Hello everyone,
Welcome to the last weekly session of March! As usual I'll leave this thread open until tomorrow and come respond to you as time permits.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- Last week's issue with Revise - resolved
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description - Resolved, if you see this issue again please update to the latest version of Safari.
- Wrong tax rates applied to PayPal labels - PayPal and Pitney Bowes are working on this
- Missing Tracked Packet destinations - PayPal and Pitney Bowes are working on this
- Sold items going into Unsold container - Team is investigating using live example provided
- Combined shipping offers not shown to international buyers - under investigation with shipping team
@ypdc_dennis wrote:
Currently if a seller has flat rate shipping they also have the option of allowing local pickup.
However the local pickup option disappears if the seller uses calculated shipping.
Why is that?
It should be allowed regardless of whether flat rate or calculated is chosen.
-..-
Hi ypdc_dennis,
I have just asked the shipping team about this as I wasn't aware that it was this way. I'll update this post when I get an answer.
@amcdc79 wrote:
I've got to admire you and Rodney, for sticking your face into the 40+ page thread you started, as it turned out to be quite a hornets nest. Having to repeat yourselves again and again must of been a pain, due to some of the sellers were not reading the whole thread, so they kept asking the same questions. Kudos to both of you for keeping your cool.
Right now, is a stressful time for most of our fellow sellers, and not having the migration tool ready now, is only adding to the stress level.
Luckily for me, I already have some items on .com, and was going to move a few more there, to balance out the free monthly listings we get. I can't imagine someone with hundreds, or thousands of listings to move, as even with the tool, it will take time to do.
Finally, my question, I understand it will convert the selling and shipping price, but if there is a price in the description, will it will have to be manually done?
Tia.
Hello Tia,
Thanks for the kind words. It's not a big deal for us to do this compared to the stress we are putting on many sellers with this change, so we're happy to do it. Glad to hear it's a bit less stressful for you 🙂
The tool will not touch the description field at all. I'm curious though, why are you putting a price in your description?
@pocomocomputing wrote:
@ypdc_dennis wrote:
Currently if a seller has flat rate shipping they also have the option of allowing local pickup.
However the local pickup option disappears if the seller uses calculated shipping.
Why is that?
It should be allowed regardless of whether flat rate or calculated is chosen.
-..-
I asked this question a few times starting years ago including at least once in the weekly sessions. Nothing ever done about this.
Anything doing with shipping on eBay.ca Canada or PayPal is never changed or fixed it seems for as long as I remember no matter how many times issues are pointed out.
Is local pickup available for eBay.com USA sellers using calculated shipping with USPS? I never see it discussed in the eBay.com USA forums so they do not have the issue???
It's the same on eBay.com, no local pickup on calculated shipping. As I told Dennis, I don't know why and wasn't aware of this. It may be new, I'm really not sure. I have asked the shipping team about it.
@rainbow71113 wrote:
Hello Raphael,
no, the views are different,selling manager has a drop down with things like mark shipped, add tracking number etc. The view on sold without selling manager has all that info including the buyer's zip code/postal code etc right on the main page.
this is all I see in selling manager
151247724615 Cross Stitch Crazy UK Magazine #165 July 2012 Tom Daley, Anniversaries, Panda, B
Tracking number: [Add]however without it I see thisBuyer Postal code: 75252-3100Tracking number: [Add]Watch Count: 0eBay note: The buyer left you a note about this purchase. You can view it on the order details page.this ebay note does not show up on my sold page in selling manager, a friend of mine says it does on hers, now if someone couldtell me what I have to do to get it to show up that would be fantastic! Also it's a plus to see the zip/postal so I know if it's Canadian or notthanks
I apologize if I was unclear. What I meant to say is, even if you have Selling Manager you can still access your regular My eBay Selling pages. You have access to both, you don't have to unsubscribe from SM in order to be able to get to your My eBay.
@rainbow71113 wrote:
hi again,
I have been working on that in the improve your listings area where there is a hyperlink to the errors and I'm down from over 1000 to under 100 but it's VERY annoying using this bulk edit, I can't tell you how many times I've had to put in does not apply to variation listings and it then asks for brand/mpn and I put in unbranded, does not apply, then when I submit I get error messages, and it seems to cycle back to the same listings over and over and the same errors. I guess I'll have to go into all the last ones individually and do it in the actual listings but this is VERY time consuming. I usually try to list at least 10 new items a day and have only been able to do 10 all week...
Would you mind sending me a few item numbers so I can try doing this from your account? This sounds like a bug.
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
Raphael
Please read this post and give us a definitive answer when this issue will be dealt with and defects removed for same.
I'm sorry but I cannot discuss details about a specific user's account on a public forum.
I just want a generic answer instead of Ebay denying it and defects being issued.
It has nothing to do with a specific user.
Why do you and Ebay refuse to acknowledge this issue and just feed us a bunch of malarky about it.
Dutchman,
I don't have enough to comment on. This is a specific user with a specific problem. Before I can tell you anything about this, I'd have to see it happen and obviously I don't have enough data for this. CS is perfectly apt to handle such bug reports and that's where this should be directed.
