Hi All,
Remember all the times you said, “If I was in charge.”
In an effort to get some additional feedback and ideas, Amanda and I are planning on occasionally putting questions and scenarios to you the account holder. The idea is to have you the customer make the policy. You call the shots!
Tell us what you would do and how you would implement, communicate, and enforce it through policy.
Having said that, I want to put out this little disclaimer: Ideas and suggestions must be within reason keeping in mind community safety, consistency and financial responsibility to the company. We are doing this in an effort to develop a closer relationship with posters and hopefully uncover some ideas that may improve our service. Negative exchanges, attacks, intense and taunting sarcasm will not be allowed or tolerated.
We are reaching out to you in order to improve relationships, foster mutual understanding and most of all find possible improvements that are realistic. I hope you all participate, but do so in a manner that ensures this idea will be a success for everyone involved.
We will not be endorsing or discouraging any particular ideas but we may offer opinions or ask questions from time to time.
We are very excited about holding forums such as this as we realize what a valuable asset our community can be. We look forward to hearing your thought and ideas!
Thanks,
Amanda and Eric
Scenario 1
One of the biggest complaints we hear from both buyers and sellers is about the dispute process. If you were in charge of creating and moderating this process, what would you do? Remember the context of consistency, safety, and financial responsibility!
Nothing like starting small is there? We’ll leave this here for you to get started. Remember, keep it clean and civil. We’ll be back to discuss your ideas.
