eBay

Anonymous · ‎02-10-2016

I checked my Seller Dashboard and was shocked that I am hit with 10.61% for "late shipment" and that is in the column of "Carrier says late delivery" NOT "Buyer says late shipment" with 11 transactions that weren't not shipped on time. I shipped them the next day and we shouldn't be penalized for the slow mail delivery. Didn't eBay see the tracking information of each??!! Or they just go glee and penalized regardless of what???

Of course eBay is IDIOT for setting the so-called estimate of mail delivery which are always insane and wrong and here we are being penalized for "carrier says late delivery?" due to eBay's wrong so-called estimate for mail delivery??!!

Very ironic as all of them were shipped by Tracked Packet with tracking number and during the month of December. What kind of people at eBay to invent this kind of things to penalized the sellers over and over??

hlmacdon · ‎02-10-2016

@Anonymous wrote:
I checked my Seller Dashboard and was shocked that I am hit with 10.61% for "late shipment" and that is in the column of "Carrier says late delivery" NOT "Buyer says late shipment" with 11 transactions that weren't not shipped on time. I shipped them the next day and we shouldn't be penalized for the slow mail delivery. Didn't eBay see the tracking information of each??!! Or they just go glee and penalized regardless of what???

Of course eBay is IDIOT for setting the so-called estimate of mail delivery which are always insane and wrong and here we are being penalized for "carrier says late delivery?" due to eBay's wrong so-called estimate for mail delivery??!!

Very ironic as all of them were shipped by Tracked Packet with tracking number and during the month of December. What kind of people at eBay to invent this kind of things to penalized the sellers over and over??

You may want to swing over to the weekly discussion board and provide Raphael with item numbers for some of the transactions marked as late. If what you are saying is the case, if they were shipped via Tracked Packet and had an acceptance scan within your stated handling time then you should not have received a late defect, regardless of the delivery day or buyer response to the late question. There were Canada Post delays in December which could account for the outside ETA deliveries, but I would double check your acceptance scan dates online to verify they actually got scanned the day you dropped them off.

widgetc · ‎02-10-2016

I am at 4%. All I need is one more to go over 5%. All items were mailed by next business day...many same business day. Charging a rate that includes tracking is not a workable option.

mcrlmn · ‎02-10-2016

I got one yesterday for an order of 3 coins to the U.S..

The order was held from shipment for a day because the buyer decided to add 2 more and get free shipping on those coins also. I only charge S&H on the first item purchased in an order.

Unfortunately he paid for the first 3 coins and last 2 coins separately, and eBay's "Estimated delivery" times to the U.S were different.

So he dinged me 'late' for the first 3 coins, though giving me 5 stars for shipping time on all 5 coins, and "Excellent seller, fast shipping. Highly recommend to all!" for the later 2 purchases.

Even though all 5 coins were shipped together.

I have noticed that my mail to the U.S. from Vancouver has been painfully slow in 2016, and generally arriving at the bitter end of each of eBay's "Estimated delivery" times.

Without fail I always ship the same day, and have set my shipping policy to allow for 16 business days, of which eBay includes weekends, even though Canada Post and possibly the U.S. service don't work weekends.

Why is eBay including non-business days in their "Estimated delivery" business day times?

Only my first, and at 0.34%, but I have also had 2 other U.S. customers contact me this week asking when their items might arrive.

I'm about to stop shipping to the U.S., as this is extremely unusual for me, and as this is only a retirement hobby which is quickly getting the 'fun' sucked out of it, it ain't worth the hassle particularly since PayPal started dinging me more fee to ship south.

I'd rather loose the 20% of U.S. business and the recent grief associated.

I'm a two- bit seller. I'll still make enough to pay my monthly MSP and a few trips to Timmies.

I had less grief before retirement when I was working a full time job.

38e_avenue · ‎02-10-2016

I am at 1.9% currently. What is strange, it says 2 of 106 (global) were "late", while I shipped more than 500 packages (global) during that period ...

For some reason not all transaction were counted .......

pjcdn2005 · ‎02-11-2016

@38e_avenue wrote:
I am at 1.9% currently. What is strange, it says 2 of 106 (global) were "late", while I shipped more than 500 packages (global) during that period ...

For some reason not all transaction were counted .......

