Hey everybody.
I had a customer open up a Paypal claim in regards to a defective cable they bought from me. I received no message, just the claim. But okay, I intended to refund the buyer anyways even without a claim.
I sent the buyer a message asking them to return the cables to my business address, and upon receipt I would refund. I chose the option in the Resolution Center for the return option. I realized I forgot to inform the buyer I would cover shipping so I sent a 2nd message through the Resolution Center saying I would reimburse them for lettermail shipping. I don't hear from the buyer for ~2weeks, and then I get a message from Paypal saying the buyer requested a final decision be made. This whole time the buyer entered no tracking #, nor did he say he shipped it without a tracking #. I soon later get another email from Paypal saying they will refund the buyer without me even receiving the item. I always thought the buyer had to prove delivery before a refund could be given? As far as I know, the buyer has both the cables (defective or not) and their money.
Could anybody offer some insight on this? It was only about a $10 transaction so I'm not that mad, but still, I thought Paypal had sellers covered to a certain extent.
Thanks for looking!
~ Nick
The AFK Gamer