No response from buyer

[zee-chan-jpn-books]

Last week I sold two copies of the same comic book to a UK buyer. The buyer bought one then another one a few minutes later. I sent the buyer an eBay message within 10 minutes after the second sale and no response. I have sent the buyer two more ebay messages and e-mails (Paypal email) the next three days and I still haven't heard back anything, so I have shipped just one copy of the book and even in the feedback to the buyer I asked them to check their message. 

Previously I have had buyers bought identical books like this before too, and when I messaged them all of them meant to buy different volumes and never two identical volumes (so I just shipped the other book they wanted instead), so that's what I think is the case with this buyer too. I didn't ship two copies of the same book because dealing with return of the 2nd copy would be a big pain (especially when the shipping costed more than the book itself). Refunding is much easier, but I can't just refund right now because the buyer didn't initiate the refund; it's not a seller error whatsoever so I don't want a defect from it. 

I don't want to phone the buyer because of potential international phone charge, and I don't want my cell phone number to be given out for something like this. It would be great if anyone with similar experience can give me some suggestions on what to do for this situation. Thank you for reading 

[recped]

Have you refunded the payment for the item you didn't ship?

[zee-chan-jpn-books]

Not yet, like I said because it's not quite a "buyer initiated refund" if I send a refund via eBay I'd get a defect from it, which I don't want, especially when it's not my error whatsoever... so far I received no communication from buyer respite my own repeated attempts via eBay message / email / feedback.

Is there a way to make an international phone call for free without exposing my own phone number?

[femmefan1946]

For free?

How about on the boss' dime?

You could try making the call from work.

But on the whole, the buyer already has your address and your email. How much harm can a phone number (an overseas one at that) do?

Hmm. Maybe you can text him?

I have no idea how texting works except that apparently it is absolutely necessary to answer a text immediately or.... I dunno, all your fingers fall off and you get a fresh crop of zits?

Yes. I'm old.

[zee-chan-jpn-books]

I definitely can't risk it with my work phone, get it traced back to me, and lose my job... and it's not on the boss' dime but tax payers' dime... 

My phone supposedly has free international text but since I don't know anyone in UK I'm not sure what's the correct way of inputting the number either. If I did it wrong the message would ended up being sent to another confused individual. And the last thing I want is random phone calls from UK. Not over a $15 free shipping book. 

If anything, I really wanted to know why some buyers never check their eBay message or e-mail. I figured if they don't response by day 15 of sale I'll just refund selecting buyer requested cancellation and then message them saying I refunded because they never responded in the Paypal message......

[ypdc_dennis]

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@zee-chan-jpn-books wrote:
My phone supposedly has free international text but since I don't know anyone in UK I'm not sure what's the correct way of inputting the number either. If I did it wrong the message would ended up being sent to another confused individual. And the last thing I want is random phone calls from UK. Not over a $15 free shipping book. 

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Look up your phone's website and find the correct info there.

Depending on which Canadian network your phone carrier uses you enter an exit code of either "+" or "011"

followed by "44" (the Country Code for the UK)
followed by  a 10 digit phone number