Fall seller Update

[dutchman48]

Rumor on the US boards is the the Fall Seller Updates will be released tomorrow, Tuesday. August 12

[dutchman48]

You still have to accept returns for Item not as described. My previous question, and some people have already been caught, if you do not accept returns , will Ebay refund for an SNAD and not force the buyer to return. That is what Ebay is trying to do. Not nice to say but some sellers knowingly sell junk or ship whatever they want and then use return for refund which costs buyers money and they get PO'd. Ebay wants if buyer is not happy, return at sellers expense so buyer is not out anything and sellers gets junk back.

Of course I don't agree with a blanket policy as such but Ebay wants to do nothing with live people. They want the bots to be able to do everything and keep buyers happy. As with most Ebay changes, everyone gets punished equally whether they deserve it or not.

They want sellers to sell properly and accurately so that no buyers are put out at all. They will of course accept the buyers word for everything and yes, bad buyers will abuse the system just as they are doing now, except under the new policy, sellers will pay the price both ways

[pierrelebel]

There has been no announcement yet on eBay.ca telling Canadian buyers and sellers how they will actually be affected by the changes.

[dutchman48]

Hi Pierre

What do you think will be the case of Canadians listing on the .com site

[pierrelebel]

I do not know.  I will wait for an official announcement on eBay.ca.

Hopefully, the Weekly Board Hour tomorrow will have some answers to our questions.  Hopefully.

[pierrelebel]

Although it has not yet been posted officially by eBay.ca, here is the Canadian version of the Fall Update:

http://pages.ebay.ca/sellerinformation/news/fallupdate2014/

Time to read!

[dutchman48]

I really like this line

Configurable automation rules to streamline your business practices—for instance, buyer gets a refund instead of a return if the item is less than $10

[pierrelebel]

Read carefully and read again:

Important implications regarding returns

• All return requests on eBay will be initiated through My eBay and handled through the same returns process so you no longer need to manage individual return requests through email. You’ll still be able to communicate with your buyer at any time through the eBay member-to-member communication system.
• You’ll still be able to choose whether to offer returns in your returns policy, and will have the option to accept or decline a return request when it is not aligned with the terms of your returns policy.
• You’ll be able to ask eBay to step in and help to resolve a return issue—for example, when you wish to dispute a buyer’s return for an item not as described.
• As announced this March, any return request for an item not as described will count as a defect beginning with the August 20 performance evaluation.
• Sellers will be responsible for return shipping when there’s an issue with the item or the item wasn’t as described.

One more time:

• Sellers will be responsible for return shipping when there’s an issue with the item or the item wasn’t as described.

[dutchman48]

I tried to access this and got permission denied

Discussion Boards

Join a special Community board and discuss these changes with eBay staff and other sellers.

[lukey9]

Here is what I got when I tried to access it

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

[dutchman48]

That's what I got as well.

Just got the update email for Canada. I have found some links in it that do not work and give error messages.

[dutchman48]

Has anyone tried selling manager for listing on Ebay and how would it compare to TL or other listing tools?

[lukey9]

 I can see allot of not as descripted  items coming up very soon. Knowing the high cost of return shipping for the Seller it will be cheaper to Refund the buyer and they get to keep the item too and Tracking does not make any difference in the long run.

[dutchman48]

I guarantee that if sellers don't do exactly what Ebay wants (even though they say sellers can decide), seller's items won't be as visible in search, if at all, and in one way or another sellers will be punished directly or indirectly.

[realjazz-123]

As a seller of vinyl records, this will be a very difficult problem. I sell records only after listening to them and will sell only those I judge to be high quality and clean with almost no surface noise. Yet  some buyers have asked for a refund because of noise or color of album, etc. For full refund,  a buyer must return the record and pay for shipping, so most buyers will agree to some partial refund but want to keep the record . If SELLER now must pay cost of shipping return for a buyer not happy for "any reason", then I foresee many more troubled transactions. This will be the case for anyone selling items with a "subjective'" component- noisy, quiet, wrong songs, to bright, too dark, too this and too that. Seems like new layers of difficulty with each sale.

[realjazz-123]

From news release...

