Hello everyone,
Welcome to our weekly chat session. As usual, this thread will be open for most of the day and possibly until tomorrow. I'll come by to chat with you as time permits.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- Wrong tax rates applied to PayPal labels - PayPal and Pitney Bowes are working on this
- Missing Tracked Packet destinations - PayPal and Pitney Bowes are working on this
- Sold items going into Unsold container - Team is investigating using live example provided
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description - Ticket open, SYI team working on it
- Combined shipping offers not shown to international buyers - under investigation with shipping team
Resolved:
- Estimated Delivery discrepancy between View Item page and Order Details page - Resolved, not an issue
- Hard block on non compliant images only on relist/sell similar - Resolved, site behaviour now the same as eBay.com
@westernstargifts wrote:
Hello Raphael,
I just got off the phone with a buyer from Montreal. She called to tell me that she received a package from me with all of the correct information, i.e. address, phone number, name, but she does not have an eBay or PayPal account and said she did not order this item. I told her I would look into it and that she could keep the item but she insists on returning it. It is nice to run into honest people like her.
So what do I do in this situation? There is another person listed as the buyer in PayPal but the addressee is the lady that phoned me. She does not know a person by the other name. The user id closely matches the other person's name.
Thanks.
Hi westernstar,
Would you send me the item number so I can take a look? Thanks!
@pacificwinds6875 wrote:
Hello Again Raphael...tis I again with an unanswered, unresolved & still happening problem.I know you are busy so I am patient but persistent.
I did as you asked last week and sent you a private message. You asked me to give you examples, etc. of the problem.
The problem is when I click the boxes beside the item/person's name then I click on the Add Tracking # - the result is SOME of the tracking #'s that were generated are beside the correct sale but others look like this (see attached file)
Repeated and WRONG track #'s.
Hi pacificwinds,
Sorry, I just forgot to put that on the list in my opening post but I am tracking this. The Shipping team was alerted when you sent me the details and are looking into it. Thanks for your persistence, and don't forget to wipe those water drops from your computer screen! 😉
@wonsxela wrote:
Why are listing variations (such as the same item of clothing in different sizes in one listing) only on ebay.com, and when will they be available on ebay.ca?
Also, on the help page, it clearly says "Buy It Now is free for all auction-style listings" and yet I've been getting charged for Buy It Now every single time I use it (or try to) when listing an auction, ever since I started my store. I would like to be credited for those charges.
Hi wonsxela,
Listing variations are available on eBay.ca but it's possible that some categories available on eBay.com may not be enabled on eBay.ca. In which category were you wanting to list with variations?
@wonsxela wrote:
To my knowledge the category that I'm most interested in listing with variations isn't available on ebay.com either: Collectibles. A big part of my store is Pokemon cards and other collectible cards, and it would really help to be able to use listing variations for those, since they have relatively low values compared to other things people sell. For example, cards of the same rarity and/or from the same set could be grouped together, or those special promo cards from the World Championship decks could be grouped together. I see that a lot on ebay.com but they're usually in other (maybe irrelevant) categories, presumably ones that do allow listing variations.
Hi again,
What you are wanting to do with variations is actually against eBay policy. Variations are supposed to be used for same items with... variations. Using the feature for similar but different items is not allowed.
Collectibles being more of then than not one-off items or OOAK (thanks pocomo!), it doesn't make sense to have variations enabled for that category.
@wonsxela wrote:
Another use for listing variations when it comes to trading cards is that the regular and holo/foil versions of the same card could be put in the same listing. (It was too late to edit my last post.)
That would be OK, however I would argue that your cards are probably more easily discovered if they are in separate listings.
@wonsxela wrote:
Did you forget about my other question/request?
Pocomo addressed this perfectly already 🙂
