Official Reply from "Buyer Protection Requires tracking" from PayPal!

[vesivus]

I posted a suggestion to PayPal through their help system stating why Canadians can't easily add tracking to most of our shipments and how PayPal's Buyer Protection policy screws us around because of it. Here was the reply:

Dear Vesivus,

Hello my name is Moira, I will be happy to assist you with your question regarding on line tracking for Canadians.

We appreciate the time you've taken to write us with your comments about our service.

PayPal continuously strives to provide you with the highest quality website features and navigation system. We carefully consider every feedback email we receive and appreciate your suggestions.

Thank you very much for your feedback, and we hope that you continue to enjoy using PayPal!

Please let me know if you need further assistance.

Sincerely,
Moira
PayPal Global Services
PayPal, an eBay Company


Maybe... just maybe... we'll see an amendment to the policy?

John

[cartoonsinabox]

Thats there polite way telling you they DON'T CARE... I sent a question once and never got a reply...

[zarzuella]

>I will be happy to assist you with your question regarding on line tracking for Canadians.

But then she doesn't ...?:|

[vesivus]

But... please everybody send your comments regarding their horrific PayPal buyer protection policy requiring tracking with details specifically from your business (costs for tracking, etc)

It will make a difference if they become aware of how far-reaching the problem is -- and please try to avoid being cynical about any change from PayPal.
:)

John

[javax.swing]

We'd be naiive to think that they're going to change something. They're interested in pulling in buyers and making the process safe for them more than they are protecting the sellers who use it.

[imagi.nation]

I have been sending comments about this to PayPal for about 2 years now. Every time I'm able to attend a PayPal workshop or a PayPal rep pops up on the boards or I get an invitation to fill out a PayPal survey I mention it. PayPal is aware of the problem, they just don't seem to care. They pretend to care, and say that "they are looking into it" but after 2 years I'm inclined to quote the old saying "actions speak louder than words".

Ernie.