It only counts the ones that they know were late or on time. If there were no scans and the buyer didn't answer the feedback question, that transaction doesn't exist as far as shipping time goes.

pjcdn2005 · ‎02-11-2016

I don't now if this will apply to all sellers but according to Raphael at ebay, late shipping won't affect our TRS until we have 5 late shipments on 5 different transactions. So if someone buys 4 items one day, that will be one transaction. Once 5 is reached, the percentage kicks in. He discusses it here - http://community.ebay.ca/t5/Weekly-Chat-Session/February-10th-2016-Weekly-Session/m-p/326486#U326486

38e_avenue · ‎02-11-2016

@pjcdn2005 wrote:
@38e_avenue wrote:
I am at 1.9% currently. What is strange, it says 2 of 106 (global) were "late", while I shipped more than 500 packages (global) during that period ...

For some reason not all transaction were counted .......
It only counts the ones that they know were late or on time. If there were no scans and the buyer didn't answer the feedback question, that transaction doesn't exist as far as shipping time goes.

Yes, that's might be the answer.

Only about 35% leave feedback now and probably 20% answer the "arrived on time?" question.

The two "late" marks I got were from Germany and Australia. If that repeats, I will ban these countries.

Two buyers who marked the items as late, are already on my BBL - even though they were very happy with their purchases.

38e_avenue · ‎02-11-2016

By the way ...it might be a good idea to change standard shipping from outside US to economy shipping from outside US.

It should give us (in theory!) additional 13 days!

The same about the international shipping (from standard to economy).

rose-dee · ‎02-11-2016

@widgetc wrote:
I am at 4%. All I need is one more to go over 5%. All items were mailed by next business day...many same business day. Charging a rate that includes tracking is not a workable option.

I'd be very interested to know if you had 5 previous late responses from buyers to the on-time delivery question before this 4% figure showed up.

As 'pj' mentioned, at this week's Board Session, Raphael claimed the percentage count should not kick in against a seller until there have been 5 unique transactions with late responses. I'm not so sure, because we're hearing a lot of sellers reporting that they are already into the percentage calculations on their dashboards.

This comment by Raphael was the first time I'd heard of a 5-response allowance before the on-time percentage calculation would apply. I'd just like to know whether it is in fact being put into practice with us sellers, or a concept that eBay hasn't properly incorporated into the dashboard views and calculations. It wouldn't be the first time eBay says one thing and does another.

Or maybe eBay has had such a firestorm of protest from sellers about this new system that they're now back-pedaling to try and soften the blow by tweaking the implementation slightly -- and someone just forgot to tell the guys that programme the site. It wouldn't be the first that had happened either.

Please let us know your history on this if you can.

rose-dee · ‎02-11-2016

@mcrlmn wrote:
I got one yesterday for an order of 3 coins to the U.S..
The order was held from shipment for a day because the buyer decided to add 2 more and get free shipping on those coins also. I only charge S&H on the first item purchased in an order.
Unfortunately he paid for the first 3 coins and last 2 coins separately, and eBay's "Estimated delivery" times to the U.S were different.

So he dinged me 'late' for the first 3 coins, though giving me 5 stars for shipping time on all 5 coins, and "Excellent seller, fast shipping. Highly recommend to all!" for the later 2 purchases.
Even though all 5 coins were shipped together.

I have noticed that my mail to the U.S. from Vancouver has been painfully slow in 2016, and generally arriving at the bitter end of each of eBay's "Estimated delivery" times.
Without fail I always ship the same day, and have set my shipping policy to allow for 16 business days, of which eBay includes weekends, even though Canada Post and possibly the U.S. service don't work weekends.
Why is eBay including non-business days in their "Estimated delivery" business day times?

Only my first, and at 0.34%, but I have also had 2 other U.S. customers contact me this week asking when their items might arrive.
I'm about to stop shipping to the U.S., as this is extremely unusual for me, and as this is only a retirement hobby which is quickly getting the 'fun' sucked out of it, it ain't worth the hassle particularly since PayPal started dinging me more fee to ship south.
I'd rather loose the 20% of U.S. business and the recent grief associated.

I'm a two- bit seller. I'll still make enough to pay my monthly MSP and a few trips to Timmies.
I had less grief before retirement when I was working a full time job.

After reading this, I'd suggest you copy and paste your entire post here into next Wednesday's Board Session with Raphael of eBay.ca. Why? Because he seems to be under the impression that eBay's new on-time delivery metric is having little or no effect on Canadian sellers.

