Not as described Item

After waiting close to 2 weeks to receive item 290980972389 I feel that the Item Is Not As Described. The power supply has caked on dirt/dust on one side which tends to indicate that indeed it has been used. I have attached a picture to get some feed back from others 

Message 1 of 43
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42 REPLIES 42

Re: Not as described Item

Have you contacted the seller about the problem?

 

What does the seller have to say?

Message 2 of 43
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Re: Not as described Item

http://pages.ebay.ca/help/buy/resolving-problems.html

 

Try communicating with your trading partner

 

Most problems are best resolved with early and direct communication between the buyer and seller. Contact your trading partner to discuss the issue by phone or email. Review our tips for communicating with your trading partner—they'll help you resolve issues as quickly and easily as possible.

Message 3 of 43
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Re: Not as described Item


@pierrelebel wrote:

Have you contacted the seller about the problem?

 

What does the seller have to say?


 

I just received the item today via Canada Post so I just contacted the seller today. Wished the picture in the listing actually showed the item they were selling.

Message 4 of 43
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Re: Not as described Item

The listing does say that the item is new, never used but that it was an open box item. Is it possible that it would get that dirty just from sitting out of or in an open box? I have no idea..just a suggestion. 🙂

 

On another note.....Two weeks is quite often the norm to receive a package from the U.S.

 

I just realized that it was a purchase through the global shipping program so if you return the item, you will probably have to often a claim so that you can get back your shipping fee and import charges.

(Af or Marn...do you know about how this works in an inr situation?)

Message 5 of 43
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Re: Not as described Item

Well the seller has either offered me 10% off the item if I want to keep it or a refund if I pay for shipping back to them. The thing is that eBay instructions for returning it says that I have to ship in back by Dec 9th 2 days from now. There is no mention whether I will be reimbursed for the Clearance Fees because it was a GSP item

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Re: Not as described Item

To get the fees refunded you will have to open a case with ebay, since it is a GSP item, (and the seller appears not to know this as they have a bit about customs fees being extra in the listing) I do not imagine the seller will know all that much about the process.

 

Hoever, this part of the buyer conditions seem applicable

 

Lost, Damaged, or Undeliverable Items. If a GSP Item that you purchase is not delivered to the delivery address specified by you, it is damaged, or it does not match your Seller’s description,(emphasis added) your purchase may be covered by an eBay Buyer Protection or PayPal Purchase Protection program, as described below.

  1. eBay Buyer Protection. Your purchases of GSP Items on eBay.com are covered by eBay.com’s eBay Buyer Protection policy if your purchases otherwise meet the policy’s eligibility requirements and conditions and do not fall within an exclusion or coverage limitation. eBay.com’s eBay Buyer Protection policy may be different from the eBay Buyer Protection policy (if any) on your own eBay site of registration. If you are eligible for eBay Buyer Protection and eBay finds in your favor in a case stemming from your purchase of a GSP Item under the Program, the applicable coverage amount will include the Program Fees that you paid for the GSP Item.

It appears now that ebay/PB are taking responsiibilty for seller faults now. This seems a bit rash, but it does seem the only way, or at least a way to clear up what was an undefined area.

Message 7 of 43
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Re: Not as described Item

As I previously stated I only received this item today. It is the first item that was SNAD one I have had via eBay. The seller has thrown out 3 messages in rapid fire before I was able to respond to any of them via the Resolution Center. 

 

The seller first said that the caked on dust was it being stored in a warehouse followed by a message in a minute to give me 10% if I wanted to keep it, followed by an offer to refund $47.49 which is the price of the item alone.  There is the shipping of $11.69 plus the $10.35 for Import Charges. I also notice that if in the resolution center that if I click on the link for the item it shows a 15% restocking fee something I do not see in the actual listing for the item. This 15% restocking fee only shows up if you use the Print option at the top of the item description http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&rt=nc&item=290980972389&si=oJ4mLWpSpbsjLUjLeuEbc9G9I98%...

 

The countdown timer of 3 days has already started since the seller gave me that option  that would allow me to send the item back. I have not had time to decide what I want to do let alone whether the item works and won't have time until next week well past the ship back date. I find no way in the resolution center to respond to the seller other than entering the tracing # for shipping the item back. 

 

Regarding opening a case with eBay if I decide to go the refund route, since it is a GSP item, it appears that to do that I have to escalate the case with eBay through the resolution center is this correct?

 

Message 8 of 43
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Re: Not as described Item

 

Regarding opening a case with eBay if I decide to go the refund route, since it is a GSP item, it appears that to do that I have to escalate the case with eBay through the resolution center is this correct?

 

That's the way I read it and that restocking fee has done in any sympathy I might have had for the seller.

