If the info is not posted on the Ebay.ca site reguarding safe and trust When you call the Silver level Powerseller level .They can foward the info to Ebay.ca staff and if not outlined on the site often will call you .
Often however the info you need help with , can often be helpedd by the ebay.com Staff with the 1-800 # they are very knowledgeable about the .CA site