eBay

www-labels4less-com · ‎09-27-2003

An xpresspost shipment I sent was 1.3kg. It was 27cm x 17cm x 8cm. I am on level 2 and used my VCD desktop software. Shipping should have been $16.85.
I received my statement today from post. There was an "adjustment" done and the adjusted size was 80cm x 53cm x 24cm. The adjusted cost of shipping this fairly small parcel was $96.78!!!!!

Called my rep and was told that the new equipment doesn't make mistakes. I explained that I have no boxes that are almost 3 feet wide! Was told that there is "not much" that post can do. My rep explained to me that last time this happened (yes there was a last time!) she sent me 5 prepaid xpresspost envelopes at no charge BUT that she can't do it again.

I sent a fax to her manager explaining in detail the whole situation. Even went as far as photocopying the contents of what I shipped (30 small rolls of labels).
I am noticing tons of adjustments and cubes recently and I am considering alternatives. I still want to ship by Xpresspost but I think I will start bringing my Xpressposts to the post office directly . I will also look into the cost of prepaid envelopes to see if my products will fit.

amberwoodottawa · ‎10-23-2003

I really dont take anything lightly and I am far from being a pushover. As a matter of fact, in addition to eBay and being a Business Cosultant, I am also a litigation specialist well-versed in commercial law.
I had negotiated credit facilities with Canada Post so I am not out of pocket for their over-charges and while those charges remain reflected on their monthly statements sent to me, they have not suspended my account, my credit facilities nor have they charged me the always threatened 18% interest charges.
I have pointed out to them, legally where their contract and billing methods are without merit and would not stand up in a court of law and suggested that if they dont clean up their mess, I would take the matter to the next step and sue them just to prove how wrongthey are and unscrupulous.
Every few months, they do a partial 'clean-up' of my account and 90-150 day old deductions either completely or partially disappear from my statement.
Further, my last 2 billings were almost without any errors at all and came as close as I could ever expect to what I anticipated I should be charged.
The problem as I have always said with Canada Post is that they forget that they are strictly a service industry and we are the customer for whom they should serve.
That doesnt make them any less than us, but it sure as h&*l doesnt make them any better.

your-chic-shopper · ‎10-24-2003

Quote"nor have they charged me the always threatened 18% interest charges'

My Rep told me they have never charged the intersted in the 15 years he's worked for them

I sure am glad your on our side 😉

....If I put together another better Canada Post Rate. I am 100% postive I would love to have you involved , if possible

lina-mallows · ‎05-11-2008

We too take issue with the idea of 'cubed volume'.
Recently a less than 2kg package- not being able to sent as a SMALL PACKET, was sent as an EXPEDITED PARCEL.
For this NEW service- the CUBED weight is over 3kg.

Now- if someone can explain- SMALL PACKETS AREN'T CUBED- yet EXPEDITED IS.

Isn't the physical size of the box far more an issue than weight?
However antiquated it is- shouldn't the weight be the bigger issue- especially when there are numerous Canada Post products WITHOUT REGARD TO WEIGHT- as they are truly FLAT RATE products. IF IT FITS IT SHIPS!