I'm speechless on this one ....customer not satisfied

[chantalscraftycorner]

I got an email from a customer about item number 290012662556, she says that she was under the impression that she was getting a hat and scarf and that they were supposed to be a Christmas present. Seriously??? I thought both the title and the description were pretty clear. I swear, if I get my first negative feedback from this i'll freak.

[comics-rock]

Yep, pretty clear!!!

Paul.

[comics-rock]

She obviously looked at the picture...without reading...thought thats what she was getting. Tis the season.

Paul.

[whoscloset]

oy

[jakeeangel]

LOL sigh.....

I'm not laughing at you. I'm laughing at the stupidity of the buyer but I have seen this before with selling patterns. Gotta put PATTERN all over the place in the listing.

$4.50 for a hat and scarf huh? BAD SELLER YOU!!! Why don't you have illegal immigrant slaves in your basement to make these things!!! LOL (only kidding!!)

Hell, you can't even buy the yarn for that little for crying out loud. Send her a nicely worded email that you're sorry she misunderstood but the listing clearly states in the title and description that it is for a pattern. Please take the time to fully read listings so that you understand exactly what it is you're buying before you commit to buying it.

I like putting the line that 'this listing is for a.....' then hopefully if they read it they'll know they're getting a pattern and not the finished item. Although I have had a few people spend $9.99 and think they're getting a full size, handmade afghan. 😐 BWAHAHAHA!! ya right! Maybe from China but not from me!!

---

When you find doing what's right hard to do - you've got a problem.

[chantalscraftycorner]

LOL! I laughed at first but then i shook my head and couldn't believe it. I was pretty polite in my response to her (I bit my tongue), told her that I was sorry that she was disappointed but that both the title and description have the word PATTERN in it. I even offered her a refund if she wants to send me the pattern back. Only thing I didn't offer her was to knit the darn thing for her. Geez. $4.50 for an alpaca scarf and hat and only $1.00 shipping for all that using Canada Post. Right. :^O

[westernstargifts]

Did you notice that this buyer is also a Seller!? She managed to write titles and descriptions. I wonder if she expects anyone to read them....after all....she doesn't...lol!!!

[recped]

Not much of a seller (yet) and of course intelligence and/or literacy is not a requirement to become an eBay seller.
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

[chantalscraftycorner]

didn't even notice that she was a seller too. My biggest mistake was leaving her positive feedback to quickly.

[long_hitter]

if you guys want to see real stupid, take a look at this one 36000144382. Buyer complains that he was trying to "find out shipping charges and got locked in" so he decided to leave a negative feedback a couple of hours after HIS mistake.

Just filed NPB hopefully he doesn't respond and I get the NEG deleted, but got me fuming for awhile...

[rkimaging5edn]

Always Remember, It's the Picture they buy!
Or so they think.

[bare_bright]

That's right, alot people don't bother to read much, it's the photo that sells, they should read it, but Since I started selling on ebay over a year now I learned
there are alot of not to bright people out there or pretend to be. sorry this has happened to you but we all get these nut cases, tell me if I am Wrong:)

[rkimaging5edn]

Definitely, I found that with everything I sell I always take my own picture and state in the auction that
"all photos are of actual item for auction"
Saves me lots of grief!

[bestshowtime]

Wow!
It is true that your statement wasn't clear!!!
I believe that you got your lesson!!!
Don't put Mercedes picture, when you are sell just tires!!!

[bestshowtime]

NOW!!!
P.S. How many powerseller blame buyers that they stupid!!!
Are the buyers stupid or seller who doesn't work on his advertising!!!

[chantalscraftycorner]

bestshowtime : ????

It is true that your statement wasn't clear!!!
I believe that you got your lesson!!!
Don't put Mercedes picture, when you are sell just tires!!!

I have a great idea, maybe I should just scan the pattern instructions and post that too so they see it's a pattern ?? ?:|

[westernstargifts]

It is true that your statement wasn't clear!!!
I believe that you got your lesson!!!
Don't put Mercedes picture, when you are sell just tires!!!


You can tell that Vitali does not sew or do crafts. ALL patterns have a finished picture on the front. It is called marketing and that is what sells the pattern. If a buyer is too stupid to read the title, not to mention the description, you can't blame the seller.

[bestshowtime]

You can tell that Vitali does not sew or do crafts
Wow, that is true!!!
I recall that my wife has pattern with photo on it.
chantalscraftycorner!
I believe that who press bid bottom in your action was the man, so don't worry his wife will fix him!!!:-x

[tea_past_times]

If a buyer is too stupid to read the title, not to mention the description, you can't blame the seller......

Hence, the way you market your jewellery??

[chantalscraftycorner]

So she sent me an email asking for a refund. I told her to send the pattern back to me and i'd refund her. Pretty nice on my part I would think. She left me neutral feedback saying she was disappointed with the item. GRRRR. X-( Sent her a nice little email after that one. Bah Humbug.