Unless of course you have had this problem yourself and are able to show it to me, in which case I'll gladly take a look.
@ypdc_dennis wrote:
Bug / glitch when using sell similar or revising...
Item specific: Country/Region of Manufacture changes to Country//Region of Manufacture
An additional change converts the item specific to Country////Region of Manufacture
The error of adding extra "/" marks seems have started in the last month or so.
-..-
Does this happen on all items? Can you send me an item number so I can try and see the issue?
@mjwl2006 wrote:
raphael@ebay.com wrote:
@pierrelebel wrote:
"How was your Easter?"
Pretty quiet around here. We had seen the kids and grandkids the previous week.
So I had time to answer a few questions on several threads regarding the recently announced change of policy making eBay.ca a single currency site like all other eBay sites. It kept me busy for several hours each day.
On a personal note, I was and am still amazed at the misinformation out there among Canadian sellers. So many do not understand how sites, currency, store, listings, tax (es) etc... all fit together.
Also surprising is the amount of personal negative feelings expressed against eBay-Canada, its management and staff as if you guys are busy finding ways to ruin their lives and businesses. Many take this business decision very personally.
So many posters (sellers) miss or refuse to listen to the obvious: the more sales sellers have, the more revenues (and profit) for eBay. It is to the advantage of eBay to see sellers succeed.
Finally there is a huge credibility gap by so many towards eBay's statement that listing and selling in Canadian dollars will benefit most of them. So many think and really believe they have better results listing/selling in US$. There is no convincing them otherwise.
.... and life does go in.
Hi Pierre,
Thank you very much for the work you've been doing on that thread. It's true there are tons of misconceptions our there but the way I see it, many sellers have a very deep, personal connection with their eBay business. eBay has always been about giving power to anyone so they can run their business and make a living. Whenever we make changes as fundamental as the change we announced last week, for sure we will rub against objection, disbelief and dismissal, even if we know from real data that this will help most sellers, and as you said, even if common sense dictates that we would never do anything that we know would destroy our sellers' businesses.
Forgive me for butting in but, as much as I understand the USD-loyals are upset, they are running roughshod over the whole discussion thread and breaking virtually posting rule that the community has: personal insults, foul language, and encouraging others to sell and shop outside ebay. These are flagrant no-nos that are never allowed on a regular thread so why are the folks at headquarters letting people behave so improperly? On any other thread, the moderator would have been called in to stamp it all out. Is there no happy middle ground between being allowed to express one's opinion and violating every board rule?
For my part, I had to cut-off notifications on that thread because the depth of ignorance and widespread nonsensical fearmongering was raising my blood pressure. I spoke where I could but if I had bulletproof underwear and unlimited time, I would have liked to correct each and every misconception. I do not want, however, to draw any more angry ire in my personal direction. I get a clear sense that other sellers would very much like to see a self-professed CAD-user fail just to prove their USD-rules point.
Hi Maureen,
To echo what I told Pierre, thank you for joining the discussion on that other thread. As bad as the posting policy violations may be, sometimes I think it's OK to let people vent off. I too stepped away as I believe we have said everything we could. I think Rodney is still answering some posts on there though, focusing on new questions only.
@pocomocomputing wrote:
raphael@ebay.com wrote:
@pocomocomputing wrote:
@ypdc_dennis wrote:
Currently if a seller has flat rate shipping they also have the option of allowing local pickup.
However the local pickup option disappears if the seller uses calculated shipping.
Why is that?
It should be allowed regardless of whether flat rate or calculated is chosen.
-..-
I asked this question a few times starting years ago including at least once in the weekly sessions. Nothing ever done about this.
Anything doing with shipping on eBay.ca Canada or PayPal is never changed or fixed it seems for as long as I remember no matter how many times issues are pointed out.
Is local pickup available for eBay.com USA sellers using calculated shipping with USPS? I never see it discussed in the eBay.com USA forums so they do not have the issue???
It's the same on eBay.com, no local pickup on calculated shipping. As I told Dennis, I don't know why and wasn't aware of this. It may be new, I'm really not sure. I have asked the shipping team about it.
It is not new, been going on for as long as I remember. I posted about the issue in these weekly forums here on Feb 27, 2013.
http://community.ebay.ca/t5/Weekly-Chat-Session/February-27th-2013-Weekly-Board-Hour/td-p/66872
Someone by the name of raphael ! replied. see post 14.
I followed up in the next weekly session
http://community.ebay.ca/t5/Weekly-Chat-Session/March-6th-2013-Weekly-Board-Hour/m-p/67404
and someone named raphael ! was posted as acknowledging the problem. See post 23 by rodney.
Now I am not trying to embarrass you by pointing this out. Maybe you are not the same raphael. Just pointing out the issue is not new nor a glitch today.
Hi pocomo. No offence taken with you pointing this out to me. I'm the same Raphael and I had totally forgotten about this (so did Rodney as I asked him about this yesterday). looks like my memory stops at the 2 year mark! 🙂
I have a thread going with the shipping team about this. If anything I'm going to know why things are set up this way.
This concludes our (extended) session for this week. Thanks for joining and see you next time!
