eBay

maximus7001 · ‎11-15-2015

A new restocking fee option drop down menu has been just introduced in the change return policy section on .ca only. The options are: No, 10%, 15% and 20%. The default is No so now as it stands if this is not adjusted in every single listing then it over rides the old manually entered fee % in the Additional return policy details field.

So we better get revising all our listings.

This reminds me of when paypal changed their site majorly once and the fields for important things reset to default with no warning.

The fiels that stung us was where you select funding source for recurring payments. It reverted to default of bank account. Well when paypal tried taking it out of our bank account, bang $37 nsf fee, then they tried again 2 days later and another $37 nsf fee. That is when we noticed.

We phoned paypal over 20 times about their costly error. in the end about 2 months later they settled on covering 50%. They never admitted it in the end.

How many sellers were burned on this? I think it was in about 2008/2009 or so.

momcqueen · ‎11-15-2015

This is the thread I started on it yesterday.

http://community.ebay.ca/t5/Seller-Central/No-Restocking-Fee-Set-on-My-New-Sold-Re-Listing-Without/m...

momcqueen · ‎11-15-2015

And I have no drop-down menu option. None of ebay.ca and none on ebay.com. I have no return policies set up to be auto-managed because (a) no one has ever sent an item back or asked for a refund and (b) I'd want to manage that aspect of my business myself if it were to happen.

Whatever ebay programmers were playing with, they set this up to run in certain categories in error. It's not functional.

maximus7001 · ‎11-15-2015

No thats not where. Look here:

maximus7001 · ‎11-15-2015

Good luck editing them when it does one of the following 90% of the time. It either cuts off the save/cancel buttons on the bottom of the window or loads the "old kind" window.Takes over 20 tries to get the new correct window from the previous post.

We have given up at this point since it took many hours to edit 9 listings.

momcqueen · ‎11-15-2015

Thank you. I tried that last night but that window failed to load. The link was unresponsive.

When I returned to that listing this morning, I was able to set the drop-down menu to a Restocking Fee of 10 per cent. Then I 'saved for later' went back and the entire line disappeared. When I went as far as listing the item, a Restocking Fee showed on the item page. I'm going to look and see if Restocking Fee can be accessed through the Bulk Editor. A person might want different percentages for different visits -- or none at all -- depending on the exact item, right?

momcqueen · ‎11-15-2015

Eureka! Do it in the Bulk Editor.

momcqueen · ‎11-15-2015

Thank you again. It is an enormous relief to see the drop-down menu working and I don't know that I would have kept trying that spot unless you pointed this out. I thought this was all part of ebays Returns Process.

Now I see how it all woks. I will, however, note that it's simpler (and takes less time) to revise Return Policy to address Restocking Fees in the Bulk Editor than it is to go at it one-at-a-time in each listing. If you can group items of a similar overall value then you can batch change them.

sylviebee · ‎11-15-2015

How many returns do you get for the reason that the buyer changed his or her mind where you might be able to charge a re-stocking fee?

My guess is not enough to bother with this option to any degree.

Seems this is really geared towards very large sellers.

momcqueen · ‎11-15-2015

I have never had a request to return an item.

If I did, I'd wave the restocking fee unless the buyer was proving difficult for some unforeseen reason.

I think that ebay wanted to control this aspect of the buyer/seller relationship so that it voids unpleasant surprises. Also facilities their Returns management.

momcqueen · ‎11-15-2015

Most of all, as a seller, I don't like surprise overrides to my Terms of Sale any more than a buyer might like learning there was some new condition to be met. I have no problem with the notion of a formal drop-down menu choice being implemented but I do that it was rolled out without a head's up and only half-functioning so that a seller couldn't create any new listing without having it say there was NO restocking fee associated with it.

momcqueen · ‎11-15-2015

@mjwl2006 wrote:
I have never had a request to return an item.

If I did, I'd wave the restocking fee unless the buyer was proving difficult for some unforeseen reason.

I think that ebay wanted to control this aspect of the buyer/seller relationship so that it voids unpleasant surprises. Also facilities their Returns management.

Oh wait, I did have two parcels kicked back to me because their new owners refused them at their intended overseas destinations due to taxes on import. I suppose one might consider that a kind of Return.

maximus7001 · ‎11-15-2015

Found a solution to fly through the edits for this. The android app on my phone allows the drop down changes to be made without hastle.

pjcdn2005 · ‎11-15-2015

With the one return that I've had in the past few months, I was given the option of refunding in full or refunding less original shipping cost. I wonder if this restocking fee option is going to eliminate that. (assuming the option existed after I used it)

I'm not 100% certain but I thought that a seller on the .com board said that if you don't want to return original shipping on the hassle free returns program, then you have to put in a restocking fee. Perhaps that is how this new program will work? But I don't see how you could put in one blanket restocking percentage in order to recover shipping as shipping cost for one item might be 100% of the item cost and on other item it might be just 10%.

momcqueen · ‎11-15-2015

I assumed it was to become part of the new automated system. I wondered the same as you: how to set a restocking fee that might cover cost of original postage (in the event of a return due to remorse) but perhaps they'll tell us to set a percentage across the board and hope it evens out in the end. We should ask at Board Hour.

pjcdn2005 · ‎11-15-2015

In another thread I thought that you mentioned a thread about the new returns set up but the link was for the Technical board in general. Is there a particular thread that talks about it and if so, do you have a link or title for that thread? It's probably right in front of me but I just can't see it..

momcqueen · ‎11-15-2015

It wasn't a thread but link to the very specific details of the 2015 Fall Seller Update where they provided information on how the whole Returns and Restocking Fee was supposed to be rolled out http://pages.ebay.ca/sellerinformation/news/fallupdate2015/returns-updates.html or I think this is what you meant....?

pjcdn2005 · ‎11-15-2015

no, the link took me to the .com Technical Issues board. Someone else must have posted it. I'll figure it out eventually. 🙂

maximus7001 · ‎11-15-2015

Ok the % drop down showed up on .com listings today as well with one big difference. It does not flake out when trying to edit like it does on .ca. It just works every time which is good because you can't edit a .com listing with the android app, just straight relists for .com