EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2009 09:20 AM
Makes Feedback and Payment Policy Changes
Early last year, eBay inflicted some damaging policy changes that sent many sellers running for the hills. Now, they apparently are changing the rules to remove negative comments left by customers towards the sellers.
A couple months ago I talked to a number of eBay sellers, and all but one of them told me that eBay's feedback policy was their biggest frustration. It now seems that eBay has decided to hear the howls of disgust from its users that have been going on for the majority of the past year. Ecommerce Journal reports:
The move to change the Feedback policy was prompted by numerous requests made by the cross-border sellers who received negative comments from customers while there wasn’t actual fault with the merchants. Now eBay will be removing feedback if: the listing meets the Customs Requirements and/or the seller receives a negative or neutral Feedback comment, which references customs delays or customs fees. Merchants in turn are obliged to advise the buyers that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
There was also a lot of frustration about eBay's payment policy. Many were enraged by the favoritism showed to eBay-owned PayPal. eBay will reportedly now be adding Moneybookers and PayMate as acceptable methods of payment starting next month.
eBay users have been quite vocal in their displeasure with the famous auction site. It seems unlikely that many of them that have been so passionate will be willing to go back to eBay just because they finally acknowledged these issues. But the brand power that eBay carries does pull a lot of weight. Are you (or were you) an eBay seller? What do you think?
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2009 12:36 PM
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2009 05:30 PM
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2009 02:36 PM
The ship sailed long ago. eBay hasn't jumped the shark yet- but that time is coming. And, it will happen.
As for feedback removal- if the buyer DOES NOT mention Custom's or additional fees- the NEGATIVE would remain. Unless there were other feedback violations.
So- in the end- this is a very narrow additional window of opportunity being given for feedback removal.
HOWEVER- I would be a whole lot happier if NO FEEDBACK would be permitted respecting shipping charges- when eBay encourages, and the item is listed with FREE (which is ISN'T!!!)
SHIPPING!
eBay most certainly knows when an item listed has FREE SHIPPING- yet will still permit the buyer to leave any sort of DSR they wish respecting the NON EXISTENT SHIPPING charges!
Common sense be damned! eBay permits it.
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2009 04:59 PM
And...I made a New Year's Resolution regarding eBay...actually two. The first is to remain positive and the second is...NO MORE REDOING LISTINGS.
Most certainly 2008 was a year of doing and redoing and redoing and redoing. No more!
Have a good one!
Susan
momoftwingles2
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2009 05:15 PM
I agree with you ! With all the policy changes had to redo all listing a few times last year. Hope we won't have to make changes again this year.
Frederic
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-13-2009 10:53 AM
If you read further on in the provided link a lot of people have joined the eBay bashing party and have used the pedastal to promote their own sites.
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-13-2009 11:41 AM
Susan
momoftwingles2
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-13-2009 01:35 PM
Do buyers even read the item description anyway? 😉
Colleen
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-13-2009 03:34 PM
That is the million dollar question!
Susan
momoftwingles2
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-13-2009 04:13 PM
Most Americans are blissfully unaware of any customs issues due to their $200 importation limit.
Here we ensure the declared value is under the limit or we split into multiple packages.
We have never, ever, received a complaint re customs from our buyers - so why throw that in their face on a listing?
Cheers
Bernie
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2009 09:47 AM
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-19-2009 12:10 AM
exactly my feelings when I read it
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-26-2009 01:08 AM
# 1, I am a customer of eBay’s and they certainly treat me like dirt. They couldn’t care less if I closed my store and started a online store. My cost on eBay is approx. $250.00 a month and they treat me like dirt and threaten to suspend me all the time; I have a warning on my site right now and they will not tell me what it is about.
# 2, I buy far more on eBay than the management team that owns eBay and once again eBay treats me like so much garbage.
Why doesn’t eBay implement a DSR rating system for their customers to post a 1 - 5 star posting on how they treat their customers.
Just a thought? When I do leave eBay sellers on eBay will lose about a customer who spends $6,000.00+ a year and eBay will lose approx $3,600.00+ a year. Don
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-26-2009 10:46 AM
Therein lies your problem.
They couldn’t care less
They do care. However, they can't adapt their modus operandi to every single seller. Some will stay, some will go and others will come.
It's the same with our customers. Some we just can't please and they wander off to the competition. We do care but are just not willing to accommodate some of their requests.
#1
We have never been treated like dirt, even when our eBay fees were only $250/month.
Why do you get threatened with suspension "all the time"? Surely because you are violating policies. Phone PS support and they will tell you what the "warning" is about.
#2
It's a mere assumption and, besides, what difference does it make?
Why doesn’t eBay implement a DSR
Run it by them. You never know; stranger things have happened.
eBay will lose approx $3,600.00+ a year
Not necessarily. Many items sold on eBay are unique and if not purchased by you, will be bought by someone else. A competitor leaving a marketplace is often an opportunity for someone in waiting.
Cheers
Bernie
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-28-2009 08:44 AM
I wonder if we ALL BOUGHT those boxes from CanadaPost and left negative feedback for them if CP would put pressure on eBay to change their ways???
if 300-500 of us did it in the next week or so, we could really change the DSR of CanadaPost..
of course, we'd be pissing off a (almost) innocent victim but would be making a point..
anyone with me on this?
mike at selltoronto dot com
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-28-2009 02:07 PM
I for one use them weekly and really like them.
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2009 06:49 AM
Not such a good idea.
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2009 09:35 PM
Just hope that no one ever does this to you!
Cheers
Bernie
EBAY WANTS ITS SELLERS BACK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-31-2009 12:12 AM
There's a good chance eBay's credit instruments will be rated as 'junk' by spring due to all that debt piled up trying to take over the internet financial transation gateway business... Luckily there are lots of alternatives now to take PayPal's share as soon as they can.
