Incorrect Ship To address in E Bay Billing

[nationalmoparts]

So here is a strange one. A customer Purchases a 66 Plymouth Wheel Lip moulding in my EBay store. I get a UPS standard service to USA shipping quote and start to send him an invoice. HMMMM  no USA shipping options in the drop down....What gives I'm thinking.

So I glance over to the left...yep correct name...but what ?? It has a ship to address about 5 miles from my shop with a  company name real similar to the actual ship to address in the US. So I phone the help line. Tech guy checks it out...does not have a clue what is going on and says he will pass the problem on to the next level and I'd be hearing from them. Thats 3 days ago lol...no email,no phone call etc etc. So I guess I'm not going to wait any longer and hit the customer up with the invoice and send him a note letting him know whats going on. Strange eh ?

[aubreyclay56]

best to contact the customer,ebay staff is very unqualified to make decisions or answer questions being they are neither sellers or maybe not even buyers,they have limited knowledge about anything they can grete you nice and that is about all they are trained to do unless you get realy lucky and get someone that has been around for awhile,but not too get back to you is not very proffeshionel,

[femmefan1946]

It's important to keep your customer in the loop.

If you get hung up like this again, let the customer know as soon as possible that you are having a problem and how you are trying to solve it.

In this case, after 24 hours, clearing my cache and tossing my cookies, if it still wouldn't send the customer the right information, I would give him a Paypal invoice, noting the eBay transaction number and title in the inbox. And let him know separately that PP's Buyer Protection is at least as good as eBay's.

In some ways it is even stronger.

When he pays the PP invoice, print the shipping label and ship.

Mark eBay Paid manually.

Leave feedback, noting the date of shipment and service used.

Don't sit in a box, waiting for eBay.