To close store or not?

I am going out of the country for a week from Dec 5th to 12th. I have often seen messages across the top of listings that say something like " this seller is currently away & will not be able to ship any items until x". Not sure how this is done but assume if you have a store there is some way to do this so that it appears on all current listings.

if something sells in this time frame & gets paid for does eBay just give what would be normal times for shipping & would you risk getting defects. Am trying to determine if I should put the store on vacation like I did during the postal situation (which sales have never recovered from) or if I should use a message. Any thoughts, suggestions?

Thanks.

Message 1 of 58
latest reply
57 REPLIES 57

To close store or not?

Anyone who is truly worried about this 'possible' gitch can 'hide' their listings as well as 'extend handling time' to match their vacation days. All bases covered.
Message 21 of 58
latest reply

To close store or not?

I think an eBay feature like hiding listings, which is supposedly designed as a convenience and time-saver for sellers, should actually do its job.  

 

Otherwise, we're again wasting time and effort on workarounds to make the feature do what it's supposed to do.  Ridiculously typical of eBay.  What's the point of an automated option like "hidden" listings then?  Extra-long handling times would effectively accomplish the same thing anyway. 

 

I'm going to put this on my list of "final questions" to Raphael for Dec. 7th.  Even if he can't respond immediately, he may be able to pass it on to someone who can.  I'm really hoping this is just a temporary programming glitch. 

Message 22 of 58
latest reply

To close store or not?

This is what I would like to do MJ. I have sometimes bought items from people who have such a message appearing at the top of their listing. If you are not in a hurry an extra week to ship,is not a big deal. So would I just leave my store as is or put on vacation but not hide the listings? Does this then have a message at the top anyway? Is there a way to change the handling time on all items listed? I have never done anything on a bulk basis. If I change it to 8 days that should work. If anything sold while I was away I could ship the first day back. Thanks so much for your help appreciate hearing from everyone. I was worried about getting defects & wanted to avoid that at all costs. I do have a couple pages of watchers but as someone said here once they are mostly just "tire kickers" & rarely turn into buyers it seems.

Message 23 of 58
latest reply

To close store or not?

If it were me, I'd put the store on Vacation but NOT hide the listings. Use that orange banner of text to say you'll be away and cite your return time. Use the front door of your store to explain you're also closed until xxxx but that you are accepting orders which will be dispatched immediately on return AND extend your handling time to match the number of days you'll be absent so the Estimated Delivery Date is 100 per cent accurate.

That's assuming, however, that you're not closing shop for the month leading up to Christmas. If you are, close and hide. But if I needed a week away from my store and could still return to it in time to dispatch items for Dec. 23/24 arrival, this is how I would handle it.

Not everyone will agree. But this is what I would do if I needed a few days away right now.
Message 24 of 58
latest reply

To close store or not?

I've put my store on vacation dozens of time with listings hidden and have never had anyone purchase, the Watch list loophole was closed long ago as far as I know from experience and from what others have experienced.

 

Most of the time when a seller complains it turns out they turned the vacation setting on but didn't hide their listings or they were running Auctions and didn't end them,

 

Extra long handling times may keep eBay happy in terms of Seller Performance metrics but it does nothing for buyers who either don't see or don't understand the notice the seller provides (they certainly are rarely taking note of handling times).

 

I always use 5 day handling and I doubt there are many of my buyers who realize this given the number of "has this shipped yet?" messages that I get (it's not a huge number) the day after payment.

 

 

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 25 of 58
latest reply

To close store or not?

the watch list loophole was still active a couple of months ago with the potential postal strike, i hide my items, and still had offers come through, from people who had the items saved in their watch list..

Message 26 of 58
latest reply

To close store or not?


@recped wrote:

I've put my store on vacation dozens of time with listings hidden and have never had anyone purchase, the Watch list loophole was closed long ago as far as I know from experience and from what others have experienced.

 

Most of the time when a seller complains it turns out they turned the vacation setting on but didn't hide their listings or they were running Auctions and didn't end them,

  


I agree with your first comment, I've never encountered this problem myself, and I've used the vacation setting, hiding my listings, for as long as it's been available (years). 

