Hello everyone,
Welcome to our weekly chat. This week, the thread will remain open until tomorrow as usual.
Open issues:
- Link to Community located on Feedback page points to eBay.com
- Some Search pages show watchers, some don't
- Items missing from combined invoice
- Followers list not displaying properly
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Request Total unavailable
Updates:
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
Actually, a third thing while I have the floor. When I look at ebay Community on my mobile device, I see weird stuff. Like Groups. What the heck is this? It's like some secret land to Strangeville that doesn't appear on a desktop. Who are these Groups and why are some open and some closed? What is this place?
Groups are on the Desktop. No one uses them here on eBay.ca Canada but there are groups used in the eBay.com USA forums. Been there since the Lithium forums were introduced. I do not know if they are new to the mobile app.
Top left column on main forums page, third line
Hi Maureen,
@mjwl2006 wrote:
Good morning, Raphael.
Two things today. Both are glitches. One is Paypal. There is a problem with Paypal Shipping not fully functional (as per the Announcement) and the another with delayed notices of payment. Will ebay still punish sellers with Late Shipment Defects if sellers don't know the item is paid because the notice from Paypal stating thus is 36 hours late? And then cannot print the label? http://community.ebay.ca/t5/Seller-Central/lag-time-in-paypal-notices-for-payment-received-again/m-p... and http://community.ebay.ca/t5/Seller-Central/PayPal-down/m-p/354457#M70252
As we stated in yesterday's announcement, we have promptly notified PayPal as soon as reports started coming in about labels failing to print. We have also relayed the information about delayed emails. From here on, it's in their hands. I wish I had a better response but this is all I have for now.
With that said, and I apologize in advance if this sounds blunt, as inconvenient as late emails or failing labels may be, those aren't good reasons to ship late. Payment status can still be checked directly on the PayPal site and items still need to get dropped off at a Canada Post counter in order to get shipped, so postage can be purchased there as well. For those reasons, there are no measures in place to extend sellers' stated handling time proactively, but sellers are welcome to adjust their own handling time if these circumstances really do prolong their shipping times.
@mjwl2006 wrote:
The second issue is that our ID History is all messed up. I joined ebay May 26, 2006 with this account and yet it says I've only been here since Dec of 2015 (or maybe December 2010 depending on how that data is arranged). I'm not alone. What gives? http://community.ebay.ca/t5/Seller-Central/eBay-Member-User-ID-History-is-displaying-incorrect-infor...
Thanks for reporting this. It looks like a bug, I'll get the appropriate team to fix it.
@pocomocomputing wrote:Groups are on the Desktop. No one uses them here on eBay.ca Canada but there are groups used in the eBay.com USA forums. Been there since the Lithium forums were introduced. I do not know if they are new to the mobile app.
Top left column on main forums page, third line
I see. So it's just that I've never noticed them before. Thanks!
@pocomocomputing wrote:
Forums are bringing me to the last post in a topic, not the next unread one. I already reported this in the last week or two.
I clear my browser cookies and cache when I start my computer automatically and when I exit a browser session automatically. Is posting within in a topic kept in cookies by chance? I ask because it sometimes works and sometimes not. I just started my computer and reading the forums this morning and I am having the issue again. I will see what happens when I come back to this weekly session topic throughout the day.
Hi Pocomo,
Thanks for the report, I have added this use case to the list I'm sharing with Lithium.
Hi, Raphael! Long time Weekly Chat follower, first time contributor.
Recently I've been getting back in the swing of creating listings, and I noticed that on my Drafts page in Selling Manager that I am able to sort drafts by any column other than Action and Custom Label. (I've included a screenshot to show exactly which page I am talking about.)
It's obvious why I can't sort the Action column, but it is a little confusing that I am not able to sort drafts by Custom Label. Is there something wrong on my end, or is this just a feature that doesn't currently exist? If it doesn't exist, could you please offer it as a suggestion to the relevant team for consideration? It's a small feature, but I think it would come in handy for many sellers.
Thanks for your time!
@mjwl2006 wrote:
@pocomocomputing wrote:Groups are on the Desktop. No one uses them here on eBay.ca Canada but there are groups used in the eBay.com USA forums. Been there since the Lithium forums were introduced. I do not know if they are new to the mobile app.
Top left column on main forums page, third line
I see. So it's just that I've never noticed them before. Thanks!
Pardon me for belabouring this point since it seems that Groups are a non-starter on ebay Canada but why don't the Groups I see on a desktop correspond with the ones I see on my mobile device?
Versus
@thestuffofchris wrote:
Hi, Raphael! Long time Weekly Chat follower, first time contributor.
Recently I've been getting back in the swing of creating listings, and I noticed that on my Drafts page in Selling Manager that I am able to sort drafts by any column other than Action and Custom Label. (I've included a screenshot to show exactly which page I am talking about.)
It's obvious why I can't sort the Action column, but it is a little confusing that I am not able to sort drafts by Custom Label. Is there something wrong on my end, or is this just a feature that doesn't currently exist? If it doesn't exist, could you please offer it as a suggestion to the relevant team for consideration? It's a small feature, but I think it would come in handy for many sellers.
Thanks for your time!
Hi there thestuffofchris, welcome to the weekly chat!
It's possible that the content that goes in Custom Labels lives in an entirely different place than the rest of the data that populates this view, which may make it difficult to use to sort the list. Just offering my own guess as to why it hasn't been made to work this way, so keep in mind that what I just said might be complete baloney.
With that said, thank you for sharing your suggestion. I will pass it to the Selling Manager team.
@mjwl2006 wrote:
@mjwl2006 wrote:
@pocomocomputing wrote:
Groups are on the Desktop. No one uses them here on eBay.ca Canada but there are groups used in the eBay.com USA forums. Been there since the Lithium forums were introduced. I do not know if they are new to the mobile app.
Top left column on main forums page, third line
I see. So it's just that I've never noticed them before. Thanks!
Pardon me for belabouring this point since it seems that Groups are a non-starter on ebay Canada but why don't the Groups I see on a desktop correspond with the ones I see on my mobile device?
The groups you see on Mobile are separated into categories on Desktop.
