First of all, I do not know who your sources are on .com, but the freebies do not flow as freely as you say. I have been on .com for over a year and a half, paying thousands of dollars in fees and I have yet to see a single mouse pad from them. The only items I do have came from eBay Canada when I participated in an eBay Canada event.
The free eBay mugs are a bit of a myth. First of all, the shipping is so high, that if this was an auction, they would be pulled for fee avoidance. Then when we did order them, they ran out of stock almost instantly. The back orders are flowing now but it will still be a while.
I guess I have to ask, what kind of loot are you after and what is it that you want out of eBay? I came to run a business and make money. A mouse pad or mug is not going to make me a nickel. If you want a PayPal t-shirt, they are yours for the asking. Just go to the power sellers board on .com and ask Damon. Jeez, if you say please, he'll send you 2.
JMO.
Lisa
The free eBay mugs are a bit of a myth. First of all, the shipping is so high, that if this was an auction, they would be pulled for fee avoidance. Then when we did order them, they ran out of stock almost instantly. The back orders are flowing now but it will still be a while.
I guess I have to ask, what kind of loot are you after and what is it that you want out of eBay? I came to run a business and make money. A mouse pad or mug is not going to make me a nickel. If you want a PayPal t-shirt, they are yours for the asking. Just go to the power sellers board on .com and ask Damon. Jeez, if you say please, he'll send you 2.
JMO.
Lisa
Todd;
"I know for a fact that Ebay.ca staff are doing ok for support."
I'm not sure how you can make such a strong comment. You have this as a "fact"? I'm afraid I must take issue with your statement.
I have now been waiting for ten days for support to accomplish a very minor task. Each time I email them it takes 48 to 72 hours to get a basic response that the situation is corrected but it is not. I am using the PS support link and I can very safely say that they are not meeting their response standards.
I have sent several emails off to support in recent weeks and the response time is slow to non-existant. If this is the level of PS support we can expect from .ca I would much prefer to take my concerns to .com where response time appears to be in the 24-48 hour range.
I guess you must be thinking of a different eBay...
"I know for a fact that Ebay.ca staff are doing ok for support."
I'm not sure how you can make such a strong comment. You have this as a "fact"? I'm afraid I must take issue with your statement.
I have now been waiting for ten days for support to accomplish a very minor task. Each time I email them it takes 48 to 72 hours to get a basic response that the situation is corrected but it is not. I am using the PS support link and I can very safely say that they are not meeting their response standards.
I have sent several emails off to support in recent weeks and the response time is slow to non-existant. If this is the level of PS support we can expect from .ca I would much prefer to take my concerns to .com where response time appears to be in the 24-48 hour range.
I guess you must be thinking of a different eBay...
Huh?
Resubmit my concerns to support under the wrong headings will speed things up???????
They really told you that??? Does that make sense???
Ps'ers are supposed to get priority handling through email support. Frankly, I don't have an hour to waste on the phone trying to accomplish what .ca say it will do within 24-36 hours by email.
So my question is - where is the support? Honestly, if you did not misinterpret what you were told, it does sound as though they were feeding you a line of hooey.
Bill
Resubmit my concerns to support under the wrong headings will speed things up???????
They really told you that??? Does that make sense???
Ps'ers are supposed to get priority handling through email support. Frankly, I don't have an hour to waste on the phone trying to accomplish what .ca say it will do within 24-36 hours by email.
So my question is - where is the support? Honestly, if you did not misinterpret what you were told, it does sound as though they were feeding you a line of hooey.
Bill
Daniel, just a quick comment.
I really don't care for freebies because they are not free. I wind up paying for them through my fees and, honestly, if I want to buy a coffee mug I would rather get a nice one with my name on it and not eBay's.
That said, I would prefer that eBay take some of their marketing slush funds and savvy and sink it into something more substantial like additional bodies to handle support issues in a more timely manner. I would much prefer concrete improvements rather than lame attempts to show appreciation. The PS'er package that was sent was rushed and very poorly done and reflects badly on eBay and their purported valuation of PS'ers.
Or to put it another way, there is no point in sending a bouquet of roses to your sweetheart if the flowers are all wilted. It's equally hard to convince her of your undying affection if the chocolates have all melted.
Cheers!
Bill
I really don't care for freebies because they are not free. I wind up paying for them through my fees and, honestly, if I want to buy a coffee mug I would rather get a nice one with my name on it and not eBay's.