 

Message 9 of 43
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Re: Not as described Item


@afantiques wrote:

 

Regarding opening a case with eBay if I decide to go the refund route, since it is a GSP item, it appears that to do that I have to escalate the case with eBay through the resolution center is this correct?

 

That's the way I read it and that restocking fee has done in any sympathy I might have had for the seller.

 


Especially when the restocking fee is not clearly visible in the Item listing UNLESS one uses the print option. I will be using the phone ebay option and find out exactly where I stand with this item since its a GSP.

 

The implementation of the GSP seems to have been cobbled together and released before eBay fully implemented it into the resolution process that was already in place.

 

Message 10 of 43
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Re: Not as described Item

Per http://pages.ebay.ca/shipping/globalshipping/buyer-tnc.html

 

  1. International Returns. The returns policy specified by your Seller in his/her listing description of a GSP Item will apply to your purchase of the GSP Item For GSP Items that you return to your Seller, you will not be eligible for, and you will not receive, a refund of any Program Fees that you paid to Pitney Bowes.

So in other words I would be out of luck collecting the $10.35 for the Import Charges? This is a prime example why it is imperative that eBay lights a fire under Pitney Bowes to break out the GST/HST/PST/ Duty and brokerage fees (program fees???)  from the Import Charges. There should no reason why I should be out of pocket for the entire amount of this fee if the product is a SNAD!

 

All we have gotten from eBay for months on end is a run around on this issue!

 

In my particular case I may be out the 15% restocking fee as well.

 

A prime example why the GSP is a royal pain and should be avoided like the plague for at least those items under $100!

 

Message 11 of 43
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Re: Not as described Item


@afantiques wrote:

To get the fees refunded you will have to open a case with ebay, since it is a GSP item, (and the seller appears not to know this as they have a bit about customs fees being extra in the listing) I do not imagine the seller will know all that much about the process.

 

Hoever, this part of the buyer conditions seem applicable

 

Lost, Damaged, or Undeliverable Items. If a GSP Item that you purchase is not delivered to the delivery address specified by you, it is damaged, or it does not match your Seller’s description,(emphasis added) your purchase may be covered by an eBay Buyer Protection or PayPal Purchase Protection program, as described below.

  1. eBay Buyer Protection. Your purchases of GSP Items on eBay.com are covered by eBay.com’s eBay Buyer Protection policy if your purchases otherwise meet the policy’s eligibility requirements and conditions and do not fall within an exclusion or coverage limitation. eBay.com’s eBay Buyer Protection policy may be different from the eBay Buyer Protection policy (if any) on your own eBay site of registration. If you are eligible for eBay Buyer Protection and eBay finds in your favor in a case stemming from your purchase of a GSP Item under the Program, the applicable coverage amount will include the Program Fees that you paid for the GSP Item.

It appears now that ebay/PB are taking responsiibilty for seller faults now. This seems a bit rash, but it does seem the only way, or at least a way to clear up what was an undefined area.


afantiques

 

The ebay.com site has has Global Shipping Program Seller Terms & Conditions http://pages.ebay.com/shipping/globalshipping/seller-tnc.html

 

 

eBay.com also Global Shipping Program Buyer Terms & Conditions

http://pages.ebay.com/shipping/globalshipping/buyer-tnc.html

Which I believe is where the paragraph you quoted in your previous message is from

 

 

eBay.ca has eBay.ca Global Shipping Program Buyer Terms & Conditions

http://pages.ebay.ca/shipping/globalshipping/buyer-tnc.html

This document does not include pargraph 4a eBay Buyer Protection which mentions the key sentence:

 

"If you are eligible for eBay Buyer Protection and eBay finds in your favor in a case stemming from your purchase of a GSP Item under the Program, the applicable coverage amount will include the Program Fees that you paid for the GSP Item."

 

 

Message 12 of 43
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Re: Not as described Item

As I read it Canadians may be covered soley by PayPal Purchase Protection??

 

Here is the problem item showing up on ebay.ca website

http://www.ebay.ca/itm/290980972389?ru=http%3A%2F%2Fwww.ebay.ca%2Fsch%2Fi.html%3F_sacat%3D0%26_from%...

 

There is no mention of the eBay Buyer Protection Plan at the bottom of the listing but rather PayPal Purchase Protection.

 

 

Here is the same item on eBay.com website

http://www.ebay.com/itm/290980972389?ru=http%3A%2F%2Fwww.ebay.com%2Fsch%2Fi.html%3F_sacat%3D0%26_fro...

 

The bottom of the listing has a link to the eBay Buyer Protection plan rather than PayPal Purchase Protection.

 

 

Seems that for the same item your protection may be different depending on which eBay site you bought it via??

