Hello everyone,
Welcome to our weekly session. As usual, I'll be around for most of the day and may leave the thread open overnight as needed.
Here are the issues I am currently tracking:
- Combined shipping rules disappear on new listings created via Sell Similar (merritt-motorcycle-salvage)
- UPC codes suddenly not recognized on live listings (mjwl2006)
And the issues for which I have had news:
- Full shipping FVF charged on combined orders with discounted shipping (dutchman48) - The billing team is investigating on this.
- Listings allowed to go live without a photo (rose-dee) - This is a known bug that is being worked on.
- SYI preventing relist and Sell Similar if the original listing had a non compliant photo (pierrelebel) - problem has been identified and work has begun.
PS. Don't forget that today is the day Marty McFly shows up in the future. Say hello if you see him!
@dutchman48 wrote:
Here is what I got from a dealer in the US as far as shipping to Canada.
Thank you for contacting us. Unfortunately, due to excessive losses in the mails, we no longer ship to Canada.Maybe that is why Ebay sellers will not ship to Canada without GSP.
Not nice to say, but I buy and sell in US and Canada and the majority of my issues have been in Canada as well due to high tracking costs and lack of CP insurance availability.
It's certainly why some US seller choose not to ship to Canada, GSP or not. Such statement from sellers I got long before there was a GSP.
@merritt-motorcycle-salvage wrote:
sure appreciate you pointing out the response because I fail to see it?
I elaborated more on the answer to your question here.
@merritt-motorcycle-salvage wrote:
raphael...
You pointed to a response from another members question.
My initial question in this weeks session has yet to be responded to???
I apologize, my wires must have crossed for a minute there.
I didn't reply to your original post because I didn't see a question in there:
@merritt-motorcycle-salvage wrote:
Whenever Flat: same cost to all buyers is selected for domestic shipping, with or without a combined shipping rule selected the message Save on shipping. This seller offers shipping discounts when you purchase two or more eligible items using the cart. message fails to appear on the shipping and handling tab for all other countries.
Once again guess it doesn't matter because the cart does not work anyway on from .com to .ca.
With the .com to .ca cart not being present when you click buy it now and clicking on the small text link add to cart it does not show item unavailable any more it just removes everything you were adding or buying resulting in deception yet again.
I recently instructed a buyer from .com to purchase multiple items on .ca they messaged me back saying no cart was there. Right after that they succeeded in added 2 items to cart and requesting an invoice. They informed me right after messaging me with any suggestions the cart button appeared. I have yet to get confirmation whether they were on .ca or .com.
Still shaking my head in disgust how an eCommerce giant could care less about the lack of a cart between the US and Canada, seems deliberate at this point.
I'm totally OK with anyone coming to these sessions and make comments, express dissatisfaction, even rant or vent off, but I don't feel obliged to respond to those comments. But if you have a question you'd like answered, one that I actually can feasibly respond to, by all means, please ask.
@merritt-motorcycle-salvage wrote:
you can`t "feasibly" respond to...
Whenever Flat: same cost to all buyers is selected for domestic shipping, with or without a combined shipping rule selected the message Save on shipping. This seller offers shipping discounts when you purchase two or more eligible items using the cart. message fails to appear on the shipping and handling tab for all other countries.
Is there a specific item number where I could observe the issue with no "save on shipping" message displayed on the shipping tab when it should?
@merritt-motorcycle-salvage wrote:
360705988278
I see the "Save on shipping" message just fine on this item. Was it only some buyers who couldn't see it? Do you know from where?
raphael@ebay.com wrote:
@mjwl2006 wrote:
Can you give a timeframe for Markdown Manager to be fully operational again? The drop-down menu is a dead link and I cannot delete inactive sales, regardless of whether they're still running in error or legitimately completed.
Also, paypal has been acting up again. Realizing eBay and paypal are separate entities is one thing but how long exactly will we be required to offer it exclusively and not one of its competitors?Hi Maureen,
I have alerted the team who owns Markdown Manager, can't say when it's going to get fixed yet but they will look at it.
As a PayPal customer I highly recommend inquiring directly with them any time there is a service disruption. On the eBay side, even though we are not separate companies, PayPal is still the preferred payment platform since we are so closely integrated with their service. I can't speak to if or when we will see similar integration with other payments providers yet, unfortunately.
As a follow-up, I can tell you what's happening right now: the drop-down menu appears in the top left corner of the web page as shown beneath the title Marketing Tools. I am clicking, of course, on the v next to the inactive sale itself which is located at the bottom right-hand side of the page.
@merritt-motorcycle-salvage wrote:
does not appear for any other country besides Canada as mentioned in initial question.
Thanks for all the details. I'm not sure what's going on there, I'll investigate.
@mjwl2006 wrote:
As a follow-up, I can tell you what's happening right now: the drop-down menu appears in the top left corner of the web page as shown beneath the title Marketing Tools. I am clicking, of course, on the v next to the inactive sale itself which is located at the bottom right-hand side of the page.
Thanks Maureen. The My eBay team has this bug properly logged.
This concludes this week's session. Thanks everyone for your comments and questions, I'll see you next week!
