GLOBAL SHIPPING PROGRAM MUST MUST BE DESTROYED!! SELLERS UNAWARE OF FEES BEING CHARGED TO BUYERS!!

[martinoantiques]

So far this new global shipping centre is doing nothing postive for me, so far I have not had any good experiances with it. If I like an item and the seller opted to use the program, Im looking at additonal fees, on top of shipping, so sometimes its a 50$ item with international shipping of 12$ bucks, and then the fees for the Global Shipping Program is like 14, well over 20% in charges... now thats crazy if you ask me, secondly you can't opt out once you sign up for it, so its optional but they don't tell you what happens to the buyers! 

Biggest problem Ive just learned, in my situation where Im In Canada and I want something from the US, I get quoted internatioal shipping from a seller, and usually over 10$ however, its domestic to ship to the centre, and the centre already takes its cut... so the seller pays 2.50$ only gets 2.50 for domestic small from the order, and the remander of the shipping that was charged to me for international goes to the Global shipping program along with the 20%+ in charges.. Do you follow me...

Recently I bought a 50$ item, seller had a 12.37$ shipping price, and the Global Shipping fees worked out to 14.35$ 
( I got my item, it said 2.50 on the package for amount paid for shipping ) also in the receipt from the Online order states the buyer only took 52.50 total, and the extra 9.87+14:35 ( and what did they do? nothing they took the package that was already with my address on it, looked at it, and then mailed it themselves again to take a fee... .This is got to stop, I'm sure someone has already made a million dollars just in these fee's in the last few months... so please get some hype going about this, maybe it will stop..

sad thing is though, the sellers don't know there items are getting less money because the buyer accounts for global shipping fees.... some people are not even selling items anymore because of it, a 1,000$ dollar item costs 50$-100 to ship and now its an extra 225$ for the global program... come on!!! please help.. 

Please Comment with you're user ID and Date of Sign Up- See if we can't petiton this thing off. 

Martinoantiques- 2012

[femmefan1946]

This has nothing to do with the Global Shipping Program which is only available to sellers in the USA.

In fact the GSP would have solved the problem.

Under GSP, the buyer pays all duty and sales tax BEFORE the seller is required to ship. Your buyer would have known before either of you had incurred any costs (okay, FVF to the seller, but those are refundable if the transaction falls through.) and the transaction could have been cancelled.

EBay has some boilerplate which can be attached to listings about this.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

BDR-- Buyer's Don't Read.

The buyer hasn't yet open a dispute with me - since this is between him with customs on this problem.  But the fact he can't get his items IS the problem.

He will probably lose any PP dispute since you can show that the only reason he does not have the item is that he refuses to pay legally obligatory customs and tax fees.

You have the money. He has , or could have, the item.

He paid the shipping directly, so you are not on the hook there. If he returns the item, he would be required by PP to pay return shipping.

But.

Feedback and Detailed Seller Ratings.

If he leaves negative feedback mentioning customs, it can be removed.

You can Respond to any feedback left. The most effective FB is calm and factual. "Refuses to pay duty on item. Held at customs until paid." for example.

Detailed Seller Ratings are tougher. With luck he will give you NO stars, not realizing that is a Free Pass. If he leaves FB that is removed, I believe the DSRs are removed too.

Hang in there.

PS I'm assuming you have some information that shows electronically that the item was shipped and is awaiting pickup? Fingers crossed.

[pjcdn2005]

I could be taken out close to $1000 total lost above. (the items value+shipping+customs)!!

You wouldn't be out all 3 amounts because if the items are not allowed into the country, there will be no customs due and unless you pay for the shipping back, you wouldn't be out the shipping fees as the buyer paid them..not you.

But..... are you saying that the items were worth less than $1000? If so, it is unusual that there would be any custom fees due since Australians generally do not have to pay taxes or duty on items under $1000. There are likely exceptions but I'm not familiar with them. Regardless, it is the buyers responsibility to be aware of and to pay for any import fees owed.

Are you getting all of your information from the buyer or from customs and/or the courier?

When you look at the tracking number does it show that the items are still being held by customs?

I would first make sure that the customer is giving you accurate information and then go from there. Perhaps search for information on the net about imports to Australia so you know why the buyer is being charged. Be aware that when you send an item by courier, there are usually higher fees than if the items had been sent through the post office.

As Femme mentioned, its possible that if the buyer opened a paypal claim and the information showed that the buyer refused to pick the items up at that customs, that Paypal would rule in your favour. However, there is no guarantee of that.

[comicgeek74]

He will probably lose any PP dispute since you can show that the only reason he does not have the item is that he refuses to pay legally obligatory customs and tax fees.

