Paypal down again? All account activity vanished

This afternoon, moments after I hit 'pay and continue' on a shipping label, paypal had a fairly substantial hiccup that saw all information associated with my account activity disappear. It still shows a currency balance but that is all. "Please try again." I also had to manually enter my tracking number as well as mark the item Shipped on ebay. 

 

Earlier this week, I got random captcha-type prompts that I have never seen before when logging in to print a label from the Order History menu. 

 

Does this kind of thing cause anyone else apprehension?

 

I can't help but feel paypal has had an unusual number of glitches lately. And I hope this isn't another case where they tell us weeks later that something untoward has happened.... 

 

Site maintenance? It seems like there is never much happening on their boards. Another place to look? Anyone know? I checked ecommebytes and saw nothing about it. 

 

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Re: Paypal down again? All account activity vanished

My labels are printing fine today as well, even the international ones with long place names and keyboard characters that don't always easily translate.

 

My general concern with paypal isn't the shipping component, per se, but the instability of the service as of late. We entrust them with our money and yet I cannot remember the last time the service was so buggy for such an extended period of time and without prior warning. 

 

Any time I go to withdraw funds from my paypal account, I am reminded by paypal that carrying a balance in my paypal account is oh so very convenient when I want to pay a merchant with my paypal balance instead. True, but I'm not comfortable letting paypal hold vasts sums of my money (hah!) for long periods of time.

 

With my financial institution, I am warned in advance specifically when to expect outages in service and for a specific length of time. As a result, I have more trust in them.

 

This is an actual bank posts on their website when they're planning site maintenance that affects its users:

 

 

We’ll be doing some system maintenance this weekend. The outage times are in Eastern Time, unless otherwise noted, and may change due to unforeseen circumstances. Here’s how it might affect you:

 

Sunday, November 1

(REDACTED)

  • Customers holding Client Cards that begin with (numerals edited) (i.e. your accounts were opened in Eastern Ontario, Quebec, Atlantic Canada and Nunavut) will be unable to access their accounts through Online Banking, Mobile Banking, Telephone Banking or at ATMs between 2:00 a.m. and 3:00 a.m. 
  • Customers holding Client Cards that begin with (numerals edited) (i.e. your accounts were opened in British Columbia, Alberta, Saskatchewan, Manitoba, Yukon, NWT or parts of north-western Ontario) will be unable to access their accounts through Online Banking, Mobile Banking, Telephone Banking or at ATMs between 5:00 a.m. and 6:30 a.m. 

(REDACTED) US

  • Online and Mobile Banking won’t be available from 2:00 a.m. to 3:00 a.m.

We apologize for any inconvenience.

 

 

It's not my intention to start a big hate-on for paypal because I am generally pleased with their service, or at least that which I experience as both a buyer and seller. I don't trust all these recent site issues, however, and fear there is something happening behind the scenes that we're not meant to know about. 

 

 

Message 21 of 50
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Re: Paypal down again? All account activity vanished

...... And I spoke too soon.

 

Paypal Shipping is being flaky again tonight with not acknowledging the label that has just been purchased, requiring manual upload of information to the paypal order in question, plus to ebay which must be marked manually Shipped with tracking uploaded a second time.....

Message 22 of 50
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Re: Paypal down again? All account activity vanished

And no email confirmation from paypal which is irritating to me because I use those for accounting purposes to demonstrate postage costs!

Message 23 of 50
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Re: Paypal down again? All account activity vanished

Can't generate labels today, sent report, but no response from PP.   

Message 24 of 50
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Re: Paypal down again? All account activity vanished

I printed a paypal shipping label this morning where an item was sent via Canada Post International Airmail Small Packet and it 'read' the receipt as a tracking number and showed it as such which is something paypal hasn't done for a very long time, probably more than a year. Got the confirmation email from paypal but none of the information on shipment transferred over to ebay. 

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Re: Paypal down again? All account activity vanished

Can't do it today, PP system started choking on second page, haven't even got to the "pay" option. 

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Re: Paypal down again? All account activity vanished

Here's an in-depth analysis of the most recent eBay/paypal site-crash-catastrophe:

http://www.ecommercebytes.com/cab/abn/y15/m11/i02/s01


Thursday's eBay and PayPal Outages Prove Costly to Sellers
By Ina Steiner
EcommerceBytes.com
November 02, 2015


Message 27 of 50
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Re: Paypal down again? All account activity vanished

What browser are you using? I was able to print a few labels last night without any problems.

 

Message 28 of 50
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Re: Paypal down again? All account activity vanished

Mine printed with no more difficulty than normal this morning.
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Re: Paypal down again? All account activity vanished

Than normal?

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Re: Paypal down again? All account activity vanished

The 'new' normal which is glitchy but not fatal. My buyer information didn't populate despite having been brought to the page from the transaction on eBay, I got that error message again. Back to Paypal Summary, click transaction and try again. Success.
Message 31 of 50
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Re: Paypal down again? All account activity vanished

Or everything worked smoothly with paypal through the whole process but the fact it shipped didn't register with eBay and had no embedded tracking like it should.
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Re: Paypal down again? All account activity vanished

That's odd. My labels don't have a tracking number but they did automatically show as being shipped on ebay.

Message 33 of 50
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Re: Paypal down again? All account activity vanished

Now Tracked Packet has disappeared from paypal shipping.

 

 

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Re: Paypal down again? All account activity vanished

In its place in the drop-down menu we have Small Packet Surface. 

Message 35 of 50
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Re: Paypal down again? All account activity vanished

This might be bigger than Paypal Shipping. Canada Post seems to be displaying shipping options for countries where that service does not exist. On both the Canada Post website and EBay Calculated shipping. I have to get to the bottom of this.
Message 36 of 50
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Re: Paypal down again? All account activity vanished

NOPE! I just got off the phone with Canada Post who says, GUESS WHAT?! IT'S A PAYPAL DEFECT.
Message 37 of 50
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Re: Paypal down again? All account activity vanished

"...Canada Post who says, GUESS WHAT?! IT'S A PAYPAL DEFECT."

 

From my perspective, most of the problem is not with Canada Post, It is not with eBay, it is not with PayPal.
 
Whose problem is it then?
 
Most likely Pitney Bowes who has been contracted by eBay to handle sale of postal services - including issuance of postal labels - purchased from Canada Post and paid through PayPal
 
Message 38 of 50
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Re: Paypal down again? All account activity vanished

Pitney. Bowes. You're probably right. 

 

Does anyone have a number for Pitney Bowes? I've worked up a head of steam and would like to blow it on the appropriate party.

 

Canada Post does, of course, offer Tracked Packet to Portugal as I confirmed on both the website, via Customer Service AND in person as I purchased postage for it so that my buyer would have his order dispatched within the appropriate amount of time. Naturally, without the postage discount offered by paypal shipping, I lost money on postage.  

 

Paypal Shipping claims there is no Tracked Packet service to Portugal.

 

If Pitney Bowes is the reason I'm losing time and money, I'd love to tell them so. 

 

 

Message 39 of 50
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Re: Paypal down again? All account activity vanished

"Does anyone have a number for Pitney Bowes?"

 

Pitney Bowes is under contract with eBay-Canada.  They answer to eBay-Canada exclusively, not individual eBay members.

 

It is called "pass the buck". Smiley Sad

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