03-11-2014 11:12 AM
http://pages.ebay.ca/sellerinformation/news/springupdate2014/sellerstandards.html
Our Canada Post "fake" small packet tracking number will not count anymore. I will forever lose my TRS status on US Ebay in a few weeks.
03-11-2014 11:18 AM
@38e_avenue wrote:
http://pages.ebay.ca/sellerinformation/news/springupdate2014/sellerstandards.html
Our Canada Post "fake" small packet tracking number will not count anymore. I will forever lose my TRS status on US Ebay in a few weeks.
As a reminder, Canadian sellers still won't need to meet the 90% tracking upload requirement to become Top Rated on eBay.com and get the 20% final value fee discount. The distinction is that listings can only be Top Rated Plus (giving them maximum boost in search and have the Top Rated Plus seal on them) if the seller does meet the following requirements: 90% tracking, 1 or 0 day handling and minimum 14 days returns.
03-11-2014 11:27 AM
Not true. I mean "TRS status ON US EBAY" (not in GLOBAL). I will still have TRS in GLOBAL, on CANADA EBAY, bot NOT ANYMORE ON US EBAY.
03-11-2014 11:31 AM
I am not talking about TRS discount, but rather about my TRS badge on US Ebay. It will be gone forever .....
03-11-2014 11:34 AM
...or I miss something...? I didn't notice you are from Ebay
03-11-2014 11:34 AM
@38e_avenue wrote:
Not true. I mean "TRS status ON US EBAY" (not in GLOBAL). I will still have TRS in GLOBAL, on CANADA EBAY, bot NOT ANYMORE ON US EBAY.
I assure you, Canadian sellers can be TRS on eBay.com without meeting the tracking upload requirement. That will still give you your 20% discount. However, when looking at your listings on eBay.com, you will not see the TRS Plus seal there because your listing doesn't meet the TRS Plus requirements. This is something we negotiated with the US TRS team and it will still be in effect after the August 20 changes.
03-11-2014 11:35 AM
@38e_avenue wrote:
...or I miss something...? I didn't notice you are from Ebay
We were both right 🙂 I didn't catch that you were specifically talking about the TRS Plus seal on your listings.
03-11-2014 11:39 AM
I don't really care about my 20% discount. I care about the VISIBILITY on US EBAY. I sell exclusively on US EBAY, most of my customer are from US. My items are not expensive enough to use the traceable CP services (accelerated parcel or Xpresspost). CP assigns a tracking number to all "small packets", but they are not really traceable, so Ebay will be not able to verify them.
03-11-2014 11:42 AM
@38e_avenue wrote:
I don't really care about my 20% discount. I care about the VISIBILITY on US EBAY. I sell exclusively on US EBAY, most of my customer are from US. My items are not expensive enough to use the traceable CP services (accelerated parcel or Xpresspost). CP assigns a tracking number to all "small packets", but they are not really traceable, so Ebay will be not able to verify them.
That is unfortunately true. One more reason why we continue to work with Canada Post and other carriers to offer more competitive pricing and services for Canadian eBay sellers.
03-11-2014 11:58 AM
I don't think CP will be willing to help. In Canada, the tracking number is extremely expensive. Some European countries charge just about 1 dollar more for an international tracking. In Canada, the price doubles (US) or quadruples (World). A Small Packet to UK - 9 dollars. Add a tracking number (Tracked Packet) and you pay 42 dollars instead (!!!). To Poland, 10 and 75 dollars respectively (!!!). 65 dollars for a tracking number only!!!!
03-11-2014 11:58 AM
Rafael, if ebay has no tracking number, how do you verify handling time claim?
03-11-2014 11:59 AM
Raphael: Are you saying that Canadian sellers selling on .com will still have a TRS badge, but not the TRS plus?
If not I am questioning whether it's worth paying store subscriptions when our listings are even harder to search.
03-11-2014 12:01 PM
@dipmicro wrote:
Rafael, if ebay has no tracking number, how do you verify handling time claim?
If you're talking about the 1 or 0 day handling time requirement for TRS Plus listings on eBay.com, the requirement is to offer that feature on your listing. There is no enforcement of how long it takes a seller to put an item in the mail per se.
