Guest account. Received wrong item. Seller will not return messages. How do I get my money back?

[npar6451]

Hello all. 

I put in an order as a guest user and paid with a credit card. 

I received the wrong item, and subsequently made an account to open a query with the seller. The seller does not respond to my messages, and I can't open a case as i did not purchase the item on this account.

I have the transaction id, shipping number part number seller info as well as the name of the guest account. 

What are my options?

Thanks for the help

[femmefan1946]

Your next step since the seller is non-responsive would be to go here:

http://ocsnext.ebay.ca/ocs/sc

Not resolved? Let us know If you're not happy with the seller's resolution after 3 business days of opening your request, ask us to step in and help. Go to your Purchase history and select the item > Case details > ask eBay to step in.

[femmefan1946]

Since Guest accounts can be tricky, you should also be aware that you have strong Buyer Protection through Paypal. You may find some of the information you are missing there too.

And If you paid through PP using your credit card, you also have the protection of their chargeback policies.