Hello everyone,
Welcome to the weekly chat session. I'll be coming to the thread for most of the day.
Here are the issues I am currently tracking:
- Missing Tracked Packet International destinations on Calculated Shipping: Austria, Brazil, Italy and South Korea (mjwl2006)
- Gallery pictures missing from live listings (jt-libra)
- UPC codes suddenly not recognized on live listings (mjwl2006)
And the issues for which I have had news:
- SYI form stripping weight value when switching currency - The team is working to figure out a solution to this.
On this one, Dutchman could you contact me in private please?
- Full shipping FVF charged on combined orders with discounted shipping (dutchman48)
@mjwl2006 wrote:
Good morning.
Has anything been flagged with ebay Canada and delays due to global unrest at UK and European-destination Customs? My tracked outgoing packages are showing unusual patterns, particularly one that has been sitting at Heathrow for six days without movement. If I am anxious, I can only imagine how my buyer feels about it. This is a highly-sough toy at Christmas, and my last one of this character. Canada Post has no insight to share the last time I looked; is ebay getting reports from unhappy buyers and worried sellers? I'm seriously considering moving to only trackable services to trackable international destinations at this point.
Hi Maureen,
As I write this, we haven't been able to observe an abnormal amount of late shipments reported by buyers in the areas impacted by the unrest you reference. We have teams keeping an eye on this.
@mjwl2006 wrote:
My next question is then: has ebay worked with paypal to show the additional countries now served by Tracked Packet?
I know that on the eBay side, we already show the appropriate countries where Tracked Packet is delivered. PayPal and Canada Post/Pitney Bowes would have to work together to implement any missing countries on the PayPal platform, eBay no longer being a participant in that business.
@mjwl2006 wrote:
Once again, I find myself firmly sticking my noise in another member's business but ebay is about to lose another 'good' seller due to circumstances with a 'bad' buyer and inappropriate feedback issues. Can you please read this http://community.ebay.ca/t5/Seller-Central/Negative-feedback-from-newbie/td-p/320607and reach out to this member? They are active in the ebay Canada Community and NOT an unreasonable person so if they are fed up to the point they are ready to bolt, this to me illustrates the problem many sellers describe with the culture of selling here now.
Thank you again,
Maureen
I prefer not discussing issues as specific to someone's account as this one on a public forum, but if pinetreecottage would like to reach me directly via email, I'd be happy to help out as much as I can, at the very least by providing more depth on the circumstances and whatever options are in front of them.
@dhslk wrote:
Hello. Here is ANOTHER very serious glitch that I just encountered. I 'sold similar' on an ended US$ listing. I did not edit the listing in any way, just resubmitted it. When I went to check it, as I usually do, it had been CONVERTED to CANADIAN DOLLARS! I did not click on anything in this listing except the submit button. I went back and checked my original listing and it was in US$!! This is one of my best selling items. I have a buy it now listing, but put one up for auction, as well, as I am down to my last few and expect it to be bid up. I almost took a 30% hit, thanks to ebay!
Has anyone else had this happen? And, no, I did not do anything to cause this to happen.
Hello dhslk,
All new listings, including Sell Similar (which are considered to be new listings), have been made to default to CAD since July. This isn't a bug or glitch and will remain this way for the foreseeable future.
With that said, the form is supposed to remove the price amount when Sell Similar is used on a previously USD listing, specifically to avoid this. I have alerted the appropriate team about this.
@westernstargifts wrote:
In regards to the missing gallery photos....
I had 15 gallery photos missing on my listings. One of the listings was a new one but the rest were old listings with previous sales. I did not want to lose the boost in Search from the recent sales and therefore was unwilling to end and relist them.
I tried revising and re-uploading the photos with no results. I even edited the photos in Paint Shop Pro and re-uploaded them to Seller Source Book which hosts my images. That did not work either.
Out of desperation I finally chose the option of hosting the photos from my own computer and it worked. All of the gallery photos are back.
