was while still in Canada. That stops at the border once the USPS has it in their hands.
With no insurance, the most the post office is responsible for is the cost to ship it. No insurance means the contents have a value of zero.
-..-
As an online seller, there are times when the empty pocket is yours. There are lots of hazards out there, you have to figure out what your comfort zone is and how much you are willing to risk.
This evening I'll be making that choice when I decide to either use Small Packet USA or Expedited Parcel. Risk a $50 loss or increase my profit margin by $6 (the buyer paid for "free" shipping, so I have more flexibility with my decision).
-..-
09-27-2016 04:58 PM
So are you saying I shouldn't put tracking or insurance on anything below 500grams, no matter its value?
09-27-2016 05:42 PM
Some of your stuff is in a higher risk area and you take your chances without tracking.
09-27-2016 05:46 PM - edited 09-27-2016 05:47 PM
If you ship an item to the US, you can send with insurance and no tracking if sent by Light packet. Get private insurance through insurepost and it is way cheaper than tracking.
I use it all the time with discretion.
09-27-2016 05:48 PM - edited 09-27-2016 05:51 PM
@femmefan1946 wrote:
On items under 500 grams and 2cm thickness, you can use LetterPost/LightPacket shipping.This is cheap and fast, but is not electronically trackable.If the item is over 500grams or more than 2cm thick you must use a Parcel** service.These are fast and trackable, but may not be cheap*.
This is exactly what I do, as most of what I sell (used media from my personal collection) easily passes through the 2 cm slot and rarely exceeds 300g. I have yet to have anything I've sold (or bought, for that matter) get lost in the mail.
As mr.elmwood said earlier: "Why would I pay extra when I never lose anything?"
Yesterday I shipped an item from Edmonton, AB to St-Bruno, QC for $2.95. The cheapest tracked parcel service would have cost me over $14. I'll take my chances.
09-27-2016 05:50 PM
Put tracking on anything you can't afford to refund..
09-27-2016 06:24 PM
@dutchman48 wrote:Some of your stuff is in a higher risk area and you take your chances without tracking.
False.
1:1000 there is no risk. Put 50¢ away from each sale as an insurance fund.
09-27-2016 08:12 PM
not everyone sells used car parts which has been mentioned previously. Your model may not fit everyone elses so please let them make their own decisions.
09-29-2016 06:41 PM
Chit Chats has opened a branch in BC in East Richmond. Use them to send your US packages. Everything going to a USA address has tracking. Even First Class Parcel for packages weighing under a pound--which is riduculously cheap at $3.65 usd and lower