That said, I would prefer that eBay take some of their marketing slush funds and savvy and sink it into something more substantial like additional bodies to handle support issues in a more timely manner. I would much prefer concrete improvements rather than lame attempts to show appreciation. The PS'er package that was sent was rushed and very poorly done and reflects badly on eBay and their purported valuation of PS'ers.
Or to put it another way, there is no point in sending a bouquet of roses to your sweetheart if the flowers are all wilted. It's equally hard to convince her of your undying affection if the chocolates have all melted.
Cheers!
Bill
Then it certainly appears that they need to improve the scanning system. 72 hours to respond is just stupid.
Todd, I've been resubmitting for ten days. With your understanding of the system, when will the scan for keywords catch on? Or is it limited to single syllables?
Todd, I've been resubmitting for ten days. With your understanding of the system, when will the scan for keywords catch on? Or is it limited to single syllables?
So basically we have separated the OP's beef into two categories, one which is pretty much resolved (the freebie thing) and one which has yet to be straightened out, Oui?
Now, if PS support is the beef, let's put our mighty, mighty heads together and figure out how we can improve this situation. After all, we have the ear of a more intimate group - eBay Canada - unlike the huge conglomerate, eBay US.
First path of "fixerrupper" is the discussion board forum. Is the solution found there, either on .com or .ca? Is there an announcement about it?
Second path is eBayLIVE support, non-PS Try using it in the morning when there is no waiting.
Third is PS e-mail support, which can be deadly.
Are you a silver or higher? Then you can use PS phone support. Not a silver? Find someone who is and let them call.
Anybody got any other suggestions to add to this list? Then we can cut an paste it to an e-mail and keep it. If possible, drop in the links.
Lisa
Now, if PS support is the beef, let's put our mighty, mighty heads together and figure out how we can improve this situation. After all, we have the ear of a more intimate group - eBay Canada - unlike the huge conglomerate, eBay US.
First path of "fixerrupper" is the discussion board forum. Is the solution found there, either on .com or .ca? Is there an announcement about it?
Second path is eBayLIVE support, non-PS Try using it in the morning when there is no waiting.
Third is PS e-mail support, which can be deadly.
Are you a silver or higher? Then you can use PS phone support. Not a silver? Find someone who is and let them call.
Anybody got any other suggestions to add to this list? Then we can cut an paste it to an e-mail and keep it. If possible, drop in the links.
Lisa
Ahh, Lisa, if only life were that simple.
I am a silver so I have access to phone support but, as I said in a previous post, I am reluctant to give up an hour of my life on hold. Been there - did that.
Now as to the other remedies you suggest, where do Trust and Safety issues get resolved in the discussion board forum or eBay Live support at any time of day? Or feedback count issues?
Our mighty heads have already been put together to detremine that eBay PS email support does not meet the 24-36 hour response time they set for themselves.
Once again, my suggestion is that eBay make an investment in providing us the service levels that they claim they provide instead of weak marketing efforts or freebies. I would much rather get a timely response to my emailed concerns or issues than a coffee mug.
Bill
I am a silver so I have access to phone support but, as I said in a previous post, I am reluctant to give up an hour of my life on hold. Been there - did that.
Now as to the other remedies you suggest, where do Trust and Safety issues get resolved in the discussion board forum or eBay Live support at any time of day? Or feedback count issues?
Our mighty heads have already been put together to detremine that eBay PS email support does not meet the 24-36 hour response time they set for themselves.
Once again, my suggestion is that eBay make an investment in providing us the service levels that they claim they provide instead of weak marketing efforts or freebies. I would much rather get a timely response to my emailed concerns or issues than a coffee mug.
Bill
Todd, if you need to call every morning you need a direct line...
C'mon Todd, I might have been born at night but it wasn't last night. But tell you what, since you say so, I put your "CALL every morning around 8.00 western time zone . Three rings and I have someone" to the test starting Monday morning.
I'll be certain to report back to the group what the reality of PS phone support is. I certainly know what the reality of PS email support is and it isn't a pretty picture.
C'mon Todd, I might have been born at night but it wasn't last night. But tell you what, since you say so, I put your "CALL every morning around 8.00 western time zone . Three rings and I have someone" to the test starting Monday morning.
I'll be certain to report back to the group what the reality of PS phone support is. I certainly know what the reality of PS email support is and it isn't a pretty picture.
