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Hello everyone,
Welcome to our weekly chat. This week, the thread will remain open until tomorrow as usual.
Open issues:
- Followers list not displaying properly
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Best Offer on listings that didn't have it in the first place (need examples)
- Request Total unavailable
Updates:
- Unable to add notes to items in My eBay: not an issue. See supplemental post on this.
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@dutchman48 wrote:
Which is correct?
To participate in the Promotion, eligible prospective eBay sellers must subscribe to a Basic Store subscription on or before September 30, 2016, at 23:59:59 p.m. EST ("Subscription Period").
or
* By signing up through this offer on or before October 31, 2016, at 23:59:59 p.m. ET , eBay will waive your Basic Store subscription fees for a 6-month period starting on your subscription date. Insertion fees and other applicable fees will apply in accordance with eBay standard policies. Premium and Anchor Store subscriptions are not included. Limited-time offer.
Both are correct.
The 1st one is from eBay's terms. The 2nd one is from Canada Post's terms and pertains to their side of the offer.
@bunbar wrote:
I see where I can add a certain amount to each item but it looks like it will put this on all items, and not just pins
At one place is says what you see below so I'm assuming I can assign profiles to different things but so far I haven't found out how. I'll keep checking but if anyone can help that would be great
if you have a profile named "Light items" and the additional cost is $1.00. The amount will apear as US$1.00 if you select US currency.
Once you have set combined shipping discount rules, you'll be able to apply them (or not apply them) on a listing by listing basis. That part is done when you create the listing.
Hi Raphael, I would like to know why on some sellers listings it shows watchers but on others it doesn't. For example another 1st picture is another sellers listing then mine.
@musicyouneed wrote:
Hi Raphael, I would like to know why on some sellers listings it shows watchers but on others it doesn't. For example another 1st picture is another sellers listing then mine.
Hi musicyouneed,
Can you share the URLs for the two search pages you are showing me screen shots from?
@musicyouneed wrote:
mine
http://www.ebay.ca/sch/m.html?_ssn=musicyouneed&_sop=16
Other seller
http://www.ebay.ca/sch/mjwl2006/m.html?_nkw=&_armrs=1&_from=&_ipg
Thanks. After a bit of poking around, I can't tell for sure why some items have watchers on the Search page and some items don't. Perhaps the page only shows watchers if there are more than a certain number?
I have reached out to the Search team to try and learn more.
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
Which is correct?
To participate in the Promotion, eligible prospective eBay sellers must subscribe to a Basic Store subscription on or before September 30, 2016, at 23:59:59 p.m. EST ("Subscription Period").
or
* By signing up through this offer on or before October 31, 2016, at 23:59:59 p.m. ET , eBay will waive your Basic Store subscription fees for a 6-month period starting on your subscription date. Insertion fees and other applicable fees will apply in accordance with eBay standard policies. Premium and Anchor Store subscriptions are not included. Limited-time offer. Both are correct.
The 1st one is from eBay's terms. The 2nd one is from Canada Post's terms and pertains to their side of the offer.
What happens if the department does not call you back prior to the 30th? I tried to sign in manually but won't let me.
As long as you fill the form before October 31st, you'll be fine. Once that's done you can either wait for the phone call or subscribe to a Basic store yourself, the person who will call you will adjust your store subscription to make it free for 6 months as per the promotion terms.
@pocomocomputing wrote:
@pocomocomputing wrote:
The Followers system is messed up, on eBay.ca and eBay.com.
If one views an eBay member profile, the followers will show 0 followers maybe half the time. Just press browser refresh on a member profile and you will see that followers appear and disappear "randomly".
I follow some sellers and when I click on the list of who I follow, then select an eBay id and click on it, many times the eBay member does not show and I get an error message. I have to click on the eBay member name 1 to 5 times to get it to show and sometimes I only get the error message.
Frustrating as I was checking out 50 eBay ids I follow on my buyer account as I was checking them to see if there was anything interesting so I could use the $10 off flash coupon. Took me 10 times longer to check out all the eBay ids.
Here is a recent forum topic discussing the followers issue.
http://community.ebay.ca/t5/Seller-Central/Where-have-all-the-Followers-gone/m-p/351829
Raphael, any comments on this issue?
Hi pocomo,
No comment other than I'm reaching out to the team who owns this feature. I'll try to have something by next week's session.
