eBay

ciny2k · ‎12-15-2013

I'm not understanding how it works, exactly.

I bought an item that was defective. I liked the seller, and had already left positive feedback, since I didn't notice the problem when I first received it. The seller was going to send me a substitute, and I was going to pay for the shipping. Except, the substitute seemed to have 'gone missing' and I was left hanging. I decided to go the Resolution Center route because the seller seemed to be ignoring me and I was out $70 at this point - $35 for the item, and the rest shipping/Pitney Bowes international charges.

So, now the seller is offering me a refund. Great, but it's only $35. Do I have to swallow the rest? Or will Paypal refund me the rest? Does this affect the seller's reputation at all? I couldn't find any of these questions answered on the site itself, so any help clearing things up for me is greatly appreciated. Thanks!

marnotom! · ‎12-18-2013

@ciny2k wrote:

After the seller read my message refusing the offer as well as my reasoning for not escalating to claim, she went ahead and did it.

Just making sure I'm understanding you correctly: The seller escalated the claim herself? And what was your stated reasoning for not escalating it?

@ciny2k wrote:

Why can't sellers leave negative feedback for buyers? Kinda OT, but now I'm curious.

In a nutshell, the privilege of leaving negative feedback was getting abused too often for eBay's liking.

Besides, there are other means at the disposal of sellers' to deal with problematic and possibly problematic buyers:

http://pages.ebay.ca/services/forum/sellerprotection.html

ciny2k · ‎12-18-2013

Yes, the seller escalated to claim, after reading my thoughts about:

1) the refund only compensating me for 1/2 of what I'd spent on the transaction

2) believing a refusal would imply the seller was uncooperative

3) Paypal promoting buyer protection

4) the glitches that are troublesome, and need to be addressed

I didn't intend to be a nightmare buyer, that's for sure. But on the other hand, that would be a pretty ugly paperweight I'm stuck with.

I'm normally a seller's dream, lol. I pay as soon as I win and have never left negative feedback. I've had a few deals not work out. I've had an item broken in transit (I believe the seller didn't send it that way) or been sent the wrong item (I believe the seller just made an honest mistake) and those issues were settled just fine without intervention, will all parties happy, with great feedback left on both sides. That's why I thought a straight exchange would be a simple solution in this case too, to just move on. Oh well.