 

Message 13 of 43
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Re: Not as described Item

It has long been a feature that the dispute program is governed by the rules of the site where you purchased the item. Did you buy a .com listing while browsing ebay.com or one appearing on .ca as an international seller listing.

 

I suspect that they may simply have not updated the .ca rules you link to, but who knows, they do seem to crucially disadvantage Canadian buyers on the Canadian site. I suspect this may not be new to you.

 

It has been posted that you need to ask for a GSP specialist if calling for help.

 

As usual it is handy to have chapter and verse of the published rules available to quote if you call, and the ones to quote are the US ones.

 

Was the seller's offer of a refund contingent on returning the item?

Message 14 of 43
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Re: Not as described Item


@afantiques wrote:

It has long been a feature that the dispute program is governed by the rules of the site where you purchased the item. Did you buy a .com listing while browsing ebay.com or one appearing on .ca as an international seller listing.

 

I suspect that they may simply have not updated the .ca rules you link to, but who knows, they do seem to crucially disadvantage Canadian buyers on the Canadian site. I suspect this may not be new to you.

 

It has been posted that you need to ask for a GSP specialist if calling for help.

 

As usual it is handy to have chapter and verse of the published rules available to quote if you call, and the ones to quote are the US ones.

 

Was the seller's offer of a refund contingent on returning the item?


I purchased a .com listing as I got the link for the item from a US friend.
 
Yes the seller said that he would refund only the price of the item only when he received the item back.
Message 15 of 43
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Re: Not as described Item

Those published .com rules should apply then. Do expect to be told pretty well anything by ebay CS staff though. 😞

Message 16 of 43
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Re: Not as described Item

Outside of the GSP, Canadians returning imported merchandise can apply to CBSA for a refund on the duty and sales tax paid on the import.

How that works with the GSP, I have no idea, but Canada does not normally charge for imports that just "vacation" here before returning home.

 

The part about Pitney Bowes charges would seem to refer not to the duty and tax, but to the PB service fees on processing and reshipping the imported item. Again, outside the GSP, other couriers, like UPS, and Canada Post, do not refund their processing fees when an item is returned to the American seller.

 

But ......

 

I suspect that oldestfart should plan to start the PP/eBay Not As Described process and just follow it through. The seller does seem to be blowing smoke.

However, it will still be necessary, when so instructed by PP, to return the item with Confirmation of Delivery and Signature Confirmation if the original purchase was over $250.

Oh.

Come to think of it, that $250 we've been using for years, always included the shipping cost. So if an item cost $200 and shipping was $10, not Signature was required but if the item was $200 and shipping was $50, Signature was needed. Based, I guess, on the amount of money handled by PP.

So oldestfart, if you are returning an item on which the price,+shipping + duty+ tax and +PB service fee, totalled $250 or more, use Delivery Confirmation.

Message 17 of 43
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Re: Not as described Item

reallynicestamps

 

       The item was only about $70 total and the problem with the darn PB invoices is that they show one lump sum figure. No idea how much is taxes, duty and brokerage fee. I have reservations on whether CBSA will accept the invoice or not but I assume that they should have the shipment in their system. Since PB is supposedly doing the paperwork for clearing shipments.

Message 18 of 43
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Re: Not as described Item

I assume that they should have the shipment in their system.

 

It was probably 1 item in a bulk clearance, non specified, in the same way as one widget in a box of mixed imports, cleared as 'One container, number xxxxxx, value yyyyy' would not have an individual tax bill.

 

The crucial difference with GSP SNAD cases is that a return is not required. The normal procedure is just not possible. Careful reading of the published material seems to show that both damaged in transit and seller fault SNAD cases do not require returns and 'Returns are not handled' with the GSP.

 

This is why I would be interested to see how this case plays out in practice. Advice based on normal procedure is likely to be inapplicable.

Message 19 of 43
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Re: Not as described Item


@afantiques wrote:

 

The crucial difference with GSP SNAD cases is that a return is not required. The normal procedure is just not possible. Careful reading of the published material seems to show that both damaged in transit and seller fault SNAD cases do not require returns and 'Returns are not handled' with the GSP.

 

This is why I would be interested to see how this case plays out in practice. Advice based on normal procedure is likely to be inapplicable.


Just trying to get all my ducks in a row here.

 

Where in the ebay Global Shipping Program Buyer Terms & Condition does it specify that SNAD cases a return is not required? I am asking because both the ebay.com and ebay,ca Global Shipping Program Buyer Terms & Condition both mention the following section:

 

  1. International Returns. The returns policy specified by your Seller in his/her listing description of a GSP Item will apply to your purchase of the GSP Item. For GSP Items that you return to your Seller, you will not be eligible for, and you will not receive, a refund of any Program Fees that you paid to Pitney Bowes. You may have additional rights under local law.

 

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