 

However, I'm not sure that the earlier poster (see Post #2) was confused about their settings when they reported a sale had occurred even when the listings were hidden.  I suppose it depends when that actually happened.  If recent, then perhaps the glitch is back, just in time for Christmas.  The Glitch who stole Christmas?  (Sorry, apologies, couldn't resist -- go ahead and groan now). Smiley Happy

 

[Edit: OK, so now I see we have another seller reporting the same thing.  I'll bring this up on Dec. 7th with Raphael and see if he has an explanation]. 

Message 27 of 58
latest reply

To close store or not?

[Edit: OK, so now I see we have another seller reporting the same thing.  I'll bring this up on Dec. 7th with Raphael and see if he has an explanation]. 

 

Yes do that but keep in mind, making an offer is not exactly the same as actually buying. For an offer the seller has to accept for the buyer have any chance to purchase. I could see eBay's system allowing offers while still blocking purchases.

 

What I'm saying is that having an item on ones watch list might enable a buyer to view the listing, possibly even make an offer but not allow purchase (except maybe if the offer is accepted).

 

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 28 of 58
latest reply

To close store or not?

I don't see Make an Offer as breaking the 'can't buy' rule either. So it expires unanswered, or you counteroffer saying, "I'm not in right now, please leave a message."
Message 29 of 58
latest reply

To close store or not?

Just a bit of a follow up......I'm in another thread where the who Vacation thing is being thrashed out (seller didn't hide listings and suffered).

 

In reviewing the help page for Vacation setting I notice the disclaimer that IF you have IPR set on FP listings buyer can still purchase even when listings are hidden.

 

 

Making your fixed price listings unavailable

 

What it does: This option hides all of your fixed price listings so buyers don't see them in your eBay Store, in search results, in cross-promotions (where other items are promoted in your listing), or on any other eBay pages. Using this option prevents buyers from buying items and waiting longer than expected to receive them from you. This feature also lowers your risk of receiving negative Feedback and transaction defects for items not received.

 

Other information about this option:

 

  • Only your fixed price listings are hidden. All auction-style and other listings will continue to appear to buyers as they normally do.

  • Buyers who have already purchased items from these listings still able to view them.

    Note: If you selected the immediate pay option on your listings, buyers can still purchase your items.

  • All other characteristics of your fixed price listings stay the same. For example, listings may expire if they aren't scheduled to be automatically renewed or relisted.

  • Your fixed price listings remain hidden until you turn off this option in your vacation settings.

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 30 of 58
latest reply

To close store or not?

Thank you for clarifying this.

I think extending that handling time to match Vacation days is still the best and safest option for sellers who go on Vacation, regardless of whether they 'hide' their listings or not.
Message 31 of 58
latest reply

To close store or not?


@recped wrote:

Just a bit of a follow up......I'm in another thread where the who Vacation thing is being thrashed out (seller didn't hide listings and suffered).

 Bp

In reviewing the help page for Vacation setting I notice the disclaimer that IF you have IPR set on FP listings buyer can still purchase even when listings are hidden.

 

 

Making your fixed price listings unavailable

 

What it does: This option hides all of your fixed price listings so buyers don't see them in your eBay Store, in search results, in cross-promotions (where other items are promoted in your listing), or on any other eBay pages. Using this option prevents buyers from buying items and waiting longer than expected to receive them from you. This feature also lowers your risk of receiving negative Feedback and transaction defects for items not received.

 

Other information about this option:

 

  • Only your fixed price listings are hidden. All auction-style and other listings will continue to appear to buyers as they normally do.

  • Buyers who have already purchased items from these listings still able to view them.

    Note: If you selected the immediate pay option on your listings, buyers can still purchase your items.

  • All other characteristics of your fixed price listings stay the same. For example, listings may expire if they aren't scheduled to be automatically renewed or relisted.

  • Your fixed price listings remain hidden until you turn off this option in your vacation settings.

 


I remember that subject coming up on the weekly board hour on .com quite a while ago.  I'm sure that  Griff said that immediate payment didn't affect vacation mode and that he would arrange to take that line off of that page.  So either I am remembering it wrong OR Griff was wrong OR he didn't follow through.  My guess is that he didn't follow through but I'm just guessing.  

Message 32 of 58
latest reply

To close store or not?

