I just found some reviews:
"I used U-Pic to insure all my packages that are $50 or more that I ship through eBay and online sales. They are about half the price of USPS Insurance, but the thing you need to keep in mind is that they are a broker. Which means they are just a middle man who farms your policies out to other companies. Buying the protection was really easy, but the horrible part came when I had to file a claim. After a year of no problems I had 2 claims within the span of a month. The first was a damaged vintage piece of video electronics that was water damaged by the carrier. A carrier liked UPS would pay out the full claim and opt to reclaim the damaged item. U-PIC wanted not only a signed affidavit from the buyer (an inconvenience enough that they already received a damaged item) but also a repair estimate and the option of simply paying the lesser amount. The other claim was a package sent that got lost in limbo. The delivery tracking shows it go to the buyers local post office but then no activity for a month. That claim was filed a week ago and no activity on U-PIC's part even though the buyer was courteous enough to fax all the documentation from his local PostMaster and wait almost a month for it to arrive and be reimbursed. U-PIC was so slow on the claim I had to pay it out of my pocket and hope and wait for reimbursement for the loss. My advice is to stay away from these guys. While it might seem cheap in the beginning, the claims process takes forever, and the company does not have good customer service."
"A couple weeks ago, I filed two insurance claims with U-PIC for lost international parcels totaling $154 via Endicia. However, today U-PIC issued a check cutting the value of my claim down to 37% of the claim amount. I paid for the insurance to adequately cover the full amount of my lost parcel claim, and I submitted the requested 6 pages of paperwork necessary to process the claims. Previous claims with U-PIC I have made were not downgraded like this. When I called to speak to a customer service representative about the error in the claim amount issued to me, she was rude and dismissive, and claimed her supervisor was unavailable when I asked to speak to him. She declared that no matter how much insurance I purchased, and no matter how much insurance I purchase to cover my packages, they would only reimburse the amount they perceived the value of the original shipment to be, not including any re-shipment costs, costs of production for replacement items, or insurance costs. I feel my claim, and the insurance I paid for, wasn't upheld by U-PIC. They should have issued a check for the full claim amount on the lost package, because that is what I paid for. In the past they have, which shows their claims department is inconsistent and unreliable. Their customer service also lacks. I did not receive the service I felt I paid for, and I feel U-PIC misrepresents their services."
Previously I would have used small packet air and at least had $100 coverage, It seems the new tracked packet service does not cover Romania.
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