Jackie they are driving me crazy. Most of my listing are fixed price so it's "Buy it Now" or take a pass. And you are right... its not just newbies. Its getting worse as each day goes by. I have been thinking of adopting the new feature whereby winning biiders for BIN must make instant payment by PayPal but that would mean giving up all other payment options and I'm not certain how that might affect my sales - especially as we are just heading into the busiest time of year.
Some of the emails I have been getting lately are truly inane...
ooops, my finger slipped... I didn't really want to buy... could you let me off this time?
It must have been my darned kids or one of the other thirty-five people that have access to my computer and passwords.
My computer crashed... yes I knwo that I have been continuing to bid on other items but I was using a friends computer for that.
Right after I bid I found another auction where it was a nickel cheaper. If you can't match their price I'll be buying it from them.
ok... there are a bunch more that we all hear everyday. Anyone care to continue adding to the list?
Some of the emails I have been getting lately are truly inane...
ooops, my finger slipped... I didn't really want to buy... could you let me off this time?
It must have been my darned kids or one of the other thirty-five people that have access to my computer and passwords.
My computer crashed... yes I knwo that I have been continuing to bid on other items but I was using a friends computer for that.
Right after I bid I found another auction where it was a nickel cheaper. If you can't match their price I'll be buying it from them.
ok... there are a bunch more that we all hear everyday. Anyone care to continue adding to the list?
Yes very annoying, we get about 100-150 non-paying bidders a month, my selling manager is telling me 54 non-paying in the past 10 days...just ridiculous and such a waste of money and the excuses are just stupid.
Eg: some of my auctions headers: "Ericsson T610 sheepskin leather case"
Then we get emailed, "sorry I though i was bidding on the phone"
crazy is say!
momo.
Eg: some of my auctions headers: "Ericsson T610 sheepskin leather case"
Then we get emailed, "sorry I though i was bidding on the phone"
crazy is say!
momo.
Hi Jackie,
I have implemented something that works for me in terms of getting people to pay right away.
I put in my auctions(for the smaller stuff that only takes a small bubble envelope and one stamp)..."BONUS...Get free shipping via airmail if you pay the SAME DAY that you buy-it-now, or the same day that the auction ends. Otherwise..." and then I go into my spiel about shipping costs. Its amazing how many people will save themselves the few bucks by parting with their money right away.
Of course it goes without saying that this only works for the little and light items. Yes, it costs me either .48, or .65 (on occasion 1.25) plus about 15 cents for the envelope...depending where its being sent. But I find it worth it for the hasslefree payment...I dont have to chase them. And, I can with some items include it in the price of my auction.
Your rings would work well with this trick. Then, if they want insurance, you can make an allowance for the "free" shipping. I usually take $1 off whatever the insured price is.
Hope this helps, or works for you.
Jaqui
I have implemented something that works for me in terms of getting people to pay right away.
I put in my auctions(for the smaller stuff that only takes a small bubble envelope and one stamp)..."BONUS...Get free shipping via airmail if you pay the SAME DAY that you buy-it-now, or the same day that the auction ends. Otherwise..." and then I go into my spiel about shipping costs. Its amazing how many people will save themselves the few bucks by parting with their money right away.
Of course it goes without saying that this only works for the little and light items. Yes, it costs me either .48, or .65 (on occasion 1.25) plus about 15 cents for the envelope...depending where its being sent. But I find it worth it for the hasslefree payment...I dont have to chase them. And, I can with some items include it in the price of my auction.
Your rings would work well with this trick. Then, if they want insurance, you can make an allowance for the "free" shipping. I usually take $1 off whatever the insured price is.
Hope this helps, or works for you.
Jaqui
Jackie,
In my auctions I usually write that "as a bonus if you pay the same day, I will give you free shipping! (via regular mail). Otherwise..." Becuase yes, you are right...they may take that to mean "via Fed Ex". But then the paragraph after the "otherwise..." states the cost for the regular shipping, and that insurance etc are extra.
Maybe I have been lucky in that I havent been caught with someone asking for Fex Ex. But then with the way most customers dont even read whats there, I frequently have people paying the same day, and adding the shipping even so. That opens up another can of worms, true enough, but has worked in my favor too.
I used to then email them, and go thru a hassle trying to give them a related product that I normally sell for the same amount as the shipping. But THAT was such a hassle, I figured if they are not prepared to READ and follow instructions...I now just ignore the fact that they sent the shipping amount as well. If they complain about it later...I will deal with it then. I try to reach them before they make payment in error...but if I cannot, its easier to deal with it this way. It seems to be MUCH more smooth that way, and the other way I felt was making it more of a hassle for them. This way they are done quickly.
Jaqui
In my auctions I usually write that "as a bonus if you pay the same day, I will give you free shipping! (via regular mail). Otherwise..." Becuase yes, you are right...they may take that to mean "via Fed Ex". But then the paragraph after the "otherwise..." states the cost for the regular shipping, and that insurance etc are extra.
Maybe I have been lucky in that I havent been caught with someone asking for Fex Ex. But then with the way most customers dont even read whats there, I frequently have people paying the same day, and adding the shipping even so. That opens up another can of worms, true enough, but has worked in my favor too.
I used to then email them, and go thru a hassle trying to give them a related product that I normally sell for the same amount as the shipping. But THAT was such a hassle, I figured if they are not prepared to READ and follow instructions...I now just ignore the fact that they sent the shipping amount as well. If they complain about it later...I will deal with it then. I try to reach them before they make payment in error...but if I cannot, its easier to deal with it this way. It seems to be MUCH more smooth that way, and the other way I felt was making it more of a hassle for them. This way they are done quickly.
Jaqui
