eBay

lady.stark · ‎10-22-2013

Three months ago, eBay told me my TRS status in the US was at risk. It didn't bother me that much, because I always thought that the discount was given based on my worldwide sales, and I meet ALL the requirements for those.

However, three months later, my dashboard indicate that I do not qualify for the discount anymore... what? Has it changed? Do we need to be a TRS worldwide AND in the US to get the discount now?

pierrelebel · ‎10-22-2013

"my dashboard indicate that I do not qualify for the discount anymore..."

Is this the dashboard on eBay.com or eBay.ca ?

pierrelebel · ‎10-22-2013

http://pages.ebay.ca/help/sell/top-rated.html

lady.stark · ‎10-22-2013

Both. I tried posting a screencap, but it says "The contents of the attachment doesn't match its file type". I don't understand, it's just a jpg file. I also tried a Word file and got the same message.

lady.stark · ‎10-22-2013

pierrelebel · ‎10-22-2013

OK - Back to your Dashboard on eBay.ca

Is there any indication of any problems why you have lost your TRS status? Any low DSRs in the last few months?

lady.stark · ‎10-22-2013

Good... it worked... partially. It's much smaller than my file, but at least it's a start. Here's the other screencap.

pierrelebel · ‎10-22-2013

Your screenshot shows you do have TRS status (as of October 20th).

The 0% shown applies to last month's invoice. Were you TRS in the September 20th review?

lady.stark · ‎10-22-2013

No indication at all. My average is 5, 4.98, 4.97 and 4.97 and no low ratings.

Edit: yes, I got the discount in september. I had it for more than a year now...

pierrelebel · ‎10-22-2013

Two possibilities:

1) the 0% shows in error and you will get the 20% TRS rebate on your next invoice

2) there is an unseen problem somewhere

You can:

1) wait until the next eBay invoice and see if you get your 20% rebate

2) contact eBay's "customer support" and hope to find an agent who really understands your problem as a Canadian seller. Most seem to understand TRS as it applies to eBay.com (requires tracking) and American sellers only.