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On July 4th I got a long and detailed message from US buyer asking if I consider to give him a good deal if he purchases 29 children books from me. He has attached the list - most were soft covered, 4 hard covered... He resides in Oregon.
I wrote to him
Thank you for your interest and detailed list.
If you buy these 29 books, I will ship the parcel for free - to Oregon the cost of this size parcel is between $33 and $60.
I think it was very fair. May be even too much?
A little later he wrote that he has altered his list and now he wants only 13 books, all soft covered... He said they are not heavy and I should not be under big expense.
I was not smart enough to say anything then.
During 3 days he has purchased 11 books only and now he sent me email asking for the total incl. free shipping.
The total comes as $86.89 and the weight before packing is 992 grams! Therefore I have to use the EXPEDITED SHIPPING to Oregon and it is $26.48
I do not think that I have to stand behind my offer for free shipping and thought I can offer him something different... the 50% cost of shipping?
All my correspondence with him and his original promise to purchase more item is on the record... How do I stand by eBay's measurements?
PLEASE express your opinions on this situation.
Thank you!
Yes, I recall that discussion, but what I was trying to say is that NZ does actually come up in the drop-down list under the Shipping section of my listings, presumably because I have deselected it on my exclusion list for Oceania (i.e. allowed shipping to NZ).
However, when I choose New Zealand as the destination under the Shipping tab in my listings, the message that appears is the one I mentioned above -- "Seller will usually ship within 1 day of receiving cleared payment", but no shipping quote, even though I have a flat rate international shipping amount specified separately for countries outside the U.S. How can I know whether my listings are visible to NZ buyers or not? I don't think one can assume they are not, from this information alone.
I did realize what you were saying but before I posted I checked quite a few of your listings...although not all of them. I didn't see any listings that showed NZ as an option and in those cases, there is no statement "Seller will...." But perhaps you can give me an item number of a listing that does show NZ as an option sans shipping cost. I could be wrong but I suspect that if any do show that, they are not in the majority.
The listings that I checked all had the same or similar shipping options as this screen shot.
Hmmmmm....this is interesting and very odd.
I had my shipping location set to NZ and searched for one of your listings by number...item 161084435999. In that situation it did give the message that you stated it however that listing definitely does not have NZ under the drop down shipping tab.
Question - Do you have your block checked off for 'block countries that I don't ship to"?
It's very difficult to figure out how things work here when they aren't consistent...sheesh
OP, sorry for hijacking your thread.
'vintagenorth' was describing exactly the problem I see on my listings which do have worldwide shipping indicated (with exclusions set up). I forgot to mention above that I have some of my newer CD items set with worldwide shipping because there is virtually zero risk in shipping those to almost everywhere in the world (although not quite everywhere, hence the exclusions). The remaining items are set up with domestic, USA, and international (various continents/countries) as 3 separate sections, with exclusions. On these latter items, I don't see NZ in the drop-down list, as you mentioned. All are flat rate.
So here is what I was referring to -- this is a CD item that I have set up as "worldwide" with exclusions, and shows what happens when I enter New Zealand (which is available on the drop-down list). Note, interestingly, the Free shipping discount doesn't show up (as it did on the screen shot of the item you posted).
I'm just about at the "throwing up my hands" stage. I can't spend any more time right now re-doing the shipping options for all my listings. I guess I'll just have to hope that NZ buyers will contact me if they're interested (I see there is a "Contact Seller" message above the shipping section).
By the way, I think the OP is probably long gone with his original issue, but if we want to carry on with this particular line of discussion, maybe someone can copy a couple of these posts to a new thread.
