eBay

westernstargifts · ‎12-29-2016

A buyer purchased an item late Friday evening on Dec. 16. I shipped it the next day to another location within Ontario. I have 2 day handling time on my listings. Monday would not be considered the first business day as that is the day CP usually picks it up, although they have been picking up mail on weekends. With the 2 day handling time the buyer was able to open an INR in 2 business days.

No estimated delivery time was displayed by eBay, likely because it was listed on .com with Standard Int. shipping. I marked it as 'shipped' on Dec. 19 although it was actually Dec. 17. I wanted the buyer to know it was on its way or I would have waited the 2 days so eBay would add the 2 day handling time to the estimated delivery time, although I don' think it would have made a difference because they didn't have an estimate in the first place. I guess that results in open season on sellers if they don't receive it immediately. Even if I had waited the 2 days it would have only 4 business days to get there, right before Christmas.

i.am.vivian · ‎12-31-2016

I looked up what eBay says about it and they just don't seem to get at all that there is a way to mail without tracking. The way they describe it, it is as if the seller deliberately withholds a tracking number. No wonder buyers get so suspicious.

http://pages.ebay.ca/help/buy/item-not-received.html#notreceived

here it says,

No mention about a certain time passing, just if they didn't receive tracking information they can take action for a refund.

Under timelines it only gives a 7-day date for NAD items, but no mention of INRs. Or is the NAD 7-day date supposed to apply to INRs as well only it is not well placed?

When we click on the MBG link, it is even worse for assuming there will always be tracking. The idea of an item mailed without it is nonexistent to them, like why they don't talk about intergalactic delivery because that too would be a waste of pixels since there is no such thing.

I do think there should be something clearly stated, some policy written where people could go back and refer to it. Otherwise it is basically not there. The notion that someone somewhere once said it was this or that amount of time allowed is meaningless if it is not laid down as policy, it sounds more like soothing warm fuzzies intended to silence a questioner.

http://pages.ebay.ca/ebay-money-back-guarantee/how-to-help.html

I'm just tired and grumpy I guess. I do think that all international sellers should be granted the same luxury of time that Asian sellers are given, even if not as long. Their items always have delivery estimates, even for a total of 99 cents.

Maybe I have overlooked a really important point that I've no doubt someone will be quick to correct, but at the moment it looks to me like if buyers want to open claims on sellers using those untracked INTERNATIONAL settings that provide no delivery date, they can do so right away.

That date thing. I'll have to try that out when I have time. I can't imagine no delivery date at all of any kind, but I admit I don't buy very much.

pjcdn2005 · ‎12-31-2016

The standard shipping 4+ days example that you posted....could that have been listed on .ca? I don't think there is a way to show shipping to Canada on .com unless it is as 'international' shipping.

I would have thought that the 7 / 30 day timeline probably refers to inr's as well although maybe I am wrong. It would be helpful to know the exact day of purchase and the day the inr was opened in both western's and zee chan's situations.

I've never heard the 7 days referred to before, probably because in most cases, transactions between buyers and sellers in the same country do have an estimated delivery date.