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06-12-2007 08:16 AM
my question is, even though there is no question i refunded her, and paypal now has the proof, can she still win in any other way???? i know it sounds like a dumb question, since the answer should be obvious, but with some stories i've read on these boards, you just never know.
does anyone know how long this ordeal usually takes, and if i'm protected from paypal in this instance???
i'm having real bad luck lately with all aspects of ebay, profits are way way down, and then all this other crap that's been going on, i've already decided to just lay low with ebay for awhile...after all, its only sooner or later that ebay will notify me that i've lost my powerseller status...:-(
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06-12-2007 08:43 AM
I'm sure with the Pay Pal proof of refund you have nothing to worry about.
Sorry to hear about your bad luck lately...I've been slow also. I've been selling on eBay for 3 years now and found it to be a roller coaster ride with lots of ups and downs. Hang in there, business will go back up.
Best of luck!
Nora
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06-12-2007 05:34 PM
Ditto!
I hope they get this resolved for you soon Kat. And I hope eBay pays attention to all the dissatisfied sellers. ("When you wish upon a star") I can dream, can't I?
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06-12-2007 08:32 PM
I would recommend that you call PAYPAL and speak to a live agent and have them escalate the resolution for you, if your lucky they might credit the funds back to immediately.
As for being protected - Yes you are since you can easily prove you have already refunded her.
I would also write into EBAY Trust & Safety and inform them what this buyeris doing to you via PAYPAL and her fraudulent claim.
Cheers,
TIM @ FTL
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06-12-2007 10:16 PM
i think i will call tomorrow morning and request to have the hold removed from my account, after all, all they have to do is 'look' - its right there!! as if good sellers deserve this crap...!!
what would writing to ebay trust and safety do?? i can't really prove that she didn't receive it? she really could be just a twit, and not see it, or there could be a technical error. anyways, we'll see what tomorrow brings and how much of a rotten mood i'm in then 😄
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06-12-2007 11:05 PM
ya learn something new everyday...
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06-13-2007 12:51 AM
1) The PayPal fees for that transaction are reversed
2) It goes straight back to the buyer's credit card
3) Better tracking -- I can instantly tell which transactions have been refunded.
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06-21-2007 08:49 AM
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06-21-2007 08:55 AM
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06-21-2007 09:05 AM
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06-21-2007 12:15 PM
your note monique got me really p**sed, so i called paypal again (reeeeally p**d off), and asked to speak with a supervisor. lady asked me if she could help me instead (usual front line workers), i told her if she's as stupid as the rest of them have been, probably not. i then went to explain to her how every single time i call, i get lied to, given wrong information, given hopeful information, my emails go unanswered, etc..etc...just in that conversation alone, i uncovered ANOTHER two inconsistencies that were told to me by another paypal rep just a few hours ago. long story short, i told her i was very dissatisfied with the level of service i've been given with all the money they fork out of my account, its not a very professional way for them to behave to their customers. i told her i just want a straight, direct and true answer. i also asked her why my claim can't be escalated and why does it really take so long? really, why does it take so long? so then she says 'i'll escalate your case to our chargeback department to work on right now and you should get your money back within a few hours"...waaaaaaaaaa???? hasn't it already been sent there?!?!?!??! well...here we go...the reason it takes so long folks is because paypal has thousands of chargeback cases they need to work on...that just sit there until you're next in line. that's the bottom line. i told her i couldn't believe it hadn't even been sent there yet!!! i also told her with past experience and false promises with paypal, i didn't believe it for a second. that was an hour ago. i just got an email from paypal stating the dispute is now closed, and the money returned to my account. that's how long it takes folks-an hour. the real challenge is getting them to work on it NOW-if you don't want to wait months for your money, you have to basically call bitchin' your head off on the phone...very disheartening. and the thing of it is, and this is what i told her too, i wouldn't care -AS LONG AS I WAS TOLD THE TRUTH ALL ALONG- the fact that i kept getting different answers and being shrugged off it what p*ssed me off enough to call.
there you go
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06-21-2007 01:11 PM