Thank YOU for clarifying that.

I wonder if we need to convince one of us to 'hide' all of our listings for the purposes of experimentation ourselves.

Any volunteers?
Message 33 of 58
latest reply

To close store or not?


@pjcdn2005 wrote:

Note: If you selected the immediate pay option on your listings, buyers can still purchase your items.

 

 

 


I remember that subject coming up on the weekly board hour on .com quite a while ago.  I'm sure that  Griff said that immediate payment didn't affect vacation mode and that he would arrange to take that line off of that page.  So either I am remembering it wrong OR Griff was wrong OR he didn't follow through.  My guess is that he didn't follow through but I'm just guessing.  


Very interesting.  It didn't make sense to me that IPR would override vacation mode.  So it's definitely worth asking Raphael what the current status of the vacation "hidden" feature is, and whether what sellers are reporting here is another glitch.  I'll try to remember to put the question on my "to do" list for Dec. 7th.  

Message 34 of 58
latest reply

To close store or not?

Extra-long handling times would effectively accomplish the same thing anyway. 

 

If it were me, I'd put the store on Vacation but NOT hide the listings. Use that orange banner of text to say you'll be away and cite your return time.

 

 

No -- because BUYERS DON'T READ.

Long handling time would just lead to impatient buyers (especially holiday buyers) opening Paypal INR disputes, since they can't open  on eBay for 30 days after shipment, and negative feedback.

I know that feedback is less important nowadays, but for public relations negs for slow shipping are still a Bad Thing.

Message 35 of 58
latest reply

To close store or not?

Buyers might not read but they do look at delivery estimates. That's the reason for the extended handling time.
Message 36 of 58
latest reply

To close store or not?

Well in reading all the posts it looks like it may be best for me to put the store on vacation and hide my listings. Will double check but think all my auctions are ended before I leave. With my sales being so slow since doing this in July I really can't afford any defects. Thanks for everyone's input. As always it is appreciated.

Message 37 of 58
latest reply

To close store or not?

Well, I brought this matter up with Raphael yesterday (see Post #16 in the thread below), but it appears it's still unclear (see Posts #22 and 23 in that same thread).  Personally, I've never had a hidden item sell while my store was on vacation, but that's not proof that the feature actually works -- it could just be that no one tried to make a purchase from elsewhere than my store.  

 

Since Raphael is leaving, chances are this issue will languish for some time.  In the meantime, if we're unable to monitor and manage our stores while on vacation we can:

 

1) Lengthen handling time to cover the period of absence. (However, depending on how long you're away, I think this could be risky unless you use a tracked shipping method when you return, especially if you have an impatient buyer who didn't notice the delivery details); 

 

2) End all listings; or 

 

3) Zero out listings (if you sell multiple-quantity items). 

 

Or ... don't take a vacation. Woman Frustrated

 

Personally I don't want to have to end all my listings in order to put my store on vacation.  What's the point then of eBay having a vacation setting with items 'hidden' at all?  

 

We might actually be able to resolve the question fairly quickly ourselves if two of us sellers are willing to do an experiment -- SellerA puts SellerB's item on their watch list (something inexpensive); SellerB then puts their store on vacation with the "hidden" feature, and SellerA attempts to purchase the "hidden" item from their watch list.  

 

It likely wouldn't even have to involve an actual purchase -- if SellerA gets as far as putting the item in their checkout cart, chances are there would be no barrier to completing the purchase.  If SellerA gets an error message about the item being unavailable, then we know the 'hidden' feature is working as we'd expect it to.

 

Anybody game to try it?

 

 

Message 38 of 58
latest reply

To close store or not?

Incidentally, at least as of the time I'm writing this, Raphael didn't address the question about what eBay would do about defects arising from hidden listings being purchased.  

Message 39 of 58
latest reply

To close store or not?

I'd be willing to experiment with this after Christmas. 

 

The 'hidden' feature takes hours and sometimes days to work its way into and out of the search. I cannot afford my items to be hidden in the weeks leading up to Christmas but I'd be willing to do it on Dec. 24/25 for the purposes of figuring this out. I don't often have things sell in high numbers on those days but it has been known to happen. One or two I won't miss. (Probably!)

Message 40 of 58
latest reply