Any idea why this would happen?
Thanks.
Hi westernstargifts,
Can you give me 3-4 item numbers where the issue occurred? Even better, if you have any listings with the problem unsolved, I'd like to know which those are. Thanks!
@rose-dee wrote:
Good afternoon Raphael. I brought this same issue up last week, but you weren't able to get to my question before closing the discussion. I'd like to voice the same concerns as 'mj'.
What I didn't say last week was that I had a valuable (ca. $260 Cdn) item (sent by Tracked Packet) stuck in Austrian Customs for a full 15 days. I remained in contact with the buyer during that time, but there was absolutely nothing either of us could do about it until the item was released by the customs officials. Fortunately I had decided at the last minute to pay for a tracked service (out of my own pocket), otherwise this would clearly end up as a "No" answer to the on-time delivery question.
As I mentioned last week, a banner on the FB page would be a great help in instances where a major disruption in an area of the world is reasonably predictable, as this was. Alternatively, removing the "on-time" question for those areas would be another option. Can this be done by eBay?
Hi rose-dee,
As I told Maureen, we haven't observed any out-of-the-ordinary delays yet reported by buyers in the affected regions. The delay you experienced with the Austrian customs, however unfortunate, doesn't seem to be related to the situation there. Not saying it isn't for sure, but customs delays happen, they are a part of international trade, and usually buyers on the other side of such delays are used to them and rate sellers accordingly. All the data we have on hand suggests this is the case.
With that said, your recommendations are appreciated and duly noted.
@rose-dee wrote:
BTW, as 'mj' mentioned, Austria -- one of the new Tracked Packet destinations -- was not on the eBay labeling feature. I was forced to go to Canada Post's online labeling system, a rather tedious process with a lower discount. Is there an ETA on when these new TP destinations will be added to the eBay labeling system?
I really wish there was something I could do about this, but eBay has no labels platform for me to update. This is in the PayPal realm and I no longer have the pull to make anything happen there.
@dutchman48 wrote:
International returns are a nightmare as explained in this thread
http://community.ebay.ca/t5/Seller-Central/About-Fedex-Returns-to-the-US/m-p/320623#U320623
When will they ever get this whole issue resolved instead of feeding us continual BS on this issue.
I also returned an item to the US and they sent me a US return label from UPS. I had to drive to the US to use it. Great to keep buyers happy, NOT
Hi dutchman,
The issue described on the thread you linked to seems to be a FedEx error. The FedEx return shipping labels provided by eBay should never incur costs of any kind for the sender or for the recipient.
Similarly, you getting a UPS return label from eBay was definitely an error, this time eBay's. Canadian buyers should never be given return shipping labels other than those we issue from FedEx, and only on escalated eMBG cases.
@pocomocomputing wrote:
ebay.ca Canada listing shipping using Flat Rate is a mess. Incorrect information on Canada Post shipping options.
For example, in the International Shipping, select Flat Rate shipping, select Tracked Packet International. When the listing is live, it shows that Tracked Packet is available for all countries not the 25 or so countries where Canada Post services with this option.
If you select Xpresspost International, or International Parcel Air, it shows for all countries. But Xpresspost and International Parcel Air are mutually exclusive and should not show up together.
This has been like this forever. Calculated shipping does have the exclusions set up properly. Why not Flat Rate?
*Calculated shipping for Tracked Packet still does not have the latest countries that Canada Post added this year. This was mentioned in another post by another member.
Hi pocomo,
Flat rate shipping will always show whatever service a seller selected to buyers located in whatever countries were selected for that service. There are no rules built into it to block services that don't really ship to certain destinations. Essentially, it would be up to a seller to set it so that they only show the relevant services to the relevant destinations. Calculated shipping was launched specifically to address those sellers who want to show the right shipping services to the right buyers. What I'm saying is, flat rate isn't broken, it is free form and works as it was designed.
As for calculated Tracked Packet, as far as I've been able to observe, eBay shows the service to all the right countries.
