eBay

rosemad69 · ‎05-09-2015

I am posting this new message because my previous one was edited, removing information that was pertinent to my question. I have not been able to edit it.

I recently purchased a HomCom BBQ Grill Barbecues Pit 2 Burners Offset Cooking Backyard, Free Standing.

The listing clearly states :

Features: Cover, Grill Thermometer, Rotisserie Set, Side Burner, Warming Rack, Work Area

When I unpacked the item, there is neither a cover nor a Rotisserie Set. I contacted the seller and exchanged a few emails, including one where I sent a screen shot of the listing to show the missing accessories. The seller responded that, unfortunately, the listing was wrong and these accessories are not included. The seller offered to give me a 25% refund on the purchase price.

I am not sure if this offer is in compliance with eBay policies and I would appreciate opinions from other eBay users about what I should do. I really don't want to return the barbecue because I have to pay shipping and I imagine it would be a substantial sum.

By the way, the listing still includes these items which should be removed.

pierrelebel · ‎05-09-2015

This listing will also be edited because it identifies the seller - this is not permitted in these boards.

pierrelebel · ‎05-09-2015

Is it possible that the seller got confused about the BBQ you purchased? They have different types at different prices.

Why don't you call them again - they provide a toll free number - ask to speak to a supervisor and explain what you received is not what you ordered and paid for. You want your money back - and you want it now - and for them to make arrangements to pick up the item with missing pieces.

maggiebvintage2010 · ‎05-09-2015

It's perfectly fine for a seller to offer a partial discount - it's up to you to decide whether to accept it. The seller is offering you $35 back - is this enough to buy a cover and Rotisserie Set? I'm not sure about the rotisserie, but you should be able to find a suitable cover at Walmart, Canadian Tire, etc. Is there a place to attach a rotisserie? I don't see one in the photos. Is the rotisserie an important feature for you? Would you be happy with the partial refund and the possibility that you may never find a rotisserie set that works with it? Does it appear that all the pieces would fit together and be stable, and is it otherwise just as you expected?

If not, then I suggest trying the advice given by the other poster. You may find when you speak with someone that they are willing to increase the amount of the refund. Would this make it more acceptable?

pjcdn2005 · ‎05-09-2015

If you chose not to accept the partial refund, you should be able to return the barbecue with the seller paying return shipping because it was different than what was described in the listing. If the seller isn't willing to do that on their own, you would have to file an item not described case through the resolution center. Before you do that though, please read info on the ebay Money Back Guarantee

http://pages.ebay.ca/ebay-money-back-guarantee/