This is good to know.  At least it is one less worry for me. All I need to do is get all documents signed and in hand, that leaves me one more form to obtain.

You have the money. He has , or could have, the item.

He paid the shipping directly, so you are not on the hook there. If he returns the item, he would be required by PP to pay return shipping.

 True, I did get the money for the tiems themselves. And you are right - for all I know that he may or may not have the items? All I have is his word what he said about the customs dispute on his side there.

Feedback and Detailed Seller Ratings.

If he leaves negative feedback mentioning customs, it can be removed.

You can Respond to any feedback left. The most effective FB is calm and factual. "Refuses to pay duty on item. Held at customs until paid." for example.

Detailed Seller Ratings are tougher. With luck he will give you NO stars, not realizing that is a Free Pass. If he leaves FB that is removed, I believe the DSRs are removed too.

I'm not worrying about feedback or DSR ... this sale what happened above is my LAST sale as a seller myself. I have no more other items left to sell anyway. To be frankly honest with you, I'm not too keen to contiune selling as of the point. Too much fees, too much trouble with international shipping and such else. Since I'm not doing as a business - I just sell what i had in my storage to clear out at home. No, I'm retired as a seller while my feedback is still good 🙂 - Finished!  EBAY is becoming too great a risk to sell in my opinion.  I can contiune as a buyer through.

So, All I need is to call WorldCargo to see if they can copy off the recipit to show that the buyer did paid for shipping and that they did deliever the parcel to Australia. And with electrically-tracked code!

The manager at WorldCargo said that they are not responsibled for customs in his country there. All they did was deliever the parcel to the nearest airport to his location. His town is many many KMs away from this airport, it is the buyer's responsibity to figure out how to get the items on his end there. 

Yup, right - he should had known about the import duites, tax or whatnot BEFORE he went ahead in winning these items! I did warned him beforehand even.  BTW, the items are vintage auto parts which amounted to almost $310 totaled in auctions.

[comicgeek74]

---

@pjcdn2005 wrote:

I could be taken out close to $1000 total lost above. (the items value+shipping+customs)!!

You wouldn't be out all 3 amounts because if the items are not allowed into the country, there will be no customs due and unless you pay for the shipping back, you wouldn't be out the shipping fees as the buyer paid them..not you.

But..... are you saying that the items were worth less than $1000? If so, it is unusual that there would be any custom fees due since Australians generally do not have to pay taxes or duty on items under $1000. There are likely exceptions but I'm not familiar with them. Regardless, it is the buyers responsibility to be aware of and to pay for any import fees owed.

Are you getting all of your information from the buyer or from customs and/or the courier?

When you look at the tracking number does it show that the items are still being held by customs?

I would first make sure that the customer is giving you accurate information and then go from there. Perhaps search for information on the net about imports to Australia so you know why the buyer is being charged. Be aware that when you send an item by courier, there are usually higher fees than if the items had been sent through the post office.

As Femme mentioned, its possible that if the buyer opened a paypal claim and the information showed that the buyer refused to pick the items up at that customs, that Paypal would rule in your favour. However, there is no guarantee of that.

---

How I found out were all the messages sent from the buyer on what happened above in my first post.

Yeah, if he ever decide to open a dispute with PayPal against me.  I can request that he send back the items on his dime if he wants get his money back.  I see in above post that I'm within the rights thru PayPal to say such request??

[comicgeek74]

Update:  Today made a call to eBay and explained my problem. They have looked in my auctions with the buyer and went thru everything.  Said that the buyer can't dispute with ebay because it is already past 30 days since... said I cannot be held respondible for customs - this is the buyer's own.  They even said it may be too late with PayPal as it is now almost 60 days - with little time left. The auctions ended on Nov 15th.

They tell me that I did everything proper and legal on my side, they see no problem with my auctions at all. But they did say there is  still the DSR ratings and feedback remaining left yet to be seen. The buyer has not left behind that since to now. I'm told by advice to use my defense by opinion in reply to his feedback in calm and polite manner.

So I get my money anyway - it's all almost over as far what it is.

Thanks for your posts - it was helpful.

[brandeentertainment]

Well after all is said and done the only thing I really hate about it is the processing .. It goes to a million place . Ibought some mailers it has now gone to 3 places in the KY with 6 different scan ... COME ON MAN MOVE ON ...

[reallynicestamps]

BAD-- See this is why I discourage buyers from asking for tracking. Would you have been this upset if you had no idea where it was, only that it was on its way and would eventually arrive?

Sorry to hear you damaged yourself by the way. Winter and crippling injuries are not a good mix.

[kh-leslie]

Please post all questions about the GSP here: Questions about the Global Shipping Program

Please post all comments about the GSP here: Comments about the Global Shipping Program