Software I Received Not What was Described in the Posting

[elsa-baby]

When the software that I bought reached me, it was not the full retail package that was described in the posting.  The software I received is sold as a student version and isn't for resale.  Ebay policy does't permit selling it, and the only way it could be posted on ebay was under false pretenses.

What do I do now?

[karl*katz]

What to do if you don't receive an item or it doesn't match the seller's description

http://pages.ebay.ca/help/buy/item-not-received.html

[femmefan1946]

I don't think it is necessary to tell you, since your post is calm and reasonable, but when you ask your seller for a refund for the reasons you gave us, a calm and non-confrontational attitude is more likely to be successful than vulgarity, threats and exclamation marks.

But others will read this thread too, so it is always worth mentioning.