                    REASONS FOR RETURN WITH SHIPPING TO BE PAID BY SELLER

                             "ITEM NOT AS DESCRIBED"  among other reasons  more specific. As I said above, for items with a "subjective  component", this reason by buyer can never be argued or disputed. Is it noise or music???

[pjcdn2005]

Just a suggestion, not aimed at anyone in particular....We might want to post things about the fall update on the other fall seller update thread so that the information is all in one place

http://community.ebay.ca/t5/Seller-Updates/2014-Fall-Seller-Update/m-p/257599/highlight/false   so that the information is all in one place.

[pocomocomputing]

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@dutchman48 wrote:

Has anyone tried selling manager for listing on Ebay and how would it compare to TL or other listing tools?

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There are two Selling Manager products;

Selling Manager (basic) is free to subscribe to and manages your listings. It does not store any listings for reuse like TL.

Selling Manager Pro costs $15.99 a month and is free for Premium and Anchor stores. You can save listings as templates and the editing tool is the SYI form. You can also manage inventory. SM Pro is an online tool.

Based on the number of listings you have running, you may have a Premium store and qualify for the free SM Pro. All you need to do is subscribe to SM Pro and take your time to evaluate it.

I used it for 3-4 years. I found it better than TL because it always worked unlike TL that had issues and bad updates all the time and bugs. TL was not and is not a reliable tool to use with eBay. (My opinion.)

Here is a comparison table of eBay tools.

http://pages.ebay.com/sellerinformation/build-your-business-online/boost-profits/selling-tools/tools...

One big advantage of SM pro over TL is that if you update an active listing, you can save the changes back to your original listing in SM Pro inventory.

Inventory in SM Pro is confusing, not like TL. You need to learn how to use SM Pro inventory and product/templates. Hard to describe the design difference.

[Anonymous]

WONDERFUL!! Then we will be seeing more and more and more potential scammers looking to do that and more and moare buyers in buyer's remorse. And then eBay will be coming a haven for those people!! eBay may think they are above everyone but shouldn't! When you buy an item at WalMart and decided not want to keep it and return it to Walmart for a refund. Walmart don't give you the refund and let you keep the item, so why the heck should eBay forced us to do that to our buyers!! Duh to eBay! If they want refund, return items for refund, period. It is a reality, a real world. eBay is now no longer a "real world", it is becoming an insane crazy world!! Thanks to eBay for working so hard to give us as sellers pure hell and more grief that are so unwarranted and unnecessary!!

[treasure.hunter.d]

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@Anonymous wrote:
WONDERFUL!! Then we will be seeing more and more and more potential scammers looking to do that and more and moare buyers in buyer's remorse. And then eBay will be coming a haven for those people!! eBay may think they are above everyone but shouldn't! When you buy an item at WalMart and decided not want to keep it and return it to Walmart for a refund. Walmart don't give you the refund and let you keep the item, so why the heck should eBay forced us to do that to our buyers!! Duh to eBay! If they want refund, return items for refund, period. It is a reality, a real world. eBay is now no longer a "real world", it is becoming an insane crazy world!! Thanks to eBay for working so hard to give us as sellers pure hell and more grief that are so unwarranted and unnecessary!!

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I was just told that the return shipping policy would start on Ebay.ca on August 20.

I am in agreement that we are about to be deluged with dishonest buyers once word gets around that the system can be manipulated to the point where a buyer can easily get their item for free by lying. Unfortunately human nature is such that if a situation like this presents itself there are going to be a large number of people who try to take advantage of it.

I questioned an Ebay specialist about this just now and the best assurances that they could offer me about protection from dishonest buyers was to make sure I use detailed listings as accurately as possible, lol. When asked what they would do when a buyer decides to out and out lie I was told not to worry as they were sure that would not happen to any extent, lolol.

My only negative feedback came from a buyer who  lied and Ebay took their side against me. Sorry but not feeling any warm fuzzies here with this new policy. I think we are about to get burned bigtime until we just quit in disgust.

[lukey9]

The last item I had that was NAD the Buyer gave me a Positive Feed Back for exactly what he was looking for and I can see allot of this coming real soon as soon as word gets around. I'm not saying that every Buyer is dishonest but there are lots out there.