Recently, I have several customers with difficult request. I would like to hear expertise's suggestions.
First one. He bought only one digital chart from us and then ask us send totally 7 charts to him for free.
Second one, he bought digital charts (7charts) from us and then ask for refund since he could not open the digital charts on his computer. We have already mentioned clearly no refund for digital files due to special products.
Third one, a customer left a negative feedback without any communications. He even did not ask for refund, just want to left negative feedback.
I am still new here and would like to hear some suggestions to handle customers professionally, both fair for customers and us. Thanks.
