@back2paul wrote:
It's worse than that Ryanne. eBay.com customers have to pay via PayPal immediately as well as individually.
I have noticed a distinct reduction in Buy-It-Now business and I think it is caused by the immediate payment default for eBay.com customers. It encourages them to skip over my listings. I used to get good additional Buy-It-Now business when I was running auctions but not so much any more. Without the shopping cart eBay.com buyers can't make additional purchases prior to my auction closing and then settle up for all BIN and auction purchases together.
Hi back2paul,
Immediate pay on BIN items under $1000 is not exclusive to eBay.com, it is also enforced on eBay.ca. So that alone cannot account for your lower BIN sales. As Ryanne originally said, the way the US shopping cart works is only detrimental to sellers who list on eBay.ca and normally offer combined shipping discounts. If a seller does't offer shipping discounts, the buyers can pay for every item individually and the resulting total price would be the same as if they had been able to use the shopping cart.
There are 2 work arounds to avoid this issue:
1. You can list your items on eBay.com, which will make them available to be put into the US shopping cart.
2. You can direct your buyers to use the shopping cart on eBay.ca where they will be able to combine purchases.
@back2paul wrote:
I should also mention that if an eBay.com buyer asks the eBay help desk why the shopping cart is missing from my store they are told that I am asking for immediate payment. They are not told that it is a shopping cart glitch nor are they told that if they log in on eBay.ca the shopping cart will work.
The US shopping cart was built to only accept items listed on eBay.com. In that regard, it is working as it was designed, hence the CSRs would not consider this issue being a glitch or bug. As for recommending that the buyers go to eBay.ca to make their purchase, that's certainly something we can ask them to do.
@back2paul wrote:
"Immediate pay on BIN items under $1000 is not exclusive to eBay.com, it is also enforced on eBay.ca. "
But when a customer is logged in on eBay.ca the shopping cart is available so immediate payment is not required.
This is wrong. When putting BIN items in the shopping cart, the buyer still doesn't "own" the items. Another buyer can still buy them until the time the 1st buyer actually makes the payment. That is the point of Immediate Payments.
@back2paul wrote:
I think you are underestimating the effect immediate payment has on buying decisions on eBay. Immediate payment is not the "normal" option for most eBay members. Many will pay shortly after making a BIN purchase but the decision as to when to make payment is theirs. When buyers encounter the request for immediate PayPal payment they can be turned off, close the window, and move on to another seller (probably an eBay.com seller).
Before I go any further, I have to correct myself. Forced Immediate Payment (the provision to protect sellers from unpaid items by only committing an item to a buyer once the item is paid for) doesn't seem to be enforced on the CA site. That policy is enforced on eBay.com however, which is why the US shopping cart not accepting non-US items became a problem in the first place. Also note that this policy is different from and overrides the Immediate Payment feature that any seller can select in the listing flows.
Under normal circumstances, and with a shopping cart that accepts any items regardless of which eBay site they were listed on, forced immediate payment is very advantageous for sellers since it prevents buyers from holding items by committing to buy them and then decide to back out of the transaction or just not pay for them.
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