I've been trying to make the point with him that buyers can still answer "No" to the on-time question on a non-tracked item, even if they are otherwise completely happy with the transaction. The reason is that eBay offers no 3rd option to the buyer (i.e. "Don't recall/Don't know/Don't wish to reply"), and doesn't even tell the buyer that their answer will be used by eBay to directly impact the seller. I think buyers deserve to know that.

What you report here is precisely what is going to happen to thousands upon thousands of small eBay sellers, especially Canadians, who can't afford tracking on every shipment.

pjcdn2005 · ‎02-11-2016

This is probably set up the same way that the sold defects system was set up. The percentage would change but it wouldn't really mean anything until you had the minimum amount of buyers give a defect. I know of at least one seller here who has seen on her dashboard that she can have up until 5 late shipping before it will affect her status.My guess is that it only shows once you have a defect and that you have to click on the little arrow in that area before you can see it.

pjcdn2005 · ‎02-11-2016

I've been trying to make the point with him that buyers can still answer "No" to the on-time question on a non-tracked item, even if they are otherwise completely happy with the transaction. The reason is that eBay offers no 3rd option to the buyer (i.e. "Don't recall/Don't know/Don't wish to reply"), and doesn't even tell the buyer that their answer will be used by eBay to directly impact the seller. I think buyers deserve to know that.

What you report here is precisely what is going to happen to thousands upon thousands of small eBay sellers, especially Canadians, who can't afford tracking on every shipment.

The third option is for them not to answer the question. When I am answering a survey and I don't know or don't want to answer I just ignore the question.

As far as telling the buyer that it would affect the seller...they've never done that with defects or feedbacks so I doubt that they are going to start doing it now.

dutchman48 · ‎02-11-2016

Mine says nothing about 5 late shipping any where and I have a late ding.

pjcdn2005 · ‎02-11-2016

@dutchman48 wrote:
Mine says nothing about 5 late shipping any where and I have a late ding.

If you click on that arrow next to the late shipment percentage and don't see anything about it I guess we'll have to throw out my theory!

sylviebee · ‎02-11-2016

@38e_avenue wrote:
By the way ...it might be a good idea to change standard shipping from outside US to economy shipping from outside US.
It should give us (in theory!) additional 13 days!

The same about the international shipping (from standard to economy).

Is that for real?

That is, does economy shipping really allow 23 business days for arrival?

That's about a month when weekend days are calculated into the mix.

That doesn't sound quite right, but that is what is says. (11-23 business days)

hlmacdon · ‎02-11-2016

@sylviebee wrote:
@38e_avenue wrote:
By the way ...it might be a good idea to change standard shipping from outside US to economy shipping from outside US.
It should give us (in theory!) additional 13 days!

The same about the international shipping (from standard to economy).

Is that for real?

That is, does economy shipping really allow 23 business days for arrival?

That's about a month when weekend days are calculated into the mix.

That doesn't sound quite right, but that is what is says. (11-23 business days)

It was originally implemented to reflect sellers shipping from China via registered mail, in which case it was relatively accurate. It is only a .com thing at the moment, althought Raphael is trying to get something similar for .ca.

38e_avenue · ‎02-11-2016

@sylviebee wrote:
@38e_avenue wrote:
By the way ...it might be a good idea to change standard shipping from outside US to economy shipping from outside US.
It should give us (in theory!) additional 13 days!

The same about the international shipping (from standard to economy).

Is that for real?

That's definitely real! I had this idea after I got some stuff ordered from UK. It arrived about 4 weeks before the estimated arrival date!

sylviebee · ‎02-11-2016

@38e_avenue wrote:
@sylviebee wrote:
@38e_avenue wrote:
By the way ...it might be a good idea to change standard shipping from outside US to economy shipping from outside US.
It should give us (in theory!) additional 13 days!

The same about the international shipping (from standard to economy).

Is that for real?
That's definitely real! I had this idea after I got some stuff ordered from UK. It arrived about 4 weeks before the estimated arrival date!

hlmacdon above posted that it's only on .com.

If buyers will be presented with a date that's one month after they've paid for the item when asked did your item arrive before XXXXX , then why wouldn't we just use the economy shipping option and Presto: Problem Solved?