Check Out NOW has Canadian Taxes

[mtfman]

I just saw the check out system has Taxes for provinces ??

When did this start

[recped]

a few weeks ago.....not sure that it actually works correctly so be careful.
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915

[mtfman]

It does not work

[futuretech_liquidations]

does not work -- can't believe a company like ebay would release such garbage code.

[rlrdist]

taxes are listed in eBay but DO NOT get transferred to Paypal for payment.....common guys get with it!

[mtfman]

So basically confuse the crap out of NEW Ebay's WAY TO GO EBAY

[djbullet2005]

How do current sellers remit taxes? Do you include the taxes in the sale price? how does this work?

[scouttech-outfitters]

Yeah, Ive had to double check my invoices because sometimes even though I enter the tax amount sometimes it doesn't include it. They also claim that once you relist all your items the tax will automatically be added to the invoice. Yet when I did this (you can program the taxes for each province in my ebay), the taxes were still not automatically added on all my store items.

Even some of my auction items that I relist don't seem to have this option added, but just some of them...

[fenian]

Checkout is NOT adding in PST for BC. I get a couple each day where taxes are not factored in. Then the buyers get annoyed when I ask for an additional payment - usually just a few dollars - as they've "paid" for the item based on what eBay said they should. >>>>>>>> Michael

[omega_collectables423]

I've been dealing with support staff over this issue for weeks. I've also escalated to the Office of the President. As a Canadian Power Seller and a registered small business I've been affected by this glitch and my sold listings are sporadically not charging taxes at the PayPal checkout.

I have to follow up with each of my customers and ask for them to remit the taxes separately via PayPal and I get charged again for the PayPal service fee.

The cooperation I've received thus far has been quite limited and I still have not received an ETA for when the fix is going to be in place.

I received a response from the Office of the President indicating they don't feel this issue justifies a credit to me - although i must now make up the difference in the taxes I must remit to the government myself as an out of pocket expense.

I would be interested in hearing what other sellers experiences are on this matter and if there is something that we can do.

[treasure-pot]

Its amazing that Paypal and eBay just continue to turn a blind eye to this situation.

More than two years ago (at the "On the Road" event in Kitchener, eBay staffers assured me that Paypal was within weeks of announcing that they had a resolution to this problem for Canadian eBay sellers. Two years+ later and they now don't even see it as a problem.

How is it that they can develop their software to accurately charge correct taxes for US sellers in 50 states but cannot do the same for Canada's ten provinces and three territories?

I think it really comes down to a matter of will. Apparently Canadian sellers haven't made enough noise about this issue. Maybe this should be cross posted to the PayPal discussion board...

You would think that a Canadian eBay manager would take the bull by the horns and be a little proactive instead of waiting to be told to do something about this. Unfortunately lip service to profitability issues appears to be about all .ca management is capable of.

Bill treasure-pot

[funkywatch]

It is a matter of bottomline. THEIRS.

I have a full-time job in a large international company, and nothing gets done unless it affects the bottomline.

Canadians don't weight heavy enough in the eBay balance to justify the expense necessary to fix the issue. We still keep selling and we do it manually and we even INCREASE their revenue when we ask customers for an additional payment since Paypal hits us with an extra transaction charge.

The way I work around this issue is that I have made sure that GST is automatically calculated on every transaction. I have clearly indicated on all my auctions that taxes are applicable; GST everywhere, GST + QST for Quebec residents. When buyers in Quebec don't pay the correct amount, I refund their payment IN FULL and I send them a Paypal invoice with the correct tax amount, and I wait for them to pay it. I don't have to feel bad about having their money in my account without sending the goods, and it doesn't hurt MY bottomline anymore.

Another thing we could do is to voice our discontent with a zero-listing day or week. If every Powerseller agrees and actually participates, maybe we will get some attention.

Remember friends, it's a numbers game.

[futuretech_liquidations]

It will take Canada Customs and Revenue Agency to force them to comply with Canadian Tax Laws.

We all should complain to CCRA about this and have them go after eBaY.

[funkywatch]

Not sure this would work since WE are the ones that need to comply with canadian tax laws. eBay is just providing a platform for us to sell in Canada and everywhere else, but the taxes are our responsibility.

[duujogl]

Lately I'm finding that, not only are they totally unreliable with the taxes, the latest thing is that they've truncated my email address for the PayNow button! I've had to hold buyers' hands and guide them through the reversal of a payment, resend all the invoices through PayPal, and hope the buyers don't blame me!

Is this happening to anyone else?

[samsbigdeals.c0m]

This is unaceptable. I have tried to configure paypal for adding the Taxes but nothing, the taxes can't be add. Costs a lot in fees to be paid for them. Anyone got a solution?

Sam

[duujogl]

I hate to say anything in case I jinx it, but for two whole days, eBay and paypal have been getting the BC taxes right 😮 !! Did the person in charge of creating foul-ups make a mistake??

Glenda

[fenian]

Glenda, I think they switched foul-up persons and now you've got the good one (assuming they actually have 2, not just 1). Just had to refund 2 Paypal remittances because buyers didn't wait to hear from me and used checkout. No taxes entered, and 1 lacked the shipping amount as well. Re shipping, eBay UK also "forgets" to plug in the international shipping amount quite regularly. >>>>>>>> Michael

[omega_collectables423]

I find that the taxes are now being calculated correctly more frequently however there still seems to be an issue on combined invoices.

I've almost given up entirely and have come to grips with simply absorbing the losses.

It's truly a shame that a company of this size shows such a lack of pro-activeness despite my futile attempts at escalating to the highest possible area of Customer Service.