IS THIS ALLOWED????

[gifts_of_elegance]

I received 3 neutral feedbacks and real bad DSR rating from a purchaser because I did not write "Gift" on Customs Declaration. I then saw on her site (click on her picture) that her "world" clearly states:

"International-Seller-please-note-I-will-always-giving-negative-feedback-to-any-purchase-with-custom-applied.-If-you-cannot-write-gift-in-custom-form "

I am totally frustrated.

[recped]

I would get on the phone to eBay right away.

They might not do anything especially if you don't have the correct customs disclaimer in your listings but you won't know unless you try.

Keep it brief and to the point, do not pressure the CSR for an instant decision, do mention that you have NOT contacted the buyer about this and don't show any outrage instead just convey your disappointment.

Unfortunately eBay can be sticklers, they do have a policy for this but under normal circumstances they will do nothing unless the listing carries the specific customs statement that is "approved by eBay".

The buyers My World page might be enough to sway them but even if not you should get the report in so it's noted on your file and also (more important perhaps) on the buyers file.

Don't bother emailing, you would be wasting your time. The phone is the only way to get any action.

[pjcdn2005]

In June alone this buyer has given 9 neutrals and 5 negatives. 8 of those neutrals were because of having to pay customs tax so that might help you too.

That really po's me as she obviously knows that she will have to pay tax so why does she keep ordering from outside of the UK!

For the future, you might want to post the disclaimer that Recped refers too. LINK

I hope things work out for you!

[dipmicro]

Paying tax in UK is simply a political issue, and leaving "Political, religious, or social commentary rather than a genuine comment about the transaction" is considered FB abuse:

http://pages.ebay.ca/help/policies/feedback-abuse-withdrawal.html

[jakeeangel]

I'm so sorry she did this to you. Right after calling eBay I'd be writing a follow up to her feedback that she illegally demands you write gift on customs forms and that she negs & neutrals any sellers that don't.

Doesn't that qualify too as feedback extortion? I'll neg you if you don't....?

It seems that she's violated so many rules here. Which one to pick....hmmm

Good Luck to you with this!!

[westernstargifts]

It looks as thought the buyer who just left you a negative is just as bad as the one who left you the neutrals...I have added both to my BB list.

I hope it works out in your favour.

[jakeeangel]

She just left a bunch of replies to the neutrals she gave you. What a ...... ! I would certainly hope this will get eBay's attention. Holy smokes!

Will it do any good because in one of the comments she says I told you to mark it as gift but you didn't. Will they remove the feedback even if their customs blurb isn't in the OP's listings? Gosh I hope so!

[coxengines]

Wonder if this will get her attention ]:)


Dear Miss,

You are a prime example of the very type of buyer everyone should add to their buyer block list, just as we have now done.

You are requesting that your sellers forge custom's documents (declaring a purchase as a gift). This is not only illegal in our country but it is also illegal in the UK.

Furthermore, we will report this to the UK customs authorities and make them aware that you are requesting forged customs documents. You even have this illegal request clearly stated on your eBay About Me page for everyone to read.

We are not in any way associated with the sellers that you are leaving derogatory feedback for but nonetheless believe that your illegal requests should be reported and dealt with.

Bernie

[coxengines]

How is this for a reply?

Hello! I did not want to buy anything from you, so I don't mind if
you want to block me. The 80% of my purchase were coming
from US and Canada, and most of sellers are happy to help
buyer for the concern of the custom. I am not British, I don't
want to pay tax. I don't buy if the seller don't want to do so.
There is only 2 or 3 sellers from Canada rejected to do so. And
what they have done was they didn't tell me they don't do so,
they just receive the money , and make me to pay. If they really
want to do things so legal, then don't accept money. The seller
and buyer are both have freedom to buy or sell. Negative
feedback will always be given.
Thanks.

[dipmicro]

I think she got canned, I cannot see those neutrals anywhere in gifts_of_elegance's FB.

gifts_of_elegance, what did make eBay remove the FB ?

[jakeeangel]

FAB-U-LOUS!!!


I think she got slapped upside the head by eBay! Wonderful to hear them finally doing the right thing when presented with overwhelming evidence of wrongdoing. Yahoo!!

I went through her feedback left for others and every single neg and neutral she left saying not happy paying tax or anything related to having to pay taxes was removed!

I'm super thrilled for all those poor sellers dinged cause of this one's stupidity but am fearful for the next poor sap to have the misfortune of having her buy from them. They won't know what's coming.

[jakeeangel]

Holy smokes!!

I was just looking at her feedback again and she's been NARU'd!!

Wahoo!! Way to go eBay!! :^O

[coxengines]

Wahoo!! Way to go eBay!! :^O

AMEN !

Bernie

[westernstargifts]

Pass the glasses and I'll pour the champagne!

[craftycatsattic]

I'll drink to that! Cheers!

[pjcdn2005]

Wow...That's awesome!
I love hearing about something positive.
:)


Guess I missed the champagne though. 😞

[femmefan1946]

pj

No champagne, but I have a jeroboam of Cold Duck in the icebox.

And to add a little cold water, if a buyer is NARU'd, her negs go away (and I suppose her positives too).

But what happens to the DSRs she left?

[recped]

But what happens to the DSRs she left?

They go away as well.

[gifts_of_elegance]

I would like to thank everyone for their support through this difficult time. I won't forget.
THANK YOU ALL SO VERY MUCH!!

[coxengines]

I did send you a few emails... no response. Did they get caught in your spam folder?

Also, what did you say to the eBay rep to get them to NARU the buyer?

Bernie