Stolen ID

[amberwoodottawa]

This is the third time I have had this excuse given however this time I am totally perplexed.

Someone won an auction from me this evening, I emailed payment details. I received the following response:
Hello,
There seems to be a problem. It seems that someone has been logging into my account and bidding on items that i know nothing of, this isnt the first time this week, i also recieved a winning bid on a pair of earrings (!!!) I have absolutely no interest in violins and i am not aware of anybody who is. Please accept my sincerest appologies.
Thanks very much and sorry for any inconvienance.

He has a positive FB rating of 42 from buying and selling (43 positives, 42 distinct, no negatives). But his response for someone using his eBay id is TOOOOO unconcerned as far as I am concerned.

He buys comics and automotive manuals and that's it.

I started to respond to him and just call his bluff but I elected to 1st email the person who sold him the earlings and see if he paid her or used the same excuse.

His lack of concern in his email really bothers me however his feedback rating and his purchase trend seem to support what he says.

Does anyone know if eBay would check where the bids originated from (the urls) to call someone's bluff or would this be another one that they would ignore?

If it was reported as fraud instead of NPB as he claims it is not his user id, do yu think they would they be more inclined to look into it?

I mean if you learned someone was using your user id to bid on eBay auctions, wouldnt the first thing you would be doing is getting in touch with eBay?

Malcolm

[muminlaw]

I mean if you learned someone was using your user id to bid on eBay auctions, wouldnt the first thing you would be doing is getting in touch with eBay?

Of course it would, but can you really, in all fairness, compare what a regular user like a powerseller would do, with what a casual, occasional user would do? I don't really think so, and a lot of casual users don't really understand the seriousness of someone hacking into their ID and the possibility of a stranger having access to their personal information. I think it would be a kindness if you were to point them in the right direction re contacting eBay to protect their info!

Glenda

[amberwoodottawa]

Glenda
That's what is throwing me off. Someone with a feedback rating of 42 isnt an eBay newbie.

I am going to see what the jewellry seller has to say first (where he claimed that was the first time this week someone purchased using his user id).

If he completed that transaction or communicated something different, I may proceed a little differently.

Patience shall guide this nibble fingers (nimble but a heck of a lot of spelling mistakes due to my nimble fingers cant type). Actullay it is this new keboard I have been using for the last 2 months

Malcolm

[ajandjamie]

I'm curious if you have any follow up on this Malcolm? Some time ago, a relatively newer ebayer had emailed me concerned her account was compromised (she had won an item from me, which she had bid on herself) I quickly searched her ID, and sure enough, it had been hijacked and was being used to sell satallite systems, etc. I pointed her to the auctions, and she promptly contacted ebay. Not sure what happened in the end, but she did pay me, as she had been the one to bid, not someone else, so a little different situation.

Your bidder had 5 bids on out-of character items, involving 4 different sellers. Definitely really odd, but nothing being sold under the ID, so not what you would expect from a typical hijack,

[catseye*]

Well, if it WAS stolen, then the buyer has had enough notice to contact ebay and deal with it.

If it ISN'T stolen, and they've given out their password, then ebay considers them responsible for their actions.

Since they appear unconcerned, I'd suspect the latter and act accordingly.

[amberwoodottawa]

Here is the update. First off I had 2 non payors on the same day. I usually only get one every 6 weeks, but 2 within 1 hour of each other, I thought I was jinxed.

This particular guy works in the oil fields and he came across as more than honest even saying that he would send some cash to help me recover some out of pocket costs despite not bidding. I am more than confident that neither he nor his wife bid but highly suspect some of his fellow oil field workers were pulling a joke on him ordering a coloured violin and jewellery.

He said he is going to change his user ID.

The other NPB did a BIN and only after I sent an eBay payt reminder did he respond. He said that he hit the BIN thinking that it would take him to a page with more info and didnt realize he bought the instrument. The problem is, as we all know, eBay gives buyers a further chance to BIN by clearly advising them that they are about to purchase the item, so he was clearly lying.

I told him that and that I would be filing notice with eBay and giving negative feedback due to his irresponsibility in changing his mind about the purchase and then trying to give a lame excuse.

Malcolm