Discussion with eBay Canada Country Manager: Friday Dec. 2, 1:00-2:00 PM ET

[carly@ebay.com]

Please join us on Friday, December 2, from 1:00 PM to 2:00 PM ET for a general discussion and question and answer session with Jordan, the eBay Canada Country Manager. Jordan will be here on behalf of the eBay Canada team to answer any questions you have about eBay.

If you are not able to attend, but want to leave some questions in advance please post them here, and you can check back later for answers. This thread will remain open until the discussion is over on December 2.

Hope you can join us!
Carly

[dbcanadian]

Jordan,
It really has been happening to a lot of us. Not worth reporting in most cases because live help will only tell you to clean out your cache etc. Yet its not our problem.

Take a look at this thread this is only a very minute amount of people it is happening to:

http://forums.ebay.ca/thread.jspa?threadID=600000063&tstart=0&mod=1133539412557

[jordanb@ebay.com]

benne0070_1,

Can you forward me a copy of the watch email you are receiving so I can forward it on to Liveworld so they can isolate the problem and fix it.

Forward it to carly@ebay.com. Thanks.

[benne0070_1]

Here is Pink Rodneys thread from yesterday it is also full of problems.
http://forums.ebay.ca/thread.jspa?threadID=500000278&start=0

[benne0070_1]

Jordan

benne0070_1,

Can you forward me a copy of the watch email you are receiving so I can forward it on to Liveworld so they can isolate the problem and fix it.

Forward it to carly@ebay.com. Thanks.

That has been forwarded to customer support several days ago.

[nicki9912]

(insert head banging on keyboard gif here)

[jordanb@ebay.com]

By the end of day today, I promise to have our Quality Assurance expert, Totsuka, post on this thread with an update on the identity confusion issue, watched discussion email issue, and the technical errors that seem to be rearing their ugly heads. Thanks for your patience on these; we will try to have them resolved as quickly as possible.

[whiteys_wild]

I think they we are looking to you for answers because this entire ID issue turns into a tail chasing scenerio and no one actually gets answers only...."were looking into it"...and "we'll get back to you"...but nothing gets resolved?

[jordanb@ebay.com]

findleyfarms,

We will find out the answer to your stores question and post an answer here when we have one.

[nicki9912]

Jordan THANK YOU , that's exactly what we needed to hear !!

[jordanb@ebay.com]

Thanks for the excellent discussion today and bringing these technical issues to our attention and sorry for any inconvenience they are causing. I look forward to talking to you again.

Jordan

[whiteys_wild]

well that clarified things...

[totsuka@ebay.com]

Hello All,

Thank you for bringing the issues/bugs to our attention. I will start posting our updates within the next few minutes on this thread...

Regards,
Totsuka
eBay.ca Team

[benne0070_1]

We have been waiting since last Sat. I guess a few more minutes won't hurt as long as the problem has been resolved.

Emails from Customer Support and discussion update email has been sent to carly@ebay.com

[totsuka@ebay.com]

Hello All,

Update 001: Error messages (#42) - Redirect to Pink Rodney Thread (ID 500000278)

The "This function is temporarily unavailable. Please try your payment again later by returning to eBay and clicking the My eBay button." error has been resolved.

No update with regards to emails from PayPal

The "Some of your information is not available at this time. Please try again later." error message has been resolved

::Totsuka

[totsuka@ebay.com]

Hello All,

Update 002: Identity Confusion Issue

• We are still working on resolving the issue

:: Totsuka

[totsuka@ebay.com]

Hello All,

Update 003: Watched Discussion Email Issue

• We are still working on resolving the issue

::Totsuka

[benne0070_1]

We are still waiting on the resolve....LOL

[totsuka@ebay.com]

Hello All,

Update 004: Favourite Search Emails (#42) - Redirect to Pink Rodney to another thread (ID 500000227)

• The feature is functioning normally.


• Emails will be sent when new items are listed and are within the period selected

::Totsuka

[benne0070_1]

I AM BACK for the time being..



benne0070_1,

You are watching the thread "Hanging things on a fireplace", which was updated 2-Dec-2005 3:52:02 PM by frisci7276.

[totsuka@ebay.com]

Hello All,

Update 005: Identity Confusion Issue (#1)

• The issue has been resolved


• Foreign names will not be appearing in place of the registered users on the discussion boards

::Totsuka

PS: benne0070_1, our developers are currently working on resolving the "Watched Discussion Email" issue. I will update the thread when the issue has been resolved.