what a bold answer from that seller. if he's selling cell phones, he should back them up, just like any seller should back up their product. i would certainly ask for a refund, and if he doesn't follow through, neg him....
by the way...this is the best place to complain...you're right at home...apparantly, I HAVE LOTS OF PROBLEMS...just ask our little buckaroo on these boards...!;-)
Kat