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"we have received a string of negative feedbacks uncalled for."
Most sellers feel that negative feedback they received is "uncalled for".
"we" in your message suggest you are a business. If so, do not take it personally. it is only business.
I looked into the three most recent negative feedbacks you received.
- Posted July 1 (not received) item was purchased June 4 (almost four weeks earlier)
- Posted June 26 (not received) item was purchased June 9 (two and half weeks earlier)
- Posted June 17 (not received) item was purchased May 28 (three weeks earlier)
If a buyer does not receive a product within a reasonable period of time, that buyer is entitled to leave negative feedback, even if a refund was provided. I do nor see extortion; simply buyers who may be a bit impatient or unhappy at not getting the item they purchased in good faith.
"Time to move on to another platform?"
If you feel that three negative feedbacks received from buyers who did not receive their item is a reason to move on.... that is your decision. If you pay $1,000 in fees monthly, your eBay sales exceed $10,000 a month. You want to give that up for a few negative feedback?
eBay is a venue where sellers advertise their products, not someone to arbitrate every difference of opinion between buyers and sellers.
Good Luck
@Anonymous wrote:Since Canada Post deleted insurance for small packets air to International, I had to change the strategy of which mail service to ship my items to International countries by using Tracked Packet or XpressPost with insurance and tracking number to protect myself.
At the same time thanks to Canada Post for putting us in a spot which we are at risk if we use cheap mail service without insurance and tracking number and also for us losing many possible potential buyers from International countries due to expensive mail service.
I feel no such compulsion. I have never felt "at risk".
@Anonymous wrote:I checked your listings and you really NEED to do your homework about the cost for Expedited Mail. You listed United Kingdon Expedited $8.00, USA $5.00 and Canada $5.00. That is IMPOSSIBLE and wrong information.
For International countries by Tracked Packet is around $47.50 and by XpressPost around $80.00 For USA by Expedited is around $15.00 to $18.00 depending on which states and for USA by Tracked Packet, one flat rate for all states for $15.50. For Canada, depending on which city/province around $9.00 to $17.50.
I wish we can ship them by Expedited at your listed postal rates!!
Lastly consider ship your items to USA and Canada by Expedited or Tracked Packet (to USA) and Tracked Packet to International countries. Otherwise continue to take risk every time you ship at cheapest mail service without insurance and tracking number especially to International countries.
I have never knowingly selected Expedited. Which listing is that, for eg. I have always selected "standard international shipping".
Oh! Thanks! I was in full blown panic mode. I was checking listings trying to figure out what I had done, 'cause, I am kinda, positively uncertain, I mighta used it once for a Canada only listing. We all know nothing ever goes wrong with an eBay listing.
Yeah, not like me to misinterpret something. No. Not a chance. Uh-uh, must be that other guy that looks, acts, talks, behaves like me.
"Then you don't sell very much"
???
I do not understand the meaning of your post. Have you checked the facts?
Easy - Click on the "View Listings" for a member, then click on the sold link (panel at left) to get a list of items sold in the last few months.
Then repeat using "View Listings" under your User ID.
Compare.
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