03-11-2014 12:09 PM
@triber wrote:
Raphael: Are you saying that Canadian sellers selling on .com will still have a TRS badge, but not the TRS plus?
If not I am questioning whether it's worth paying store subscriptions when our listings are even harder to search.
For clarity, what I'm explaining here has nothing to do with what eBay site a Canadian seller creates his or her listings on. Let's assume that my example uses a Canadian seller who is Top Rated on eBay.com as well as Globally, lists everything on eBay.ca, and doesn't use Canada Post tracking.
In this example, this seller's items would have a Top Rated Seller badge when a buyer looks at them on eBay.ca. However, if the buyer looks at the same items from eBay.com, they would see no badge (TRS badges were retired from eBay.com a bit over a year ago) and no Top Rated Plus seal since the tracking requirement isn't met.
The only way a Canadian seller can get a Top Rated Plus seal on their items when viewed on eBay.com is to meet all the TRS Plus requirements: valid tracking uploaded on 90% of transactions with US sellers, and the listing needs to offer both 1 or 0 day handling as well as 14 days or longer for returns.
03-11-2014 12:22 PM
Raphael,
Thank you for your explanation. I think the situation is clear - unless a Canadian seller uses the very expensive Tracked Packet, Expedited Parcel or Xpresspost, the Top Rated Plus and its visibility in search will be gone.
Andrew
03-11-2014 12:40 PM
@38e_avenue wrote:Raphael,
Thank you for your explanation. I think the situation is clear - unless a Canadian seller uses the very expensive Tracked Packet, Expedited Parcel or Xpresspost, the Top Rated Plus and its visibility in search will be gone.
Andrew
I've just read this string with dismay. It sounds to me as if you are correct in the above conclusion. I too am one of those sellers whose US visibility will suffer as a result, despite giving my buyers top service and meeting (or exceeding) all the other US TRS parameters, merely because there is no point in paying $15 for tracking on a $15 item. Those $15 items make up a large part of what I sell, and 90% of my sales are to the US.
I certainly would not ask my customers to pay for tracking simply because eBay in their infinite wisdom has decided to strike another nail in Canadian sellers' coffin. And I certainly can't afford it myself on most of my items. I also seriously doubt Canada Post will ever be the White Knight in this story -- that would be a switch! I also believe most sellers who sell mainly to the US, like the OP and I, will not be as concerned about the 20% US TRS discount as about the lack of visibility. Globally we still have the discount available anyway, but that doesn't improve sales.
Having the possibility of getting the "badge" and the improved visibility on eBay.com was one of the few things that, as a Canadian seller, helped to compensate for many, many other disadvantages we have in competing with our US counterparts. It was well worth working towards. What a shame.
03-11-2014 01:06 PM
I agree with you Rose-dee, the majority of my sales are craft books and patterns, and they go letter mail, there is no way to get tracking for them. If my visibility decreases, I am thinking it is not worth Canadians paying store subscriptions.
03-11-2014 01:06 PM
"eBay in their infinite wisdom has decided to strike another nail in Canadian sellers' coffin'
Almost all (in not ALL) serious Canadian sellers are in fact US Ebay sellers. We have so many disadvantages over "real" US sellers to overcome: very high cost of shipping, very slow delivery (usually 10 days for a Small Packet) and now a request for a traceable tracking number. Despite all these disadvantages I got 1 (ONE!) low DSR for the last 1000 transactions over 12 months. Do I work not hard enough to build and maintain Ebay's reputation? Really, do I qualify to be put into a coffin..?
Why Ebay can't make an exception? We, Canadian sellers, can't afford even more expensive shipping. We wish to met your tracking number requirement, but we simply CAN'T.
03-11-2014 01:14 PM - edited 03-11-2014 01:15 PM
"I agree with you Rose-dee, the majority of my sales are craft books and patterns, and they go letter mail, there is no way to get tracking for them. If my visibility decreases, I am thinking it is not worth Canadians paying store subscriptions."
You don't have .com TRS+ now anyway, so the tracking number thing doesn't change anything. Lots of Canadians selling lots to USA without TRS+ all along
03-11-2014 01:23 PM
Was going to say, as far as I know us Canadians lost our Top Rated Seller search boost a long time ago.
eBay had originally committed to leaving it in place as a recognition of our competitive disadvantage, then quietly reversed course.